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Lightroom import hangs, cant import photos. When it does work imports duplciates.

Participant ,
Mar 17, 2019 Mar 17, 2019

I have had this problem on and off for  some months.  Sometimes, it refuses to import photos from the SD card of my Sony A6000.  I also tried copying the files onto HD before importing.  I thought I had fixed the issue by switching off "build smart previews", which solved the issue for a while.  I have been using LR since the very first version, and the first thing I do is disable graphic card acceleration as this is guaranteed to cause hangs using standard consumer cards like the GTX1060 as well as workstation CAD certified cards.  Currently I am using macbook pro 512GB 2017 model, and am importing to the local SSD (100GB free).  The files are Sony raw files.

I also have the problem that frequently it re-imports photos it has already imported.  So I have lots of duplicates of photoshoots.  Looking at the files it has imported into different import dirs, they are identical in name, size and date.

It is incredibly frustrating to not be able to import photos.

Lightroom Classic version: 8.1 [ 1200465 ]

License: Creative Cloud

Language setting: en-GB

Operating system: Mac OS 10

Version: 10.13.6 [17G65]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.9 GHz

Built-in memory: 16,384.0 MB

Real memory available to Lightroom: 16,384.0 MB

Real memory used by Lightroom: 2,148.4 MB (13.1%)

Virtual memory used by Lightroom: 3,901.2 MB

Memory cache size: 0.3MB

Internal Camera Raw version: 11.1 [ 112 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1304MB / 8191MB (15%)

Camera Raw real memory: 1304MB / 16384MB (7%)

Displays: 1) 2560x1600, 2) 2560x1600

Graphics Processor Info:

Metal: AMD Radeon Pro 560

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Community Expert ,
Mar 17, 2019 Mar 17, 2019

You don't use the latest version of Lightroom. It's version 8.2 at the moment.

Please install the actual version and try again.

You can also try to reset the preferences of Lightroom -> https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 8 - PureRAW 5 - Topaz PhotoAI 4
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LEGEND ,
Mar 17, 2019 Mar 17, 2019
LATEST

Defiantly reset the preferences file.

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