Lightroom Mobile Mac - Desktop Sign In Not Working

[aweissil]

I use Lightroom CC 2015 for Mac and Lightroom Mobile for my iPhone and iPad. It worked great for more than a year. However, in the last week or two, I have not been able to log into Lightroom mobile on my Mac. The sign in feature/window won’t even appear.

On my Mac, I have confirmed that I have all the latest cloud updates. I even uninstalled and reinstalled Lightroom. All to no avail.

Any ideas for how I can re-establish the connection for Lightroom mobile on my Mac?

Thank you.

[sachin_b]

I agree. I feel so frustrated having bought a subscription, only to find it doesn't work the way it should. Frustrated!

[suiciderabbit]

Hello,

I have the same problem.

Tried all I could find so far. As well everything suggested in this thread, including renaming caps folder.

Lightroom was just reinstalled, but the problem is still there. No pop-up window for logging into LR mobile appears.

Why can't things just work?

Greets Frank

btw: I'm running LR-Version:

[Chris Saul]

I too cannot log in to Lightroom Mobile.  When I click on "Get started with Lightroom Mobile", I get a dialog box. I enter my email address and then I get pulsing dots next to the email address but nothing happens. I can't enter a password. Creative Cloud app is signed in.

LR version:

Lightroom version: CC 2015.10.1 [ 1117303 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.13 [0]

Application architecture: x64

Logical processor count: 8

Processor speed: 3.4 GHz

Built-in memory: 24,576.0 MB

Real memory available to Lightroom: 24,576.0 MB

Real memory used by Lightroom: 679.1 MB (2.7%)

Virtual memory used by Lightroom: 3,737.9 MB

Memory cache size: 42.8MB / 5,888.0MB (0.7%)

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX

Camera Raw virtual memory: 13MB / 12287MB (0%)

Displays: 1) 2560x1440

[zeitrapha]

This is not the latest version. Don't rely on the auto update mechanism through the Creative Cloud Control Center, but manually update from the Installer: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.htm

[Chris Saul]

I'm using Creative Cloud.  That page is not for Creative Cloud but is for previous releases.

[zeitrapha]

This is not the latest version. Make sure you manually downloaded the latest version from the link I provided earlier. Current version is: CC 2015.12 [ 1125239 ]