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impossible de changer de formule

New Here ,
Jan 25, 2025 Jan 25, 2025

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J'ai actuellement la Formule Photographie (20GO) et je paye mensuellement

 

Je viens de recevoir un mail qui m'annonce que "le prix de la Formule Photographie (20 Go) annuelle, paiement mensuel, passe de 9,99 €/mois à 15,12 €/mois (TTC) à la date du prochain renouvellement.

 

Ce mail m'annonce que pour conserver mon tarif actuel, je peux modifier mon abonnement et passer à un plan annuel, paiement en une seule fois.

 

J'ai cliqué sur la bouton "gérer la formule" mais une seule possibilité s'offre à moi "mettre fin a votre service".

 

Merci de me dire comment faire pour passer à un plan annuel ?

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LEGEND ,
Jan 25, 2025 Jan 25, 2025

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I had this problem too, the Adobe web site did not allow me to change my plan. I contacted Adobe support and they helped me change my plan, it took less than 10 minutes. To contact Adobe support, follow these instructions:

 

Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.
be patient, it can take quite a while to reach a human. If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

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