iPhone previews not populating on new phone

[ObservationsInTime]

Hello,

After an otherwise successful restore to a new iPhone 7 I can no longer see previews on the majority of my Lightroom Mobile photos.

Am I missing something?

Thanks for you time.

Paul

[Sahil.Chawla]

Hi Paul,

As you are not able to view previews on your iPhone 7.

Are you getting any error?

May I know which version of Lightroom Mobile are you using?

Please follow this post and let us know if it helps Preview Unavailable for iPhone 7 DNG file

Regards,

Sahil

[ObservationsInTime]

It looks like the linked post has issues with previews on the pc. My issue is with previews on the phone with files I've taken on SLRs, edited on Adobe and designated to sync from the pc (mac really) to my mobil acct. The version is CC on all devices and affects DNGs and other formats.

[greule]

Hi Paul, does it help to re-sign-in to the Lr Mobile app? - Guido

[ObservationsInTime · Accepted solution]

Thanks Guido.

The re-sign-in did not work, but I removed and replaced the app and that seemed to fix the issue.

Thanks for your time.

Best,

Paul