Lightroom does not sync with LR Mobile

[MattLR3]

Lightroom Desktop 5.5 [968504]

Mac OS 10.9 (3)

I started to work with LR 5.5 Desktop two weeks before. Because the LR Mobile sync was quite unstable, I decided to start over. I used the "delete all data" option in LR Desktop -> Settings and re-logged on with my Cloud account in the LR Mobile settings.

Since then Lightroom Desktop never ever started to sync with LR Mobile again. Sync is turned on and I am logged on, Internet connection is fine. But it does not matter which collection I mark for sync, it happens nothing.

I also tried to deinstall and reinstall Lightroom Desktop itself, but no success. LR Mobile sync is still not working.

Could you please help me?

Regards, Mathias

[greule]

You can open up the Lr perferences via the Edit menu. When you then select "Lightroom Mobile" panel the alt key should bring up the diagnostic button.

-

Guido

[elizabethk31427905]

I am also having this LR desktop to mobile app issue. All mobile devices sync with each other, just not with desktop. Have spent many hours with Chat Support to no avail.

[Polo_10]

Hi Guido,

My problem is now solved. The delete of caches folder was really the solution.

The synch with my desktop works fine now.

Thanks to Adobe team.

Christophe

Le 20 janv. 2016 à 13:08, greule <forums_noreply@adobe.com> a écrit :

Lightroom does not sync with LR Mobile

created by greule in Photoshop Lightroom - View the full discussion

You can open up the Lr perferences via the Edit menu. When you then select "Lightroom Mobile" panel the alt key should bring up the diagnostic button.

-

Guido

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[andrewh31940264]

Hi,

I have a similar issue - have tried reinstalling the app on both iPhones I have linked to the account, and they are now showing fine.

Desktop is still showing 'syncing 1 photo'

I've tried deleting the cache.lrdata file, and problem remains

Andy

[greule]

Andrew, I've just send you a private message. - Guido

[barnao]

any possibility of looking into the same for my account .. have followed all steps (sent you private email with dropbox etc) and have "deleted all data" and still have NO sync. I can add collections through web/mobile but NOT FROM desktop as it used to work .... all sync'd photos (in LR desktop)=0 ... despite many collections showing box checked for sync and service for syncing being on.  Have signed out many times etc...

[LMass]

I am trying to sync to Lightroom.Adobe.com.  It synced in May, but stopped now.  All the settings indicate it should work.

[Ignacio B.]

Hi Lynn,

which version of LrD are you using exactly (Help/About)?

Also please let us know which OS version you are using?

What do you see when you look at the Preferences for Lightroom mobile?

Does it help to logout and login again from Lr Desktop (Help/Sign out).

thanks,

Ignacio

[LMass]

Using LR CC, just updated this AM, Mac OS Yosemite latest update.

[Ignacio B.]

OK, have you ever done a delete all data in from the Lightroom mobile Preferences in LrD?

If you click on the identity plate - is it possible for you to see if you need to press Start?

Thanks,

Ignacio

[LMass]

Yes, I did DELETE ALL DATA.  Sorry, what and where is the identity plate?

[Ignacio B.]

on the upper left side - you can click on the Lr icon on the upper left and it will open.

thanks,

Ignacio

[LMass]

  Yes, I did that and this is what I got.

[LMass]

I got it.  Checked online and was clicking on the wrong LR icon.  I needed to click on the one in LR, not the LR on the lightroom.adobe.com site.  So I am back in business.  Thanks for attempting to help.

[bonanza3]

II'm having the same problem using a Windows 7 64 bit pc

[greule]

Hi bonanza3. What kind of sync status is Lightroom Desktop showing? Are there any pending photos listed as to be synced?

Could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Thanks,

Guido

[bonanza3]

It works! Thanks so much!

[momtuck]

I'm having the same problem as the rest of the group, my lightroom mobile shows the collection but with zero photos

[greule]

Hi momtuck, when I look at the back-end I see lots of missing renditions of  your uploaded photos.

Is Lightroom Desktop still showing sync process?

Could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Thanks,

Guido

[cbhelton]

I have the Samsung 9 plus and can't get my lightroom desktop to sync with my lightroom mobile...is there a way to fix this?  I'm very new into photography and still learning how all of this works.  Thanks in advance for all suggestions and problem solving!

[raisazwart]

Hi, I am having the same problems, could you fix it?

[greule]

Hi raisazwart,

are you not able to get the syc running at all. When you drag some photos to a collection and enable the sync with the little checkbox beside....Do you see any Lightroom processing by doing this?

If not, could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

-

Thanks

Guido

[momtuck]

you said to private message you but I’m not sure how to do that.

[momtuck]

did you get the html log?

Begin forwarded message:

From: Karen Tucker <duaneandkaren@yousq.net>

Subject: Re: Lightroom does not sync with LR Mobile

Date: August 27, 2014 at 1:45:43 PM CDT

To: jive-1602264748-1pr81-2-3z1o6@adobe-v7.hosted.jivesoftware.com

you said to private message you but I’m not sure how to do that.

>

[greule]

Thanks. I have the log now. Deleted it from this thread.- Guido