Lightroom Classic v14.3 Freezes during Photo import

Report · Apr 26, 2025

I am running LR Classic 14.3 now but this problem was happening with the previous version too. A few months ago I started experiencing these problems. While importing photos to my Synology NAS, LR Classic will stop importing and some of the files become corrupted. The Mac reports "server connections interupted" and Lightrooom importing stalls. Sometimes I have to Force Quit LR. I then have to reconnect the NAS and restart the import process over again only for this to recur after some more files are imported. This happens with different card readers, different ethernet cables, different ethernet switches, WiFi connectivity, two different LR catalogs, 3 different camera files, and with two different Synology NAS units. It never happens while editting photos. The Mac OS was updated at least once, LR was updated at least once, and the NAS OS was updated once. It takes me 4 to 5 trys to get a card uploaded into my library. Help! Does anyone have an idea what might be causing this? I am running Mac OS Sequoia 15.4.1 on a Mac Mini with an M2 Pro chip.

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

Report · May 15, 2025

same issue here!!!!

Report · May 16, 2025

Hi, we're sorry about the trouble! Please go to the Help menu in Lightroom Classic, then System Info, and copy the text. You can share the text with us by either pasting it here as a reply or in a text file and sharing the file with us.

Where are you importing the images from? Are you importing directly from an SD card?

Thanks,
Nikunj

Report · May 23, 2025

Lightroom Classic version: 14.3.1 [ 202505061331-b063faef ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 15
Version: 15.5.0 [24F74]
Application architecture: arm64
Logical processor count: 12
Processor speed: NA
SqLite Version: 3.36.0
Power Source: Plugged In, 99%, Charging
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 157.0MB / 10,922.6MB (1%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 2,322.2 MB (14.1%)
Virtual memory used by Lightroom: 409,043.1 MB
Memory cache size: 1,007.0MB
Internal Camera Raw version: 17.3.1 [ 2227 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 0MB / 8191MB (0%)
Camera Raw real memory: 2MB / 16384MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:1,007.0MB, n:0.0MB

U-main: 85.0MB

Standard Preview Size: 6720 pixels
Displays: 1) 3600x2338, 2) 6720x3780

Graphics Processor Info:
Metal: Apple M2 Pro
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: ON

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/markcole/Pictures/Lightroom/Lightroom
Catalog_master-v13-3.lrcat
Settings Folder: /Users/markcole/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr

Config.lua flags:

--
Mark Cole
(310) 251-9685

Report · May 23, 2025

importing the images from a canon r6 directly from an SD card. Thanks

Lightroom Classic version: 14.3.1 [ 202505061331-b063faef ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 15
Version: 15.5.0 [24F74]
Application architecture: arm64
Logical processor count: 12
Processor speed: NA
SqLite Version: 3.36.0
Power Source: Plugged In, 99%, Charging
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 152.1MB / 10,922.6MB (1%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 2,325.3 MB (14.1%)
Virtual memory used by Lightroom: 409,039.4 MB
Memory cache size: 1,007.0MB
Internal Camera Raw version: 17.3.1 [ 2227 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 0MB / 8191MB (0%)
Camera Raw real memory: 2MB / 16384MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:1,007.0MB, n:0.0MB

U-main: 86.0MB

Standard Preview Size: 6720 pixels
Displays: 1) 3600x2338, 2) 6720x3780

Graphics Processor Info:
Metal: Apple M2 Pro
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: ON

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/markcole/Pictures/Lightroom/Lightroom Catalog_master-v13-3.lrcat
Settings Folder: /Users/markcole/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr

Config.lua flags:

Report · May 26, 2025

Thanks for the info! Are you plugging in the SD card directly into the Mac, or are you using a card reader?

You can try adding Lightroom Classic to Full Disk Access and give permissions for Files and Folders using the steps mentioned here: https://helpx.adobe.com/lightroom-classic/help/allow-permissions.html

Let us know if it makes a difference!
Thanks,
Nikunj

Report · Jun 25, 2025

Hi @mcole1987 and @Roger5CB7, I am just checking in! Are you still experiencing this issue? Did you try out the steps recommended in this thread? Feel free to let us know if you still need help or if you were able to resolve this issue. Thanks! ^CH