Lightroom Classic (v14.3.1) Spontaneously Rotating Images

[Leeandrea]

When editing images in the Develop module, images will randomly (without being directed to) rotate in the main viewing screen. I am using the most current version of LRC (v14.3.1). On a PC. Please see attached screenshot from 5.12.25 showing what is happening in the Develop module. The image has not been rotated and appears correclty in the Navigator window and the filmstrip view at the bottom. Please see second attachment for my computer specs. Since updating to version 14.3.1 a couple of days ago, this has happened to me at least 10-20 times. The only way I have been able to get the image to return to its proper orientation is to exit LR and reopen it. However, sometimes this is not correct the situation. Any suggesions or help that you can give is much appreciated. I am on a very tight deadline to complete edits of photos for my client who is a graduating senior. Thank you, Leeandrea Campbell

 

 

{Email redacted & moved thread to discussions}

[Sameer K]

Hey, @Leeandrea. Welcome to the Lightroom Community. Thanks for adding the screenshots; it helps. I'll move this post to discussions for now and help you figure this out. 

Have you recently updated the OS? Does this happen after you've applied specific edits to the image? 

As primary steps, try this:

• Unplug additional displays & use only one by default.
• Go to Edit > Preferences > Performance > Use Graphics Processor > Set it off if it is on Custom or Auto. If this shows any differences, please check this article to troubleshoot further: https://adobe.ly/3uYiJo4

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[Leeandrea]

Hi Sameer K:

No, I've been using WIndows 11 for at last eight months now.  I will not be able to use only my laptop and not my external monitors because my lap top is much lower and my external monitors are set at eye level which is ergonomically accurate.  This problem never occurred for me before Versions 14.3.1 and the prior version.  

It is not occurring after applying specific edits.  It happens when moving from one image to another. 

My concern about turning off the GPU is that it will slow everything down.  I will give it a try though.  

Thanks for any additional help you can provide.

Leeandrea C:

[Leeandrea]

Hi @Sameer K Sameer K:

It just happened again when I zoomed into a photo that I wanted to edit.  I zoomed in using the Navigator window and when I did that it flipped my photo sideways and out of proportion in the main viewing area.  I'm not able to get the image back to it's correct orentation unless I exit LR and then go back in and sometimes this doesn't work.  

Also, I don't think you may have seen my response to your earlier question because I forgot to put the @ sign in my prior reply.  In case you didn't see it, here it is...

No, I've been using WIndows 11 for at last eight months now.  I will not be able to use only my laptop and not my external monitors because my lap top is much lower and my external monitors are set at eye level which is ergonomically accurate.  This problem never occurred for me before Versions 14.3.1 and the prior version.  

It is not occurring after applying specific edits.  It happens when moving from one image to another. 

My concern about turning off the GPU is that it will slow everything down.  I will give it a try though.  

Thanks for any additional help you can provide.

[GoldingD]

Please post in a reply your system information as Lightroom Classic reports it. Note that if you attempt to do so via e-mail, then the community interface will strip any attachment out, so please reply directly in this community.

In Lightroom Classic, click on Help, then System Info, copy that info, then pasted in as a reply or an attachment in a reply (not via e-mail)

[Leeandrea]

Thanks for letting me know about that.  Here's my system info and a pic of the incident.  

[CMass]

Hey @Leeandrea, 

Thank you for sharing a screenshot of your system info. We need to know what version of your GPU driver is. May I ask you to go to Help >System Info while in Lightroom Classic? Copy and paste that into a text file and attach it to your response. 

^CM

[GoldingD]

Ok, I failed to be clear.

In LrC, click on Help, then on System Info, then copy that info, then paste that into a reply .

Looking for:

Lightroom Classic version: 14.3.1 [ 202505061331-b063faef ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 32
Processor speed: 2.9GHz
SqLite Version: 3.36.0
CPU Utilisation: 1.0%
Power Source: Plugged In
Built-in memory: 65243.7 MB
Dedicated GPU memory used by Lightroom: 5080.5MB / 8018.0MB (63%)
Real memory available to Lightroom: 65243.7 MB
Real memory used by Lightroom: 2776.4 MB (4.2%)
Virtual memory used by Lightroom: 9169.3 MB
GDI objects count: 809
USER objects count: 2798
Process handles count: 3108
Memory cache size: 488.3MB
Internal Camera Raw version: 17.3.1 [ 2227 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1001MB / 32621MB (3%)
Camera Raw real memory: 1067MB / 65243MB (1%)

Cache1: 
Final1- RAM:919.0MB, VRAM:2858.0MB, mine-7.RAF
NT- RAM:919.0MB, VRAM:2858.0MB, Combined:3777.0MB

Cache2: 
m:488.3MB, n:204.1MB

U-main: 90.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 3070 (32.0.15.6636)
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: W:\Active Projects\Photography\test\test.lrcat
Settings Folder: C:\Users\DavidsLocal\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) jf Bag-o-Goodies
3) Loupedeck2
4) SmugMug

Config.lua flags: 

Adapter #1: Vendor : 10de
	Device : 2488
	Subsystem : 404e1458
	Revision : a1
	Video Memory : 8018
Adapter #2: Vendor : 1414
	Device : 8c
	Subsystem : 0
	Revision : 0
	Video Memory : 0

info below this point can be ignored 

[Leeandrea · Accepted solution]

Hi all:

Not sure why, but this issue seems to have resolved itself as it's no longer happening. 

Thanks, LC: