Lightroom Classic Crashing Repeatedly

[Thomas002]

I'm using the latest version of Lightroom Classic and up-to-date Windows 11 Business (23H2), with all drivers up to date and 40GB of RAM. Despite this, Lightroom has become completely unusable after the last few updates.

The program crashes every single time it tries to detect something, such as when detecting skies or people. This happens even when I simply hover over filters or use the masking tool, making it impossible to work with.

I've submitted countless crash reports, including my email address, but I've received no response from Adobe. This is extremely frustrating, especially for a paid product that I rely on for my work.

I've attached both the crash report and system report as text files to this post. 

Regards

[AxelMatt · Accepted solution]

I'm using the latest version of Lightroom Classic and up-to-date Windows 11 Business (23H2)...

By @Thomas002

As I see in the System Info you don't use the recent version of Lightroom. It's 13.5 and you have installed 13.4. Do you have tried to update?

According to the crash report there seems to be a problem with the graphics card. Try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

You have buldin a CPU with an internal grpahic processor, try to disabling the processor internal graphic card.

To disable the lesser of the two cards, use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

[brucekorb]

Maybe he wasn't, but I am. 13.5.1 with Camera Raw 16.5. Just updated. Crashes all the time. It has become unusable. In fact, I'd like my subscription extended for 2 weeks for every week it remains unusable. One week so far. Thanks.

[brucekorb]

So, Adobe, please go ask Apple for the uploaded crash dumps. I've sent a bunch already.

[jürgent35103191]

For what is worth: Plagued with constant crashes for month, sometimes even just after starting LR, I checked the device manager to find a VirtualMonitor Device. After deactivating no more crashes so far! Even AI denoise of 50 raw files runs now succcesful. Crashes in idle mode are also gone! 

(In between I installed a GPU RTX3060 (very helpful coming from a GTX 1080ti) and a new PSU with 600W (I guess  not neccesary))

[GoldingD]

I deleted my reply as incorrect. My bad.

A inquiry for any members that may know.

What is the VirtualMonitor Device? Is it related to the Microsoft Basic Render Driver?

[jürgent35103191]

A inquiry for any members that may know.

What is the VirtualMonitor Device? Is it related to the Microsoft Basic Render Driver?

This thread pointed to possible problems with internal display adapters.
Only then I found this VirtualMonitor device in my devices list and was really surprised that it helped to just deactivate it. 

In my understanding such adapters are added from Windows. But I can't tell when it was added or what I did to create it. 

[GoldingD · Accepted solution]

Library Path: C:\Users\ThomasCThomsen\OneDrive - Garuda A S\Pictures\Lightroom\Lightroom Catalog-v13-3.lrcat

Mixing LrC and OneDrive can be problematic. Use of the Windows System Folder (actually a Library) named Pictures is the normal location for most peoples LrC catalog. But it can be problematic when you have a MS account and as such MS OneDrive gets involved. This can also get fouled up in the Documents folder (Library), and the Desktop Library

1. Bring up Windows File Explorer
2. Create a folder that OneDrive will not (hopefully) get involved with. Name it whatever you want, MyPhotos, Lightroom, RubberDucky (anything other than Pictures).
3. Copy your catalog to that folder.
4. Double click on that catalog
5. Repair the resultant missing folders/photos
6. See if that catalog works better

some links

Fixing missng folder/photos

• https://www.computer-darkroom.com/lr2_find_folder/find-folder.htm

Some LrC community Discussions around OneDrive

• https://community.adobe.com/t5/lightroom-classic-discussions/how-to-remove-onedrive-from-my-lightroo...
• https://community.adobe.com/t5/lightroom-classic-discussions/moving-the-onedrive-folder-between-driv...

A MS document on altering what gets sync to OneDrive

• https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98...
•  

[Thomas002]

Thanks all / ive tried to install a beta driver of my nvidia graphic card and it seems to solve the problem.