Lightroom Restore Purchase Error

[hollisterfit]

Hi,

I have an automatic renewal for my Lightroom account and all of a sudden I can't access my account. For some reason Lightroom logged me out of my account for no reason, and when I try to restore my purchase on my Mac using the only Adobe ID I've ever had, it says that my purchase has already been made under a different Adobe ID.

I have the email reciept from 3 days ago and the charge from my bank showing that my monthly subscription has been paid on the account that I am restoring the purchase with. I've seen this posted a couple times but there hasn't been an outright solution. Please help because I need to use this service for my business.

[dj_paige]

This forum is made up almost entirely of Lightroom users. We cannot help you with subscription or payment issues. Contact Adobe directly.

[GoldingD]

Did you install and use the Adobe Creative Cloud Desktop App?

https://www.adobe.com/creativecloud/desktop-app.html

And if so, are you signed in thru it?

Do not login to Lightroom Classic (currently v9.2.1)

Signing in via the Adobe Creative Cloud Desktop App, activates the programs installed on your computer. Signing out deactivates them, do not sign out (normally)

P.S. An occasonal fix if you are having authentication issues, is to intentonaly sign out then sign in.