lightroom import from iphone 6 no longer

[JABetzler]

I have the latest version of Lightroom CC and when I got my iPhone 6 in March the importing of photos and videos has been seamless. I do all the imports manually and other than waiting for my computer to recognize my phone it worked well until May 18, 2015.

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I have Windows 7 64-bit

I do not have any major changes to my set-up since the import for the phone was working. Importing from a card reader and memory card from a camera still works just fine. I have worked to get my photos from my phone using some workarounds into LR; but this is not acceptable for the long run.

my iPhone is running iOS 8.3 and I have rebooted it several times since these issues

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Procedure that I used in the past:

I plug my phone into the USB cable attached to my computer, approve the 'trust' box that pops up on my iPhone 6. Then wait for the phone folder icon to appear in the explorer window.

Then I select the import button and select the phone to import from - after awhile I get a window that indicates that photoshop lightroom has stopped responding.

Any reference to a current thread that addresses this problem would be appreciated -

Thanks,

Joseph

[William Ames]

Not sure if this is helpful, but I found this page in an effort to solve the same issue on my Mac...

The solution is SO SIMPLE it makes me wonder.

Unlock your iPhone.

Yep. I tried Image Capture, and it asked me to unlock the phone before importing, and that made me think that was the issue in Lightroom, and it was. Unlock your phone before trying to import. See how that works.

[EPICDirector]

Regarding William Ames and Larsenjm suggestion to "unlock phone"...
I believe it is already unlocked if I can see my photos on the iPhone6+, correct? Unless I am missing what you are referring to an "unlocked phone". You are not talking carrier here, you are talking about unlocking with the 6 character password, correct?
See my [previously described] step two:
"2. Power up and access iPhone 6+ images on the phone; Connect with Lightning/USB3.0 to USB 3.0 port on computer."
The thing is, I'm trying to access a thousand or so photos out of the 10s of thousands on the phone. Will the phone power down before it has a chance to complete the download?

Also thank you Zoomlady for your suggestion:

"anyone reading this - to avoid getting a lot of empty thumbnails in the import dialog you need to temporarily turn off the wireless on your phone. This may have already been fixed but I thought worth mentioning...

That helps a lot. Does anyone know why this problem happens? I don't have Wi-Fi on my WIN 10 workstation. I wouldn't even think of checking WiFi as a source of this problem. Thanks Zoomlady.

Also, So many videos come over as empty or 3 second videos. Is that the useless "moving still" photo that Apple has added to the iPhone 6? If I want videos I'll shoot videos. If I shoot stills I intend to have stills. I suspect this might be causing a unsurmountable challenge to the people at Adobe.

[neech2000]

I had this problem and when i unlocked my iphone 6s, LR found the images. You might try that. when I first had the issue, the iphone was locked. When I went to Image Capture, it said, unlock.. so I did.. and then checked LR again and all my images showed up...

[BBrandyx]

How I fixed it: just unlocked my iPhone and pictures and videos have been displayed again!!

[EPICDirector]

Solved it!
In my case, (WIN10, LR CC (2015.7) 6.7, Apple iPhone 6+) unlocking the phone did nothing. I could unlock the phone>Photos and all photos, videos (.mov files) and "Live Photos" could be viewed. But the minute I would connect the USB cord from iPhone to USB 3.0 of the computer and started the Import, it would import empty folders.

I tried both Lightroom and Bridge imports. Bridge seemed to get more images imported than LR before "emptying"  which got me thinking about TVCrider and PaulWieczorek's suggestions. Especially since I could only get about 1 minute of imports.

Turns out:

There is an autolock in the Display settings that in my phone was defaulted to Autolock after 1 min. Changing this to "NEVER" in the following iPhone 6+  by:

Settings>Display and Brightness>Autolock and selecting "NEVER" instead of the default "1Min" did it. Bridge CC (2017) can now download all 31,000 image files.tvcrider​

Why would Apple hide an Autolock not under "security" but under "Display and Brightness".  Really? Brightness? Anyways, problem solved.

[PaulE911]

Make sure you are unlocking your phone before, and it is still unlocked while connecting it with the Lightning cable to your computer.  That worked for me!