Lightroom seemingly stuck syncing 1 photo with Lightroom mobile

[markf94377769]

On my desktop Lightroom CC app, there is a message sating that Lightroom is Syncing 1 Photo.  The problem is that it has been displaying that message for weeks.  Stopping/Restarting the app makes no difference and when I look at that Lightroom Mobile and Creative Cloud apps on my iPhone they do not think that there are any photos left to be synced.  Any advice on how to clear this error?

[Smeal22]

I am having a similar issue - the photo that is stuck is not "findable" in my desktop catalog or on my mobile device.  The only location I can find it is on the LR website where the link in the Asset Path takes me when I click on it. The file is empty by the way.

How do I delete it the file on the LR website?

[chriss76953203]

I have wasted over 15 hours on this Lightroom bug and still can't solve the problem.  It is very frustrating that resolution only appears to be via Private Message and hence of no help to users experiencing similar problems.  After extensive diagnostics I still can't find the file causing the problem.  Lightroom still shows Syncing 1 photo in blue text on the main page, but there is no activity listed on the Lightroom Mobile preferences page.  Has anybody had this version of the syncing bug and been able to resolve it successfully?  Thanks.

[greule]

When you open up the Lightroom Preferences->Lightroom Mobile panel...is there an entry listed under the pending sync activity window? - Guido

[the-ninth]

Hi,

I would also need some help with this issue. My LR CC Classic is also stuck syncing with the message "Syncing 1 photo".

I already had a session with somebody from Adobe support, but they could not solve it.

The Sync Activity in Preferences is empty (0 Uploading, 0 Downloading, 0 Pending).

Library, Find All Missing Photos does not show any missing photos.

There are no synced photos with an unknown or unset type, they are all JPG, PSD, RAW or TIFF, and for all of these types there are much more than 1 photo.

In LR Mobile on the iPad, the status shows "All synced and backed up".

I triggered the Rebuild Sync Data process, but the issue still persists.

Any advise/help is appreciated!

Regards, Robert

[the-ninth]

Got this resolved with the help of Adobe Support.

The steps that helped were:

• Create a new Windows user account
• Launch LR there with the affected catalogue
• LR did some kind of resync
• After that the issue was also gone when I opened the catalogue with my normal Windows user account

[Montello]

How is this question set as answered? The selected reply is not near a solution. What is Adobe's criteria to set a query answered?
This IMPO this synchronization feature is being push to hard by Adobe to make it work. Gulp users, if you feel sick ... gulp a little bit more.

[the-ninth]

Montello​: I think the person who asked the initial question sets it to answered, not Adobe. 😉

[Montello]

robertw37331491​ are you saying that Adobe staff as yourself are not allowed to moderate content "answers"? Do you really think the answer selected would help the Adobe community to find a solution to this issue?

If you refer to the community guide Q&A Forum Feature, the answers can be moderated.

"Deny Answers

If checked, trusted member moderators will be allowed to deny posted answers and prevent the answer from appearing on the public Q&A forum.  Default is unchecked."

[the-ninth]

@Montello

I am neither a part of Adobe nor the owner of this question.

I think this error message can have different root causes. The marked answer seems to have solved the problem for the person who posted it initially, but that does not mean it solves it for everyone who sees this error message.

[denisee13030095]

This thread seems to have passed through the years - was it ever resolved?? I'm using Mac on all devices - the sync is stuck on CLASSIC, I've got the same screen shot as the user above - 'sync pending'. Can you tell me why Adobe during these years Adobe hasn't resolved this issue by maybe sticking in a button we press! or is that too easy on the users? I am getting sick and tired of Adobe issues (and I've loved Adobe) I've got your suite of goodies everywhere and I take the time to learn them and use them in my work!!! But once again another issue comes to stop the so-called easy flow of work between the apps we are supposed to do be able to do. These apps are supposed to help us not hinder us. I'm sick of Google searches, FAQ files, YouTube videos trying to find stuff out - fix it! I've got work to do, even more now Adobe has decided to stop work on MUSE, nice one - thanks! I want a button!!

I'm usually a really sweet person with patience, Adobe has tested it, not just in this app.

[ktomlinson74]

I have the same problem but for me, it's 205 photos!

[camera_man]

I have the same desktop message "syncing 1 photo" (which one?? can't identify it) after replacing my S5 Neo for a new S10e (and installing again Lightroom mobile in this one)... but syncing is not stuck, it keeps adding new photos to "All Synced Photographs" collection.