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Lightroom Classic Crashes When Launch, Even In Different PCs!

Chow352306132y7z
New Here ,
Jan 03, 2025 Jan 03, 2025

My Lightroom Classic, newest version according to Creative Cloud, always crash when launch, I tried resetting preferences, resetting/moving catalog, nothing works, the program just keep crashing, even on different PCs (but same Windows 11 version).

This is a huge frustration because I deeply rely it during my creative works, now I can no longer do anything about my works.

Lightroom on my iPad works fine, so it's definitely not an account issue.

Sent countless report but no one contact me at all.

Anyone who can read the crash report?

Please help, I'm desperate.

 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="22.0.0.202411120700_66319a4" clientVersion="22.0.0.202411120700_66319a4" applicationName="Adobe Lightroom Classic" applicationVersion="14.1.1" build="[202412150940-551fb044]" source="Windows-Client" crashType="n/a">
<time year="2025" month="1" day="3" hour="21" minute="51" second="24" timeoffset="480" timezone="中国标准时间" crsessionduration="7"/>
<user guid="5b49a170-c11d-4c75-8b71-9148313f2df8"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="32435" machine="12th Gen Intel(R) Core(TM) i9-12900HX" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="24" cpuType="8664" cpuFreq="2496 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20230222000000.000000-000" driverVersion="31.0.101.4146" videoModeDescription="2560 x 1440 x 4294967296 种颜色" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_4688&#38;SUBSYS_8A1A103C&#38;REV_0C&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3080 Ti Laptop GPU" description="NVIDIA GeForce RTX 3080 Ti Laptop GPU" driverDate="20241203000000.000000-000" driverVersion="32.0.15.6636" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2460&#38;SUBSYS_8A1A103C&#38;REV_A1&#92;4&#38;28EE07B3&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000001D69C27B">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000001D69C27B" symbolname="AuthenticateLicense"/>
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<stackStatement index="3" address="0x00007FF9405F88A5" symbolname="uniffi_rustbuffer_reserve"/>
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<stackStatement index="56" address="0x00007FF9E74ACF70" symbolname="lua_pcall"/>
<stackStatement index="57" address="0x00007FF97BA817BF" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="58" address="0x00007FF9F6F3E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="59" address="0x00007FF9F8A3FBCC" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000000000F600"/>
<register name="RBX" value="0x0000000000001D08"/>
<register name="RCX" value="0x000000000000182C"/>
<register name="RDX" value="0x0000000000000002"/>
<register name="RSI" value="0x000000003977C670"/>
<register name="RDI" value="0x0000000000000002"/>
<register name="RSP" value="0x0000000039D74620"/>
<register name="RBP" value="0x0000000039D74750"/>
<register name="RIP" value="0x000000001D69C27B"/>
<register name="EFL" value="0x0000000000010287"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
5ea43c63-d5c5-4527-a6eb-ea1dfbcc8eec
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
<imsUserGuid>
C8891E65668E9F260A495C36@23421e45667f1f0f495c4b.e
</imsUserGuid>
</crashreport>

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Chow352306132y7z
New Here ,
Jan 03, 2025 Jan 03, 2025

Oh, and there's something really weird I forgot to mention.

Everytime after I reset the preferences, although the crash pop-up still come up, the 'first-use welcome interface window' pops up afterwards. Very strangely, in this situation, I was able to do everything with Lightroom, like it's totally normal, except there's a crash report window out there.

This doesn't make any sense to me.

Anyone have any idea?

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kglad Community Expert
Community Expert ,
Jan 03, 2025 Jan 03, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
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dj_paige
LEGEND ,
Jan 03, 2025 Jan 03, 2025

Try updating to the latest driver for your GPU.

 

Everytime after I reset the preferences, although the crash pop-up still come up, the 'first-use welcome interface window' pops up afterwards.

 

Not weird at all, this is what I would expect.

 

... except there's a crash report window out there.


I don't know what you mean by this.

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Chow352306132y7z
New Here ,
Jan 03, 2025 Jan 03, 2025
In Response To dj_paige

Thank you very much for reply, it is the latest GPU version.

And I mean, after resetting preference, although the crash report still pops up, the app can properly run after the welcome tutorial pops up, as long as I ignore the crash report pop-up and let it be there.

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GoldingD
LEGEND ,
Jan 03, 2025 Jan 03, 2025 
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000001D69C27B">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000001D69C27B" symbolname="AuthenticateLicense"/>

My first hunch

 

Bring up your Adobe Creative Cloud Desktop App and sign out. Then sign back in and pay attention to any errors or notifications that might come up.

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Chow352306132y7z
New Here ,
Jan 03, 2025 Jan 03, 2025
In Response To GoldingD

Thank you very much! I'll try this.

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GoldingD
LEGEND ,
Jan 03, 2025 Jan 03, 2025

 

 

<system platform="Windows 11 Pro" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="32435" machine="12th Gen Intel(R) Core(TM) i9-12900HX" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="24" cpuType="8664" cpuFreq="2496 MHz" processorArchitecture="9"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3080 Ti Laptop GPU" description="NVIDIA GeForce RTX 3080 Ti Laptop GPU" driverDate="20241203000000.000000-000" driverVersion="32.0.15.6636" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2460&#38;SUBSYS_8A1A103C&#38;REV_A1&#92;4&#38;28EE07B3&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>

 

 

 

So an NVIDIA RTX 3080 Ti (Laptop) with driver v566.36, on Windows 11 Pro, build 26100 (i.e. v 24H2). That would be the latest GPPU driver (not sure if Studio or Game Ready, as both have the same driver version assigned at this time)

 

My concern is the apparent status of Off Line for your GPU in (apparently) LrC.

