Lightroom Classic - You do not have permission to open this document

[adriant12105070]

I have a number of random images that are not in folders, and in attepting to open them to identify them, and drag into their country folders, the following drop down appears.....

___________________________________________

"You do not have permission to open this document

                           "1D7A - - - - .CR2"

Contact your computor or network administrator

                            for assistance

                                   OK

______________________________

Adobe Support have checked all my Adobe permissions, including Privacy and Securiy, and they are in order. Any ideas would be appreciated.

Adrian

MacBook M1 Pro

Sequuia 15.2

LrC 14.1.1.1

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[adriant12105070]

Thank you,
Adrian

[JohanElzenga]

How do you try to 'open' them? In which app? You cannot 'open' an image in Lightroom Classic, because Lightroom Classic is a database application that only opens documents of the .lrcat (catalog) type. You import images into Lightroom Classic.

[adriant12105070]

Hi Johan,

Thanks for responding.

In reviewing the external drive on which I store my images (shot with a
Canon SLR), I noticed that some were not in folders, when all should have
been. So, in Finder, I started to open those "orphan" images, by double
clicking on each, to see which folder they should be placed in. It was at
that point that some of these images wouldn't open and I received the
Permissions message. This appears to happen randomly, and not to a series
of images. I hope that this explanation clarifies things.

Adobe support postulated that I would need Canon to repair the images so
that they could be opened. So far, I have not been able to contact the
correct person at Canon, and I thought it might be useful to post this
problem to the Lightroom forum as Canon may not have the answer.

Thanks again,
Adrian

[JohanElzenga]

Double-clicking a .cr2 image means it will be opened in the default application for this file type. Unfortunately, there is no default application for Canon cr2 raw files, except perhaps if you have installed Canon software. Lightroom Classic should definitely not be the default application, because -as I explained- it does not open raw files, it imports them. I assigned Photoshop (via ACR of course) for raw files, but that is something you must do yourself, it's not the MacOS default. So your problem is probably caused by having Lightroom Classic set as the default application for this file type. You say that it only happened for certain images. What happened after you double clicked another .cr2 image, one that didn't throw up the error? Is the difference perhaps that Lightroom Classic was already running this time?

[adriant12105070]

Clicking other images open up in Finder with no problem. I have thousands
of images in folders, and have opened and placed many images that were not
in folders, and those remaining are random images I am trying to open so
that they may be identified and dragged into the applicable folder.

To answer your question, If I single click on one of these images, and then
click Command + I, the Info screen opens up showing that I have access in
permissions, and "everyone" - no access.

[JohanElzenga]

I think you are now confusing single clicking and double clicking. Single clicking an image selects it, and then Cmd-i will show the info dialog. Double clicking should launch an application that opens the image. The Finder is not an application that can open images on double clicking, the Finder is the app that manages this process. So when do you get that error message and what app is giving you this message? The Finder? Lightroom Classic? Another app? The title of the message suggests it's Lightroom Classic, but I doubt that because the message talks about a 'document' and as Lightroom Classic can only open catalogs, I would expect another text if Lightroom Classic is the app that throws up this warning.

Can you post a screenshot of the error message? Use this button to embed it in your message, do not attach it.

[adriant12105070]

Hi Johan, 

Here is a screenshot of what is happening

[JohanElzenga]

OK, that has nothing to do with Lightroom Classic. It is a message from the MacOS Finder. The image is on an external drive (LaCie 5TB Orange Rugged), so the first thing I would do is check the permissions of that drive. Select its icon on the desktop and press Cmd-i to get the drive info. Look at the permissions settings at the bottom of the dialog and look for a 'Ignore ownership on this volume' checkbox. If that box is not checked, then click the padlock, fill-in your Mac password and check it. Also make sure that everyone has read & write permissions and then click the three dots and choose 'Apply to enclosed items'. Does that solve it?

[adriant12105070]

Hi Johan,
All permissions on the 5Tb LaCie drive are set to Read and Write.

[JohanElzenga]

How about the 'Ignore ownership for this volume' checkbox? Is that box present and checked?

[adriant12105070]

Hi Johan,
Bingo!, I looked up the "Do not go" symbol yesterday and checked this box
in the drive Info after following the online instructions. Magically all
the issues evaporated. Thank you so much for taking the time to deal with
this problem.
Adrian

[GoldingD]

Were these images locked in-camera? Perhaps when previewing them in-camera. In Finder they are likely to have Read only permission, In LrC, if locked in-camera, the import would have not have been able to access those protected files

If so, not sure if you can change the access rights in Finder, or if you would need to place the card back in the camera, and unlock them.

[adriant12105070]

Thanks for replying. As these are random images, they would not have been
subject to in-camera changes in settings other than aperture, ISO etc.

[adriant12105070]

Access rights on the external disk are all Read and Write. As the images that will not open are random, and I have thousands of images, I would not know which camera card to re-insert into the camera, (I retain all my cards as last resort backup), but I dont know how they would have locked? As Adobe opined, the images may need to be repaired by Canon, and I have a ticket with them, awaiting an opportunity and the availability of their camera software specialist. All ideas very welcome, thanks.