Lightroom Classic v15.0.1 crash in Windows/Intel

[sebrojas]

Lightroom Classic version: 15.0.1 [ 202511041508-dddee541 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.26200

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 3.6GHz

SqLite Version: 3.36.0

Adobe GSDK Version: 1.4.0.171

CPU Utilisation: 1.0%

Power Source: Plugged In

Built-in memory: 32122.7 MB

Dedicated GPU memory used by Lightroom: 1961.9MB / 128.0MB (1532%)

Real memory available to Lightroom: 32122.7 MB

Real memory used by Lightroom: 3739.5 MB (11.6%)

Virtual memory used by Lightroom: 4036.5 MB

GDI objects count: 831

USER objects count: 2940

Process handles count: 2528

Memory cache size: 530.6MB

Internal Camera Raw version: 18.0 [ 2389 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 266MB / 16061MB (1%)

Camera Raw real memory: 499MB / 32122MB (1%)

Cache1: 

Final1- RAM:285.0MB, VRAM:878.0MB, P1560683.RW2

NT- RAM:285.0MB, VRAM:878.0MB, Combined:1163.0MB

Cache2: 

m:530.6MB, n:113.5MB

U-main: 99.0MB

System DPI setting: 120 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1938 pixels

Displays: 1) 1920x1200, 2) 1920x1080

Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: Intel(R) Arc(TM) 140T GPU (16GB) (32.0.101.8247)

Init State: GPU for Export supported by default

User Preference: Auto

Enable HDR in Library: OFF

GPU for Preview Generation: Auto (S5_0)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\sebas\OneDrive\Imágenes\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\sebas\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

Config.lua flags: 

Adapter #1: Vendor : 8086

Device : 7d51

Subsystem : 1fd31043

Revision : 3

Video Memory : 128

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - ASUS MS238 (HD Audio Driver for Display Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel(R) Arc(TM) 140T GPU (16GB)

GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 32.0.101.8247

GL_STENCIL_BITS: 8

GL_VENDOR: Intel

GL_VERSION: 4.6.0 - Build 32.0.101.8247

GPUDeviceEnabled: false

OGLEnabled: true

[shortened to relevant information by Mod.]

[F. McLion]

What exactly do you mean with crash? Please share more details.
Crash on startup ... while doing what, using which tool .... Any messages appearing (exact word-by-word content), or a screen capture ...

[dj_paige]

In addition to what @F. McLion said, please tell us if Lightroom Classic is crashing but other things on the computer continues to work, or is it the entire computer is crashing.

[Srishti Bali]

Hi @sebrojas

I'm really sorry to hear about your experience. Thank you for sharing the details. It might help to try the steps suggested in this similar discussion: https://adobe.ly/447ASOE

Please let us know if that helps fix the issue.

Regards,

Srishti

[sebrojas]

There is no version 17 of C++ redistributables, but I installed the lasted available version. But doesn't work, neither moving the catalog to an exclusively local folder. I'm paying a subscription and don't being able to use the product with a brand-new laptop. This is outrageous.

[GoldingD]

Library Path: C:\Users\sebas\OneDrive\Imágenes\Lightroom\Lightroom Catalog.lrcat

The \OneDrive\ in that path for your catalog location indicates it is on your C drive in a user folder named /Imágenes/ and that the catalog is being automatically synced to your OneDrive folder on the Cloud over at Microsoft. This is primarily due to Microsoft pushing you towards a MS account instead of a local account, and setting certain default user folders as folders to sync to OneDrive.

This cab be problematic, at the least it can degrade LrC performance, and on a bad day,catalog corruption can occur. This is not an absolute statement. Many would not aggree with this.

Also, as it sounds like your LrC try's to open and then crashes, this may not be the issue.

You could however try one experiment. And I may have this a bit wrong, not at a PC to verify, but hold down on the ALT key, and double click on the LrC shortcut to start. You should be presented with a screen inquiring on what catalog to open, but select new catalog, and see what happens.

By the way, you may want to create a new folder for your Lrc catalog, one at root level, named something like /MyLightroom/ or whatever, as to avoid OneDrive.

.

[sebrojas]

Sorry for the lack of detail. The program is crashing almost every time I try to use some AI features like the new dust removal, denoise, the people identification or people mask applying, etc. Sometimes, happens again and again with the same image and action, sometimes works. First all the machine froze a title, the screens go black, and then all the computer is OK, but Lightroom remains with most of the UI in white.
I already updated windows and intel drivers.
The catalog path is the default one, so if that is an issue, you should fix that in the windows version.

[sebrojas]

[dj_paige]

The program is crashing almost every time I try to use some AI features like the new dust removal, denoise, the people identification or people mask applying, etc.

This is either:

• a corrupted or out-of-date GPU driver (so you should install the latest Studio driver);
• or you are using the Game-Ready driver for the GPU instead of the Studio driver
• the GPU is malfunctioning.

[johnrellis]

@sebrojas: "The program is crashing almost every time I try to use some AI features like the new dust removal, denoise, the people identification or people mask applying, etc. ... But doesn't work, neither moving the catalog to an exclusively local folder."

I agree with dj_paige that this usually indicates a problem with the graphics driver. There's a slightly newer version (two weeks newer) from Intel you could try:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

Another cause of these symptoms is a corrupted catalog. There are many causes of catalog corruption, and one cause is storing the catalog in a Onedrive folder. 

Simply moving a corrupted catalog from Onedrive to a local folder won't resolve the corruption however. Try making a new catalog on a local (non-Onedrive) folder and import some test photos into it.  Does the problem occur?  If it doesn't, then I can suggest a step that could (mostly) cure the corruption in the existing catalog. But one step at a time...

[sebrojas]

¿Pero crear un nuevo catálogo significa perder las ediciones de fotos que ya hice?

[sebrojas]

I created a new catalog with 220 photos and the crashes remain.

[sebrojas]

Disabling GPU use in Performance settings speeded up processing and avoid the crashes, what is happening with this Intel GPU and Lightroom?

[sebrojas]

But now, Lightroom closes with certain actions... I'm screwed.

[johnrellis]

"Disabling GPU use in Performance settings speeded up processing and avoid the crashes. I created a new catalog with 220 photos and the crashes remain."

That confirms it's the GPU, not a corrupted catalog.  Did you update to the latest driver, 32.0.101.8250?  

If that doesn't help, you could try an earlier WHQL-certified driver on that download page.

[F. McLion]

Intel integrated GPU's definitely are not among the first selections when using for photo work, i.e., with Lightroom. The performance is much lower than with a dedicated Nvidia or AMD GPU.
As already mentioned, update the driver for the GPU, directly from Intel!

[sebrojas]

No, I'm still trying. Always getting crashes. I used it before with a 8 years old processor with integrated graphics as well and no problems. Sometjhing is wrong with these new processors.