Lightroom Classic crashing on Startup- "EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005"

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Feb 10, 2022 Feb 10, 2022

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Hi Everyone. I'd love some help please. I've been using Lightroom for a while now, but for the last 2 months, it's been crashing a LOT on startup.

 

Around 50% of the time it will crash on startup. If I reset my PC, I have another 50% chance. If it doesn't crash, it will work fine all day, no matter how many other programs I run. I know it will crash if I watch it in task manager because I can see it consuming more and more memory. At first I thought it was because my memory was overclocked. I reduced it to stock. Problem still occurs. Then I thought it was my gfx card OC. Problem still occurs.

 

Now I have no idea. Every other program seems to run fine.

 

I've tried rolling back to an older version of lightroom. Unfortunately I shoot with the new Sony A7iv which needs a more recent version. I have many, many photos and like everyone else.... I really need this program to work 99% of the time. I have people requiring me to be able to get them photos on time. Yesterday the program worked flawlessly. Today I start it this morning to start work on another session's photos and it keeps crashing on start up. All my edits are in Lightroom. Hundreds of hours of work. Sorry to state the obvious, I'm sure everyone having these kinds of problems are in the same boat. But this is bad.

 

One thing I have noticed in the error message below this is that it says my adapterRAM is 4095 MB. My graphics card actually has 10 GB of ram.

 

All help would be appreciated. I'd love to get this going properly.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.2" build="[202201281441-a5b5f472]" source="Windows-Client" crashType="n/a">
<time year="2022" month="2" day="11" hour="10" minute="11" second="19" timeoffset="600" timezone="E. Australia Standard Time"/>
<user guid="84168e28-9dbd-42d6-930a-3caf42d70f39"/>
<system platform="Windows 10 Education" osversion="10.0" osbuild="19043" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-US" ram="32682" machine="AMD Ryzen 5 5600X 6-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="12" cpuType="8664" cpuFreq="4625 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3080" description="NVIDIA GeForce RTX 3080" driverDate="20220128000000.000000-000" driverVersion="30.0.15.1165" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2206&#38;SUBSYS_F27910B0&#38;REV_A1&#92;4&#38;1D81E16&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF83AA8E50">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF83AA8E50" symbolname="FxPluginMain"/>
<stackStatement index="1" address="0x00007FFF83AAE14C" symbolname="FxPluginMain"/>
<stackStatement index="2" address="0x00007FFF83AAE425" symbolname="FxPluginMain"/>
<stackStatement index="3" address="0x00007FFF83ABA32F" symbolname="FxPluginMain"/>
<stackStatement index="4" address="0x00007FFF83AB353C" symbolname="FxPluginMain"/>
<stackStatement index="5" address="0x0000000048AAE071" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="6" address="0x0000000048AAF747" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="7" address="0x00007FFFC3457034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFFC4782651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000DAADEFE8F883"/>
<register name="RBX" value="0x00000000D69B82C4"/>
<register name="RCX" value="0x00670070006A002E"/>
<register name="RDX" value="0x0000000075E3D540"/>
<register name="RSI" value="0x00000000D69B82A0"/>
<register name="RDI" value="0x00000000D69B82C4"/>
<register name="RSP" value="0x0000000075E3D500"/>
<register name="RBP" value="0x0000000075E3D559"/>
<register name="RIP" value="0x00007FFF83AA8E50"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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<hbLogSessionDllStatus>

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<sessionId>
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</sessionId>
</crashreport>

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Adobe Community Professional ,
Feb 11, 2022 Feb 11, 2022

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

Is your systerm up-to-date? Please check if there are updates/patches for your operating system and/or for the drivers available, especially for the graphic driver.

 

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LEGEND ,
Feb 11, 2022 Feb 11, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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New Here ,
Feb 12, 2022 Feb 12, 2022

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Thank you for the reply!

 

Lightroom Classic version: 11.2 [ 202201281441-a5b5f472 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 4.6GHz
SqLite Version: 3.36.0
Built-in memory: 32682.8 MB
Real memory available to Lightroom: 32682.8 MB
Real memory used by Lightroom: 984.2 MB (3.0%)
Virtual memory used by Lightroom: 2143.1 MB
GDI objects count: 745
USER objects count: 2578
Process handles count: 2117
Memory cache size: 125.2MB
Internal Camera Raw version: 14.2 [ 1028 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 95MB / 16341MB (0%)
Camera Raw real memory: 96MB / 32682MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 3440x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3080 (30.0.15.1165)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Pictures\Lightroom\Backups\2022-02-08 2007\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Commander Russy\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 2206
Subsystem : f27910b0
Revision : a1
Video Memory : 10078
Adapter #2: Vendor : 1414

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