Lightroom shows 0 photos but there are photos

[RobertsAboltins]

Hello!
So, I had an issue where all my folders randomly in Lightroom had parent folders showing (https://helpx.adobe.com/lightroom-classic/kb/volumes-drives-display-folders-lightoom.html)
This was the fix, but after it it shows me that I have 0 photos in my folders, even tho you can see clearly that there are pictures ther.
Ive tryed locating folder and other optons that are there, got any suggestions?

[John R Ellis]

Lightroom caches the folder counts in the file "<catalog> Helper.lrdata", and LR can sometimes corrupt the file. Try deleting it:

1. Do Catalog Settings > General > Show, to open Finder / File Explorer on your catalog folder.

2. Exit LR.

3. Delete "<catalog> Helper.lrdata".

4. Restart LR -- it will rebuild the file. 

[Laurent Mayeux]

I have the same pb and already done this but unfortunately nothing has changed.

[John R Ellis]

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@Laurent Mayeux, please post a full-resolution screenshot (not a phone pic) of the entire LR window showing the problem.

[Jill_C]

Are your images in sub-folders below those high level folders you show in the screen print? On the top menu, Select Library, Show Photos in Subfolders to see the number of images in all folders.

[Laurent Mayeux]

Hi Jill , Thanks but The option menu "Show photos in subfolders" is already selected.

Pb isn't still fixed. For exemple on these 2 screen shots, as you can see, selected picture as one star rated but it does not appear on the thunbail. 

And when I do an import, files can't be seen during the import...

Is there a way to manage this bug directly by Adobe ?

[Jill_C]

You can open a secure chat session using the chat icon or "contact us" link on this page:

https://helpx.adobe.com/support/support-new/support-apps.html#phsp

[Laurent Mayeux]

Yes, thanks Jill. That's what I did and they adviced me to create a new catalog. That's the easiest way to fix this bug. And I did it and it seems fine.

[Jill_C]

Glad to hear there was such a relatively easy solution !