 

Have you attempted a simple Windows Restart (not a Shutdown, but a Restart) to see if something is stuck in the KERNAL, that a restart may clear?

 

You may also want to consider a reinstall of your GPU driver, make sure it is the Studio version, and select a custom install as to force a clean install.

 

Ohhhh, a point to be had as apparently you have a laptop. Are you running that laptop on battery power only. Is the battery getting low? The laptop my have disabled the GPU in lieu of using the Integrated Video Control (Intel).

 

 

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Chow352306132y7z
New Here ,
Jan 03, 2025 Jan 03, 2025
In Response To GoldingD

It is (actually, 'they are' as I tried two laptops) the latest Studio driver.

Didn't check the energy strategy but I use them both plugged, I'll check later.

And didn't check the Intel Video Control either, will check it as well.

Thank you very much!

I've read your posts to others when I was searching for solutions, and I have to tell my gratitude for you helping people out in here!

Modern, cyber Robin Hood of Adobe Community!

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Chow352306132y7z
New Here ,
Jan 04, 2025 Jan 04, 2025
In Response To GoldingD

Hi legendary GoldingD, I force the Nvidia RTX 3080Ti to run the whole display duty, crashed again, but the OFF-LINE status did change to RUNNING/FULL POWER.

Restart tried, GPU driver reinstall tried, battery strategy adjustment tried, still not working.

Latest crash report:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="22.0.0.202411120700_66319a4" clientVersion="22.0.0.202411120700_66319a4" applicationName="Adobe Lightroom Classic" applicationVersion="14.1.1" build="[202412150940-551fb044]" source="Windows-Client" crashType="n/a">
<time year="2025" month="1" day="4" hour="15" minute="46" second="51" timeoffset="480" timezone="中国标准时间" crsessionduration="9"/>
<user guid="5b49a170-c11d-4c75-8b71-9148313f2df8"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="32435" machine="12th Gen Intel(R) Core(TM) i9-12900HX" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="24" cpuType="8664" cpuFreq="2496 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20230222000000.000000-000" driverVersion="31.0.101.4146" videoModeDescription="2560 x 1440 x 4294967296 种颜色" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_4688&#38;SUBSYS_8A1A103C&#38;REV_0C&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3080 Ti Laptop GPU" description="NVIDIA GeForce RTX 3080 Ti Laptop GPU" driverDate="20241203000000.000000-000" driverVersion="32.0.15.6636" videoModeDescription="2560 x 1440 x 4294967296 种颜色" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2460&#38;SUBSYS_8A1A103C&#38;REV_A1&#92;4&#38;28EE07B3&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000001FE2C27B">
<backtrace crashedThread="0">
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<registerSet>
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<register name="RBX" value="0x0000000000002548"/>
<register name="RCX" value="0x00000000000020C0"/>
<register name="RDX" value="0x0000000000000002"/>
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<register name="RDI" value="0x0000000000000002"/>
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<register name="EFL" value="0x0000000000010213"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
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</registerSet>

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<dumpType>
Mini
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<hbLogSessionDllStatus>

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</crash>

<sessionId>
10794301-439a-43dd-a1b6-dcc357fe8d47
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<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
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C8891E65668E9F260A495C36@23421e45667f1f0f495c4b.e
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</crashreport>

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Chow352306132y7z
New Here ,
Jan 04, 2025 Jan 04, 2025
In Response To GoldingD

Eventually make it work by downgrade Lightroom Classic to version 13.5.1, every 14. version crashed, any idea?

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GoldingD
LEGEND ,
Jan 04, 2025 Jan 04, 2025
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In Response To Chow352306132y7z

Contact Adobe. This via a Chat. Before doing so, prepare your notes and information ahead of time as to be more efficient in communicating. Your info that you have posted in your Discussion is a start for the description, and probably have a copy of your LrC /Help/System Info/ as a text document on hand, so that you can paste or attach that into the chat. 

 

To accomplish the Chat, bring up an Adobe webpage, and click on the Chat button. (see image below) This will start a Chat. At first the Chat will be with a chatbot, Typing “Agent” into the chat text field will bypass the initial chatbot. If an agent does not enter the chat then be assertive in requesting an actual Adobe Tech join in the chat.

 

In the Chat include (as mentioned above) a description of the issue, and probably your System Info. And include a link to your discussion.

 

You may want to ask for a phone call.

 

And please keep notes so that you can share them in your post for others to see.

 

For example, bring up:

https://helpx.adobe.com/contact.html

 

and click on the Chat button, typically found in bottom right corner

 

GoldingD_0-1736044857690.png

 

 

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JustAHobby
Community Beginner ,
Jan 04, 2025 Jan 04, 2025

Only Adobe fully knows the ins and outs of their crash report. By no means an expert here, but one thing stands out:

In the </gpu> section the RTX 3080 is "Off Line" while the Intel UHD is "Running/Full Power".  And the crash is reported immediately following the </gpu> section.

 

So conceivably Lightroom sees the RTX 3080 as defective (hardware or driver), Lightroom falls back to the integrated Intel UHD, but then fails because the UHD only has 1 GB and Lightroom's specs call for a minimum of 2 GB.

 

Maybe make sure your RTX 3080 driver is up to date. You might also see if Nvidia has a utility available to test the RTX 3080 hardware.

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