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Lightroom Classic (8.4.1) doesn't Launch (Windows 10)

Community Beginner ,
Oct 18, 2019 Oct 18, 2019

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I have already contacted the supourt chat and had someone remotely control my computer for an hour or so and was unable to resolve the issue, so hoping someone will be able to help me.

 

Lightroom Classic will simply not lanuch, I can see it as a background process in task manager using around 10% of the CPU but never goes any further with opening.  

 

The suppourt agent, tried different version for Lightroom Classic and got it to open but it would crash instantly and go into a unresponsive state and never unlock.  They said they would raise it to another team and call me or get back to me, but thats been two weeks now I've been without lightroom etc.  I'm just trying to be proactive while I'm waiting for them to come back to me.

 

I have today totally removed any trace of Adobe from this PC and installed it as a fresh copy, and its doing the very same issue.

 

for the last 10 years I've been an Apple user and had no issues like this, since moving to PC this has been a nightmare, the software ran fine for about 1 month, then one day for no reason just didn't work anymore.  

 

I've done loads of reserch and tried several things to try and resolve the matter with no luck, so looking for new ideas? 

 

The PC specs, 

CPU: i9 9900K

Memory: DDR4-3466 16GB (2x 8GB, one per channel)

Motherboard: EVGA Dark Z390

GPU: RTX 2080TI Kingpin + Hydro Copper

SSD: M.2 SSD (Samsung Evo pro 1tb) mounted on Motherboard.

OS: Windows 10 Pro (latest Version)

 

Thanks.

 

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correct answers 1 Correct answer

Community Beginner , Oct 19, 2019 Oct 19, 2019

Thanks for the reply, 

 

I solved the problem and it was a catalogue issue from what I can see.

 

When opening LR the original location where my files where had new files open and close below it, the LOCK file and a few others, which I know is normal, but the issue was even if I deleted these files and moved the catalogue location these files would pop up in the orginal folder even if I was to move the catalogue to the desktop, or open a backup caralogue.  So I tried deleting everything in that fold

...

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Community Expert ,
Oct 18, 2019 Oct 18, 2019

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Thinking out of the box, try turning off GPU in your Lightroom Preferences.

Also, you could have indicated the exact version of Win 10.

Screenshot 2019-10-18 at 5.50.00 AM.pngexpand image

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 23H2, LrC 14.2, ; ) Camera Oly OM-D E-M1.

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Community Beginner ,
Oct 19, 2019 Oct 19, 2019

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thanks for the reply, the GPU is switched off in settings. Also tried different drivers for the GPU AS I'm running in 10bit, full RBB. This didn't work.

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LEGEND ,
Oct 18, 2019 Oct 18, 2019

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Go to

C:\Program Files\Adobe\Adobe Lightroom Classic

Find the Lightroom Application (see image below) and right-click and choose “Run As Administrator”

That sometimes improves stability. Let us know if you see any difference.

 

LR-C-Windows-App.jpgexpand image

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Community Beginner ,
Oct 19, 2019 Oct 19, 2019

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Thanks for the reply, I have previously done this also given the rights to my user account but didn't help.  

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LEGEND ,
Oct 19, 2019 Oct 19, 2019

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This is a user to user community. For some issues it will be necessary to contact Adobe directly. Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support.
https://helpx.adobe.com/support.html

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Community Expert ,
Oct 18, 2019 Oct 18, 2019

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My suggestion- something I used in previous version of Lightroom that might work for you. (similar to 99jon's advice re: administrator rights)-

 

  1. Do a computer reboot/re-start
  2. Open Lightroom
  3. Open the Task Manager. (CTRL+ALT+DELETE)
  4. Right-Click on the App- Adobe Photoshop Lightroom-
    clipboard_image_0.pngexpand image
  5. Select the option "Go to details"-
    clipboard_image_1.pngexpand image
  6. Right-Click on "exe"
  7. Click on [Set Priority]
  8. Set the Priority to "High"
    clipboard_image_2.pngexpand image
  9. Close Task Manager.
  10. Close all programs and Re-Boot the computer
  11. As you open Lightroom- Reset the Preferences by holding down [SHIFT+ALT].
  12. Check LR closes correctly.
Regards. My System: Windows-11, Lightroom-Classic 14.2 Photoshop 26.3, ACR 17.2, Lightroom 8.2, Lr-iOS 9.0.1, Bridge 15.0.2, .

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Community Beginner ,
Oct 19, 2019 Oct 19, 2019

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Thanks for the reply, The Adobe suppourt agent rolled back the version and it still didn't work, same odd crashes.

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LEGEND ,
Oct 18, 2019 Oct 18, 2019

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First inquiry on your new install, ignoring past attempts

 

In the Adobe Creative Cloud Desktop App, are you signed in? If not, fix that, if you are, then sign out, and sign back in (odd connectivity/authentication glitch)

 

Can you now start lightroom?

PLEASE USE THE BLUE BUTTON WHEN REPLYING TO POSTS.
Helps to show posts in date/time order, improves visibility (as not hidden in a reply to a reply), and is easier to use

 

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Community Beginner ,
Oct 19, 2019 Oct 19, 2019

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Thanks for the reply, yes signed in, also deleted everything and started again making sure I was signed in, sadly didn't help.

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LEGEND ,
Oct 18, 2019 Oct 18, 2019

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Also, where do you place your catalog, be specific, drive/folder/etc

 

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Community Beginner ,
Oct 19, 2019 Oct 19, 2019

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Thanks for the reply, 

 

I solved the problem and it was a catalogue issue from what I can see.

 

When opening LR the original location where my files where had new files open and close below it, the LOCK file and a few others, which I know is normal, but the issue was even if I deleted these files and moved the catalogue location these files would pop up in the orginal folder even if I was to move the catalogue to the desktop, or open a backup caralogue.  So I tried deleting everything in that folder and trying again yet same issues.

 

when I actually got a LR to open and I told it always to use this catalogue it would still drop those files in that folder.

 

I deleted the folder and then opened in a new location and LR wouldn't open at all.

 

I presume as part of the preferences in my catalogue it must direct to that sepcific folder and try to link it with those files that need to be opened and closed etc (lock file).

 

as mentioned just deleting the folder didn't work.

 

I then used a second account on the computer to move the folder into that new locked users account and when I logged back into my account it was gone and LR stopped looking for it.

 

I then remade the folder calling it something new, and LR instantly worked and shut down without issue...

 

really strange and I don't really understand why LR was doing this, but some sort of linking issue.

 

either way its now resolved.

 

thanks for everyones help.

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LEGEND ,
Oct 19, 2019 Oct 19, 2019

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Cool

 

This was probably some issue within your OS, Perhaps occurring during a OS update, especially a major update. 

 

Was your catalog perhaps in the Windows standard directory "Pictures"?  A major OS update bug fouled up access to that directory for some (one symptom being two instances of the directory showing up)

 

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Community Beginner ,
Oct 19, 2019 Oct 19, 2019

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Can't rule anything out, however I never updated windows as I don't allow it too without me doing it manually.

 

The files are on the storage drive and not the c:\ drive.  The program is also on d drive also.

 

They where in a normal folder.

 

Only thing that changed was the monitor, it went from a Eizo CG2730 (2k) to a Eizo CG319X which is a 4K DCI monitor, and as such I had to change drivers, but I can't see how this would effect the issue I've had.  But it happened a few days after swapping monitor... could be totally unrelated though..

 

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