Lightroom 14.5.1 crashes every 1-3-5 minutes

[Olga2346848352f8]

Hi!

I'd really appreciate your advise!

Lightroom Classic (14.5.1)  keeps crashing every 1-3-5-10(max) minutes. Or it just freezes and i have to end the task. (Creative cloud desktop says - works on this device).

Windows 11, latest update. Installed 2 days back vinstead of 10, that's when the crashes started (installed on formated hard disk)

What has been already done:

- reinstalled lightroom

-reset preferences

- switched off gpu in preferences

- updated driver for gpu

- created 3 new catalogs (latest one has just one folder for test purposes, catalogs are on internal drive; they were optimized etc)

Adobe compatibilty says that system is fine, after it does check after crash. 

I spent 3+ hours with support agents today, they did the same mentioned above, couldn't find a better solution or agreed escalate the issue (i got really sad, when the solution offered was that my last catalogue with just one folder might be too much. Seriously?).

Tickets numbers: Your Adobe Case ADB-41545283-V9H3

• Case Number: ADB-41545152-S0G0 

Thank you so much!

[JohanElzenga]

Do you use any third party plugins? One of these could be the culprit and none of the actions you mention uninstalls plugins.

[Olga2346848352f8]

Thank you!
No third party plugins.

[AxelMatt]

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

[Olga2346848352f8]

Done! Please see below:

Lightroom Classic version: 14.5.1 [ 202508231203-c2638d01 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.8GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In
Built-in memory: 63191.0 MB
Dedicated GPU memory used by Lightroom: 231.9MB / 11107.0MB (2%)
Real memory available to Lightroom: 63191.0 MB
Real memory used by Lightroom: 1128.2 MB (1.7%)
Virtual memory used by Lightroom: 1801.2 MB
GDI objects count: 746
USER objects count: 2611
Process handles count: 3000
Memory cache size: 421.0MB
Internal Camera Raw version: 17.5 [ 2318 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 51MB / 31595MB (0%)
Camera Raw real memory: 54MB / 63191MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:421.0MB, n:0.0MB

U-main: 82.0MB

System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1080 Ti (32.0.15.8097)
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF
GPU for Preview Generation: Auto (S5_10)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\olgat\Pictures\Screwit\Screwit.lrcat
Settings Folder: C:\Users\olgat\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr

Config.lua flags:

Adapter #1: Vendor : 10de
Device : 1b06
Subsystem : 66963842
Revision : a1
Video Memory : 11107
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - PA279CRV (NVIDIA High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 580.97
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect
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GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query
GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite
GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage
GL_ARB_program_interface_query GL_ARB_provoking_vertex
GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior
GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading
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[GoldingD]

Library Path: C:\Users\olgat\Pictures\Screwit\Screwit.lrcat

On that C drive, how much (qualitative) free space in percent (%) remains? Looking for at least 20%, some say 25%

[Olga2346848352f8]

1.31tb out of 1.81tb, shall be okay

[Olga2346848352f8]

Hi! Please find it below:

Lightroom Classic version: 14.5.1 [ 202508231203-c2638d01 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.26100

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 3.8GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In

Built-in memory: 63191.0 MB

Dedicated GPU memory used by Lightroom: 231.9MB / 11107.0MB (2%)

Real memory available to Lightroom: 63191.0 MB

Real memory used by Lightroom: 1128.2 MB (1.7%)

Virtual memory used by Lightroom: 1801.2 MB

GDI objects count: 746

USER objects count: 2611

Process handles count: 3000

Memory cache size: 421.0MB

Internal Camera Raw version: 17.5 [ 2318 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 51MB / 31595MB (0%)

Camera Raw real memory: 54MB / 63191MB (0%)

Cache1: 

NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2: 

m:421.0MB, n:0.0MB

U-main: 82.0MB

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 3840 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce GTX 1080 Ti (32.0.15.8097)

Init State: GPU for Export supported by default

User Preference: Auto

Enable HDR in Library: OFF

GPU for Preview Generation: Auto (S5_10)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\olgat\Pictures\Screwit\Screwit.lrcat

Settings Folder: C:\Users\olgat\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

Config.lua flags: 

Adapter #1: Vendor : 10de

Device : 1b06

Subsystem : 66963842

Revision : a1

Video Memory : 11107

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - PA279CRV (NVIDIA High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 580.97

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility 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GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control 

[Olga2346848352f8]

Update: LR crashes within a minute-two today. Reinstalled. Same. 

[JohanElzenga]

"NVIDIA GeForce GTX 1080 Ti"

This seems to be a GPU for gaming. Make sure that you do not install the Game Ready driver, but the Studio driver.

[Olga2346848352f8]

Hi Johan,

Thank you so much! Will check that now!

two questions:

1. Where do i check that? I had adobe support person check/update the GPU driver day before and they confirmed it was latest version.

2. It did work fine for many years with Windows 10 before two days back, when i updated system to windows 11(i updated the motherboard/processor/ram also).

[Olga2346848352f8]

Downloaded the driver, seems to be same. Doing clean installation just in case.

[Olga2346848352f8]

Hi!

reinstalled the driver, got kicked out of LR without it even launching 

Usual error messages!

thank you! 

 

 

[JohanElzenga]

I'm sorry, but I'm out of ideas.

[Olga2346848352f8]

 that's what looks latest. Thank you Johan!

I have a feeling that I might need to get a new graphics card also.

[Sameer K]

Hey, @Olga2346848352f8. I've located the crash logs for your machine. Your machine has AMD Radeon(TM) Graphics & the drivers for this processor are from two years ago (2024-06).

Try to temporarily disable the secondary GPU from the Windows Device Manager. Head here for the steps: https://adobe.ly/4nhG75E;

Do you have any custom overclocking or underclocking profiles set up in the Motherboard BIOS? Although rare, an unstable RAM profile can also cause issues.

Try booting the Windows machine in safe mode with networking and check if the issue appears.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[Olga2346848352f8 · Accepted solution]

Hi Sameer! It turned out that i had a glitchy motherboard, we replaced it with the new one today, will test it out in the morning! Shall be all good. Thank you so much for your advice!

[Olga2346848352f8]

Hi Johan! It turned out that i had a glitchy motherboard, we replaced it with the new one today, will test it out in the morning! Shall be all good. Thank you so much for your advice!

[khilts]

For me, the latest NVidia Studio driver 581.29 was causing all kinds of problems. I reverted to 580.97 and Lightroom Classic is back to normal.