Lightroom 5.3 (Perpetual) won't import my photos

[DanSing]

I'm using 5.3 with OS 10.8.5. Out of the blue I cannot import photos. I've experienced two things: at first the application would seemingly hang-up indefinitely as if were going to import, but nothing happened. I tried importing everything on the card (100~ images) and just one photo. Now I'm getting the following message:

The following files were not imported because they could not be read. (1)

I've restarted my computer, tried running only LIghtroom, etc. Thanks for your help.

[Guest]

I have discovered what may be an issue. Lightroom is set up to open with a seagate external hard drive. The seagate program permission has changed itself to read only. Do not know how to change the permission of the Seagate.

[dj_paige]

Since I am not a Mac person, all I know is that instructions to change the permissions can be found by going to your favorite search engine, and typing

change permissions Mac

you have to change the permissions on the EXACT folder that you are trying to import your photos into

[Guest]

I went to the Seagate web site and downloaded the program: Paragon Driver for MacOS for free. This changed the permission from read only back to read & write. Did not have to reformat external hard drive. Just restarted computer and it worked! Was able to import photos from camera & IPhone. Had no idea until reading your feeds that the permission was something that needed to be looked at and that the permission could change on its own.

[ajd713]

Hello, looks like I'm not the only one. I'm on the Mac Pro El Capitan with Lightroom CC and Photoshop CC. I was about to edit some shots when the dialog box appeared: "The following photos could not be imported because they could not be read (15)" and the list of the .CR2 images.

I've seen other messages in this forum regarding permissions, and my folders all are set to read & write. I, as others mentioned, moved the jpegs to the same document folder, opened them in Photoshop CC and opened the scripts to stack them. After selecting the files, the Load Layers dialog box is not responsive. I cannot close or click anything in Photoshop.

I am writing this message with the box on top and in the way.

Thank you for any assistance.

[Steven10559419]

Like wise I have started having import issues on my MacBook pro,,,

However I tend to be able to import varying numbers on initial imports then it just stops (after 150, last time) & the dreaded file can't be read message pops up when I cancel the import.

I don't do video so no movie files present, I've reinstalled Lr cc all to no avail.

Any help would be greatly appreciated

[mcole1987]

I just spent over an hour trying to solve this but I figured it out.  Make sure your import directory is correct.  For some reason lightroom automatically creates your file structure that you are used to, but if you are using an external drive and click the drive, it will just plop the directory right into the drive.  So it looks correct, but when lightroom goes to find those folders it can't find them.  Make sure it's pointed in the right place.  I literally tried for hours to figure this out.  Super simple.  Read this!!

[tincpincel]

Facing the same problem now after the latest upgrade. Files that are on the memory card will not show up while using the Import panel. So if no files show up, they also can not be downloaded.

Lightroom version: CC 2015.12 [ 1125239 ]
Operating system: Windows 10 Home

Camera: Canon 60D

Camera connected to computer and trying to download pictures from the camera, as I've done thousands of times before. After updating Lightroom, it doesn't work anymore. (It still shows pictures in the folders on my computer, but not on the memory card.)

No messages pop up. It just keeps looking for the pictures for ages and sometimes crashes after longer waiting time.

I tried updating the preferences according to this:

Start Lightroom CC 2015 with clean user preference:

1. Press and hold the Shift+Option keys when double-clicking on the Lightroom application icon to launch it.
2. Lightroom will show you a dialog asking whether you want to “Start Normally” or “Reset Preferences”. Click “Reset Preferences” to start Lightroom with a clean user preferences.

...but it didn't fix the problem. Files can't still be seen nor imported from the camera. I don't have the card reader so I can't try that out.

[dj_paige]

  wrote

Facing the same problem now after the latest upgrade. Files that are on the memory card will not show up while using the Import panel. So if no files show up, they also can not be downloaded.

Lightroom version: CC 2015.12 [ 1125239 ]
Operating system: Windows 10 Home

Camera: Canon 60D

Camera connected to computer and trying to download pictures from the camera, as I've done thousands of times before. After updating Lightroom, it doesn't work anymore. (It still shows pictures in the folders on my computer, but not on the memory card.)

No messages pop up. It just keeps looking for the pictures for ages and sometimes crashes after longer waiting time.

I tried updating the preferences according to this:

Start Lightroom CC 2015 with clean user preference:

1. Press and hold the Shift+Option keys when double-clicking on the Lightroom application icon to launch it.
2. Lightroom will show you a dialog asking whether you want to “Start Normally” or “Reset Preferences”. Click “Reset Preferences” to start Lightroom with a clean user preferences.

...but it didn't fix the problem. Files can't still be seen nor imported from the camera. I don't have the card reader so I can't try that out.

The message immediately before yours in this thread gives a solution. Did you try that?

[tincpincel]

Sorry, am slightly lost here, but... I try to copy (import) straight to the computer, not external drive.
I tried to disconnect and reconnect the camera several times, pointed to the connected Camera and Lightroom does not find photos on the cards.

[dj_paige]

As I said, this thread contains solutions that you need to try. The fact that you are trying to import to your internal drive doesn't change the validity of these solutions. Please try them.

If that doesn't help, show us a screen capture of your problem.

[tincpincel]

Hello Dj_paige and other readers,

Unfortunately the last suggestion did not work for me. I don't have a Mac and locating the necessary permissions folder on a PC took a small while. Nevertheless adding the permission to all folders and drives made no difference.
I will add a print screen where you can see the "error message" in LR. On the picture you'll also see that the files are really on the SD card (that is in the Camera). Canon 60D is connected to the computer and LR (updated to the latest: Lightroom Classic version: 7.0.1 [ 114211] ) can not find them.

Do you have any other ideas I could try (with a PC, Win 10)?!!

[dj_paige]

Hello Dj_paige and other readers,

Unfortunately the last suggestion did not work for me.

There are many solutions in this thread, you can't stop after you try the first one.

Also, in your screen capture, we can't see the right hand side of the Import dialog box. Show us the entire Import dialog box.

[tincpincel]

Hi Dj_paige,

Yes, I will not stop after trying the first one, but would appreciate a kind answer, thank you. Do you see something to be changed that could help me out? "File renaming" and "apply during import" have no values, meaning no renaming and nothing to add during import.

?

[dj_paige]

Can your operating system see the files on the camera card and copy them to the hard disk? Can you then import from the hard disk?

[tincpincel]

Yes, I can see and copy photos from the card to the hard disk and then import them to Lightroom. That's what I've been using now to get some work done. Except that it creates two folders of the same shoot each time I do this... i'm not sure if it happened before as I didn't copy+import them before.

Would love to get it back working through Lightroom, as then I don't have to worry about duplicates and it's time consuming. The box "Don't import suspected duplicates" was unchecked after reading the threads above and I've also checked that the memory cards don't have any videos on them nor in the folders I'm using for downloading pictures.

[workingdog1]

I have the same issue.  LR told me the drive I was trying to import to was not a writable drive.  I dragged them into the drive and then added them to LR. No LR won't let me delete the images from the disk. What's up?