Lightroom freezing when import

[Mark 62]

Having a problem for three weeks.  Lightroom cc 2015:8.  Windows 10, Dual Quad-core Xeon, 64GB ram, NVidia Quadro.  Same problem across 4 catalogs.  Have uninstalled and reinstalled with preferences cleared.  Only change made was switching to 1:1 preview in import menu.  Has not worked since.  Has anybody found a way to clear this issue?  Not been able to add files since.

[AxelMatt]

Do you have try to deactivate the GPU support?

Edit->Preferences->Performance, uncheck Use Graphics Processor

Axel

[Mark 62]

Hi Matt

thanks, but still frozen.  It was checked but unchecking, rebooting and reinstallation has not made a difference, still freezing when I try to import, even on a fresh catalogue.

Thanks

Mark

[Akash Sharma · Accepted solution]

Hi Mark,

Please try removing all connected external devices(like Phone, Tablet or an external drive) and try importing.

Let us know if that helps.

Regards,

Akash

[Mark 62]

Thank you Akash.  When I removed my USB 3.0 card reader, the import dialogue worked.

[Akash Sharma]

Glad to know it helped.

Regards,

Akash