Lightroom Classic 15 not importing

[davidh48899348]

I've recently updated Lightroom Classic to version 15.0 on my iMac mini M1, 16 MB RAM running Sequoia. In the update process I updated my catalogue as normal and everything was running fine. Today it won't import anything. I've tried using a hub, a card reader and copied the files to my backup drive, it won't show any files. When I select a file source I get the spinning circle of dots bottom left but nothing else no matter how long I wait. I thought it might be down to culling so I've turned that off, no change. Any ideas?

[nikunj.m]

Hi, thanks for reaching out, and we're sorry about the trouble! 

Please go to the Help menu in Lightroom Classic, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us. 

Meanwhile, please check if Lightroom Classic has access to Files and Folders, and Full Disk Access on your Mac. You can check out the steps here: https://adobe.ly/3WzME0e

Thanks,
Nikunj

[davidh48899348]

Hi, thanks for replying. For some reason the problem has now disappeared and my system will load files again. I can't suggest the cause as nothing changed but I will monitor it to see if it occurs again. However, I do still have a problem in that for a few months, I can't now say exactly when this started, when reading an SD card it takes ages to read the card and show the images in the import window, sometime 5 minutes. It will show the outline of a file but not show the image. Any help you can give me would be greatly appreciated. Text file of system info. below.

Thanks 

David

Lightroom Classic version: 15.0 [ 202510171722-44f87028 ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 15
Version: 15.6.1 [24G90]
Application architecture: arm64
Logical processor count: 8
Processor speed: NA
SqLite Version: 3.36.0
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 2,711.7MB / 10,922.6MB (24%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,474.2 MB (8.9%)
Virtual memory used by Lightroom: 420,294.1 MB
Memory cache size: 440.3MB
Internal Camera Raw version: 18.0 [ 2389 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 238MB / 8191MB (2%)
Camera Raw real memory: 321MB / 16384MB (1%)

Cache1:
Final1- RAM:177.0MB, VRAM:1,325.0MB, _B040071.dng
NT- RAM:177.0MB, VRAM:1,325.0MB, Combined:1,502.0MB

Cache2:
m:440.3MB, n:161.2MB

U-main: 145.0MB

Standard Preview Size: 1440 pixels
Displays: 1) 2560x1440

Graphics Processor Info:
Metal: Apple M1
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: ON
GPU for Preview Generation: Auto (S5_10)

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/davidhughes/Library/Mobile Documents/com~apple~CloudDocs/Lightroom Catalogue Oct 28 2021/Lightroom Classic Catalog-v13-3.lrcat
Settings Folder: /Users/davidhughes/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Canon Professional Print & Layout
4) DxO PureRAW 3
5) DxO PureRAW 3 Importer
6) DxO PureRAW 4
7) DxO PureRAW 4 Importer
8) Flickr
9) HDR Efex Pro 2
10) Helicon Focus Export
11) LR/Enfuse
12) LR/Mogrify 2
13) Plugin Parameters
14) Topaz Photo AI
15) Zerene Stacker Plugin

Config.lua flags:

[GoldingD]

"Library Path: /Users/davidhughes/Library/Mobile Documents/com~apple~CloudDocs/Lightroom Catalogue Oct"

Not a MAC user, so lacking direct experience, and it may be questionable if I should put my two cents in, but..

That path to your catalog, does that mean that the catalog is on the cloud?  Or does that indicate that an auto sync to the cloud is occurring? (as in that folder is on the computers drive, but exists at that folder as to support cloud auto sync)If the later, this could be similar to what Windows users sometimes run into when using MS OneDrive.

[dj_paige]

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@davidh48899348 wrote:

Today it won't import anything. I've tried using a hub, a card reader and copied the files to my backup drive, it won't show any files. When I select a file source I get the spinning circle of dots bottom left but nothing else no matter how long I wait. 

---

In the Import dialog box, click on COPY at the top (even if you want to use ADD, please click on COPY). Then, make sure the Destination panel on the right is present, expanded (click the triangle to open it) and points to a folder that actually exists. If that fixes the problem, you can click back on ADD.

[davidh48899348 · Accepted solution]

Thanks very much for replying, I had tried that before to no avail however, the problem seems to have rectified itself. I can't explain how though (slightly longer reply above).

David

[jrblock]

I'm having this same issue with Lightroom Classic 15.0.1 . This is on a M3 MacBook Pro, with 36 GB or RAM and Tahoe 26.1 . It doesn't matter whether I'm trying to import from a memory card or from a folder on the internal hard drive, the folder appears empty even when there are brand new images in it that have never been imported before.

I've already tried resetting Lightroom Classic's preferences, and verified that it does have full disk access in Settings.

Also tested importing in Lightroom 9.0, and it still works normally. So this seems to be specific to Lightroom Classic.

Should I try reinstalling it? Or something else? Just let me know if you need any more information and I'll be glad to provide it.

[dj_paige]

Please show us a screen capture of the ENTIRE Import dialog box when you encounter this problem. Please use the "Insert Photos" icon to include your screen capture in your reply. Do not attach files.