Lightroom CC not responding....Creative Cloud PC app not responding

[spencerjamesw]

I use lightroom almost everyday and it typically doesn't have serious issues.

As of this morning it won't respond, and neither will the Creative Cloud App.

Tried re-downloading but the Creative Cloud app won't respond for me to go any further.

Photoshop works just fine.

What's the issue?

[Sahil.Chawla]

Hi Spencerjamesw,

May I know which version Photoshop you are using and on which operating system?

Did you try restarting your computer once?

Regards,

Sahil

[spencerjamesw · Accepted solution]

Hi Sahil,

I was able to get Lightroom to work by tricking the system a little bit.

I went into Photoshop and found an option to open up the Creative Cloud Help, which opened the Creative Cloud App on my desktop PC. From there I opened lightroom and it has been running fine since.

Before that niether the Creative Cloud App or  Lightroom would open, but Photoshop would.

I am on the Creative Cloud monthly plan, so I'm assuming the Photoshop would be the Photoshop CC 2015/2016

I will update if I have this problem again

Thanks,

Spencer

[spencerjamesw]

Also, I had tried to restart my computer before that yes. Restarted Twice but they kept on giving me 'Not Responding' and freezing upon opening.