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Lightroom Classic crashes at start Sonoma 14.4.1

New Here ,
Apr 15, 2024 Apr 15, 2024

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Hello there. Late last week my LRC (current version 13.2) started crashing at opening. I have done a clean reinstall to no avail. 

I use a MacBook pro with the M1 Max chip and Sonoma 14.4.1. 

Problems started right after upgrading to the new version of Sonoma. Thank you in advance for any help

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Adobe Employee ,
Apr 15, 2024 Apr 15, 2024

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I took a look at your crash history. 

I noticed that you have only crashed since the 13.2 update, and no crashes have appeared for 13.1, 13.0.2, or 13.0.1.  The crashes start with version 13.2, and many pre-date the macOS 14.4.1 updates.  What's odd is that you have 13 distinct crashes in your history.  That is very unusual and typically points to a problem with your installation. 

My recommendation is to do a preference reset followed by a clean reinstall of Lightroom. 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, your local storage location can be changed. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Clean Lightroom Install Procedure

  1. Close Lightroom
  2. Restart the computer
  3. Use the Adobe Creative Cloud App to uninstall Lightroom
  4. Restart the computer
  5. Install Lightroom via the Creative Cloud App without launching any other programs.
  6. Restart the computer
  7. Launch Lightroom
  8. Wait 5 minutes

    If, after this process, you crash again, please resubmit your crash report and respond in this thread when you have done so. 

    Thanks!

 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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