Lightroom Classic keep crashing on start up!

[jamesk90802796]

Hello I have mac os Ventura 13.2 installed and now can not open Lightroom Classic... it stopped working a few months ago...

Allit does is the icon bounces... the lightroom classic loading image appears then dissapears as if it has crashed.

All my photography is now inaccessable?

Does anyone know how to fix this problem as it is VERY annoying??

Thanks

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

[jamesk90802796]

Hello... I don't have any crash reports to send... I click the
lightroom classic icon which i just reinstalled... it bounces... the
picture comes up... then nothing.... it does not start and has not
started for moths now... it is infuriating... one minute the program
works fine the next after an os update to venture, it does nothing...
I NEED to get at my photographs that i have used in lightroom classic for years

Thanks

james

[Rikk Flohr: Photography]

Without a crash report and reading the described behavior, this doesn't' sound like a crash. 

I would recommend a clean reinstall.

Clean Lightroom Install Procedure

1. Close Lightroom
2. Restart the computer
3. Use the Adobe Creative Cloud App to uninstall Lightroom
4. Restart the computer
5. Install Lightroom via the Creative Cloud App without launching any other programs.
6. Restart the computer
7. Launch Lightroom
8. Wait 5 minutes

[jamesk90802796]

Hello... I will try this now... 

[jamesk90802796]

Hello rikk

I have tried the list above and it is doing exactly the same... I click on the icon.... it bounces.... start logo appears then it disappears... looked in "force quit" and the lightroom classic appears and then dissapears...

james

[jamesk90802796]

hello rikk... is Lightroom and Lightroom Classic the same? 

[Rikk Flohr: Photography]

If you've performed a clean reinstall as suggested. The next step is to reset your preferences

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

[jamesk90802796]

Hello

I have just tried this... it does come up with the overwrite
preferences pop up and i did this... it showed the loading image for
lightroom classic then disappeared...

so same behaviour as before...

very strange...

[Rikk Flohr: Photography]

If a clean reinstall and a preference reset do not affect the issue there are two more possibilities to test.

1.  Corrupt MacOS user account: Create a new user account as a test, launch your Mac in the new user account and attempt to open Lightroom Classic. 
2.  If Lightroom will not launch under the test user account, then it is time to see if you have a catalog corruption. In Finder, locate your Catalog (yourcatalogname.lrcat), double click the file, and see if the catalog opens normally. 
   
   

[DdeGannes]

@jamesk, what version of Lightroom or Lightroom Classic are you using the exact version number?

[jamesk90802796]

Hello

I am trying to use Lightroom Classic v12.1

hope that helps?

[GoldingD]

Did you check for a lock file that did not get deleted?

[jamesk90802796]

Hello… how Dow I do that or where do I check? Thank you

Sent from my iPhone

[GoldingD]

https://helpx.adobe.com/lightroom-classic/kb/lightroom-error-catalog-cannot-be-opened-lrcat-lock.htm...

[jamesk90802796]

Hello thanks for this link... i have just done this and it still does not open?

[jamesk90802796]

yes I did...

[DdeGannes]

Go to your Apple > System Preferences > Security and Privacy, make sure you have provided Lightroom Classic with " Full Disk access ".

See the screenshot. After you make a change reboot your operating system for the settings to take effect.

Then you can try to start Lightroom Classic.

.

[jamesk90802796]

Hello... I have just provided Lightroom Classic with Full Disk access as mentioned above... restarted my machine and the icon bounces... but does not even get the loading image anymore?

I am running ventura 13.2

This is very frustraiting...

James

[GoldingD]

Did you ever try the recommendation by Rikk Flohr to login to your computer with a different account? Perhaps the Admin account.

[GoldingD]

And, have you tried creating a new catalog? This would be done without first starting LrC in the normal way, Instead (and I might have a keystroke wrong) hold down on the ALT key while double clicking on the LrC startup icon, a request screen should show up offering catalogs to open, AND the option to create a new catalog.

[jamesk90802796]

Hello GoldingD - yes I have just done this... did not offer me a new catalog... it is as though the lightroom classic app does not want to open?

[jamesk90802796]

Hello I tried this...

And, have you tried creating a new catalog? This would be done without first starting LrC in the normal way, Instead (and I might have a keystroke wrong) hold down on the ALT key while double clicking on the LrC startup icon, a request screen should show up offering catalogs to open, AND the option to create a new catalog.