Lightroom Classic - Film Strip black and pictures don't display?

[AdamFallwell]

When I open the newly updated Lightroom Classic none of my pictures display. The filmstrip is black and the pictures don't show up. I can roll over the filmstrip with my mouse and you can see the description of the photo that should be there. Sometimes when opening the Develop window I can see the picture, sometimes not.

Anyone else having this issue?

[lourensr10543783]

Same happens to me

[Jao vdL]

If this is windows, make sure your display card drivers are up-to-date. If they are try toggling the option "Use graphics processor" in Lightroom's preferences->Performance

[lourensr10543783]

Display card is up to date all the above is done, but still not working. I also think it could be AMD. Here is my specs.

Lightroom Classic version: 7.0 [ 1140024 ]

License: Creative Cloud

Operating system: Windows 10

Version: 10.0

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 1.9 GHz

Built-in memory: 16331.8 MB

Real memory available to Lightroom: 16331.8 MB

Real memory used by Lightroom: 1225.0 MB (7.5%)

Virtual memory used by Lightroom: 1377.0 MB

GDI objects count: 663

USER objects count: 1932

Process handles count: 4008

Memory cache size: 521.2MB

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX

Camera Raw virtual memory: 682MB / 8165MB (8%)

Camera Raw real memory: 683MB / 16331MB (4%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1600x900

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

OpenGL: AMD Radeon HD 6700M Series

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.13417 Core Profile Context 15.301.1901.0

Renderer: AMD Radeon HD 6700M Series

LanguageVersion: 4.40

Total Video Memory: 1009 MB

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC

Library Path: C:\Users\hp\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\hp\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Canon Tether Plugin

3) Export to Photomatix Pro

4) Facebook

5) Flickr

6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086

D

[lourensr10543783]

[lourensr10543783]

Could there be any other reasons?

[csorus]

Mine did the exact same thing. I reinstalled a version of LR 6 and it still works perfectly..

[AdamFallwell]

My experience is the same. AMD drivers, everything up to date. Pretty frustrating that I have to install the older version again to make it work.

[AdamFallwell]

Found a workaround on another thread. This worked for me...

his problem has been resolved by a workaround provided by Adobe.

I followed these instructions:

Could you please try the following and report back if it solves the issue.

==

Try this workaround to see if it works for you. If not, delete the config.lua file afterwards.

1. Choose Edit > Preferences.
2. In the Preferences dialog, go the Presets tab.
3. In the Presets tab, click the Show Lightroom Presets Folder button. The root preset folder opens in the File Explorer.
4. In the File Explorer, navigate into the Lightroom folder.
5. Go to the link https://adobe.ly/2hUHGYa and download the config.lua file. Copy the downloaded config.lua file into the Lightroom folder mentioned in the previous step.
6. Relaunch Lightroom Classic CC.

The System Info dialog (Help > System Info) should display the config.lua flags entry as shown below:

Config.lua-Flags:

AgView.disableDirect2D = true

==

Thanks,

Sunil

[debbieannpowell]

Thank you! This has restored my Filmstrip which was also non existent since installing Lightrrom Classic. Wonderful. Just incase anyone is unclear, where the instructions above state 'the Lightroom folder', it's referring to the Lightroom installation folder (C:\Program Files\Adobe\Adobe Lightroom Classic CC).

[parag_bhagat8]

Thanks a lot! it's work

[iczek]

It does not work with last update. I used it last time and works ok but after new upgrade, problem still occurs.

[johnrellis]

It does not work with last update. I used it last time and works ok but after new upgrade, problem still occurs.

The LR update mechanism has been unreliable and it often fools people into thinking they're on the "latest".  Please do Help > System Info and report the exact version of LR you're running.

[csorus]

Thanks!! Works a treat.

Great work.

[lourensr10543783]

works