Lightroom does not Quit forever

[Roland_Rick]

I have a tiny Lr database with 606 NEF images (D500 and D850 mixed) plus 320 exported JPGs in it.

I click quit and since over 15 minutes, I am expecting Lr to quit. But nothing happens, except boiling the iMac 5K - I can meanwhile cook scrambled eggs with the surface temperature of the Mac, this looks like so:

Has anyone an idea how I could quit Lr without force quit?

I have a guess what could cause the problem: The Mac went to sleep while exporting some and of course, Lr does not use the macOS service "Prevent Sleep" (while exporting).

After waking up iMac, I am facing now this very ugly and inconvenient problem. A reliable piece of software handles such treats like assumed above better.

I really appreciate any help.

macOS: 10.13.6

Lr: 7.4

16 GB RAM, 4 GB vRAM, 500 GB free SSD, so no hardware issue

Best regards,

Roland

[Sahil.Chawla]

Hi Roland,

We're sorry to hear about this, as Lightroom is not quitting you can try closing other applications from the activity monitor and wait for a few minutes to see if Lightroom resumes. Otherwise you will have to force quit it.

Regards,
Sahil

[Roland_Rick]

Can I send you a log file for analysing the problem. This happens quite often since 7.3 or 7.4...

Regards,

Roland

[Sahil.Chawla]

Yes that would be helpful, I'll share it with our engineering team for review.

[Roland_Rick]

Which one and where will I find it?

[Mohit Goyal]

Moved to Lightroom Classic CC — The desktop-focused app

Regards,

Mohit

[Sahil.Chawla]

Please use this tool to collect the logs: Log Collector Tool