Lightroom crashes when trying to apply any AI mask (landscape, people, object) even after every fix

[waqqle]

Whenever I try to apply any AI mask to a photo in Lightroom, the app buffers as if it's working on creating the mask, and then the screen turns black. After a couple seconds, the screen comes back but every panel in Lightroom is pure white and I can't perform any actions until I restart the app. Up until a few days ago, the issue only happened occasionally and I was able to live with it. However it now happens every time I use an AI mask, which makes it almost impossible for me to edit photos efficiently.

Here's what I've tried so far to fix the issue: Updating GPU drivers, rolling-back GPU drivers, turning off GPU use in Lightroom preferences, editing in a new catalog, installing cloud-based Lightroom (still crashed with same issue), rolling-back Lightroom Classic, changing to lower performance Arc GPU, and clearing Lightroom preferences.

Any help would be greatly appreciated! Below is all the info from Lightroom Classic.

Lightroom Classic version: 14.5.1 [ 202508231203-c2638d01 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Business Edition

Version: 11.0.26100

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 3.6GHz

SqLite Version: 3.36.0

CPU Utilisation: 2.0%

Power Source: Plugged In, 43%  (Charging)

Built-in memory: 32125.1 MB

Dedicated GPU memory used by Lightroom: 2627.1MB / 128.0MB (2052%)

Real memory available to Lightroom: 32125.1 MB

Real memory used by Lightroom: 4532.8 MB (14.1%)

Virtual memory used by Lightroom: 4919.7 MB

GDI objects count: 709

USER objects count: 2589

Process handles count: 2290

Memory cache size: 1745.7MB

Internal Camera Raw version: 17.5 [ 2318 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 397MB / 16062MB (2%)

Camera Raw real memory: 401MB / 32125MB (1%)

Cache1: 

Final1- RAM:196.0MB, VRAM:1541.0MB, IMG_6397.CR3

NT- RAM:196.0MB, VRAM:1541.0MB, Combined:1737.0MB

Cache2: 

m:1745.7MB, n:189.5MB

U-main: 76.0MB

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 1920 pixels

Displays: 1) 1920x1200

Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: Intel(R) Arc(TM) 140T GPU (16GB) (32.0.101.6881)

Init State: GPU for Export supported by default

User Preference: Auto

Enable HDR in Library: OFF

GPU for Preview Generation: Auto (S5_0)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\newia\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\newia\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1. AdobeStock

2. Flickr

Config.lua flags: 

Adapter #1: Vendor : 8086

Device : 7d51

Subsystem : 1fd31043

Revision : 3

Video Memory : 128

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - Speakers (Realtek(R) Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x26

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel(R) Arc(TM) Graphics

GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 32.0.101.6881

GL_STENCIL_BITS: 8

GL_VENDOR: Intel

GL_VERSION: 4.6.0 - Build 32.0.101.6881

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit 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[andrew.o.jones]

I have a very similar problem, except it doesn't crash on every picture. Some pictures work fine with AI masks, others crash in the same way repeatedly nomatter which AI mask I try to apply to them. I have a very similar configuration to yourself, interestingly I have exactly the same Intel Arc 140T gpu.

[waqqle]

Sucks that you're having a similar issue, but I'm glad to hear that it's not just a me problem..

[andrew.o.jones]

Okay, so after 3 hours on Adobe support this afternoon we've managed to stumble across a bit of a workaround:

Step 1 - In Edit - Preferences, make sure Use Graphics Processor is off and that lightroom is started with this setting (i.e. if it is set to anything else, then change it to this and re-start lightroom).

Step 2 - If you attempt to use an AI mask now, it will fail, but Lightroom will not crash.

Step 3 - Now, go back to preferences and set Use Graphics Processor to Automatic and the AI masks now work!

(Step 4) - When you finish editing, go back and set preferences to Use Graphics Processor = Off so that when you come back for your next session it is in the right place to go staight from Step 2 next time.

I've not tested this extensivley, or with any other settings changed, this was on a fresh install of Lightroom Classic with all other settings as defaults for the moment and a very small test catalog (5 pictures vs. my

~188000 in my main catalog). As alwasy, your milage might vary, but it would be interestign to see if you get the same behaviour. I intend to test a bit more extensivley now to see if this really is a reliable way forwards.

[waqqle]

Glad that this works for you, it unfortunately still caused a crash for me.

[AxelMatt]

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If it's help see here Troubleshoot GPU issues | Lightroom Classic (adobe.com) and check the different steps.

Check also if your system is up-to-date.  Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver.

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

[andrew.o.jones]

Disabling GPU usage does not seem to help, it still crashes in exactly the same way.

 Note I am on a fresh install of Lightroom and Windows from 4 days ago having recently moved to a new laptop, hence the vadt majority of my settings and drivers as up to date and largely default.

[waqqle]

Yes, I have tried all fixes here and unfortunately none of them fixed the issue.

[JohanElzenga]

Problems like these are almost always GPU based. You use "Intel(R) Arc(TM) 140T GPU (16GB) (32.0.101.6881)"

That GPU driver is apparently out of date. https://www.guru3d.com/download/intel-arc-graphics-driver-download-version-30-101-1325/

[andrew.o.jones]

The latest driver reported by Intel Driver & Support Assistant is Version: 32.0.101.7026 Release date: August 22, 2025 which I have installed an exhibits exactly the issue.