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Lightroom shows 0 photos but there are photos

New Here ,
Nov 28, 2022 Nov 28, 2022

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Hello!
So, I had an issue where all my folders randomly in Lightroom had parent folders showing (https://helpx.adobe.com/lightroom-classic/kb/volumes-drives-display-folders-lightoom.html)
This was the fix, but after it it shows me that I have 0 photos in my folders, even tho you can see clearly that there are pictures ther.
Ive tryed locating folder and other optons that are there, got any suggestions?

RobertsAboltins_0-1669660317456.png

 

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LEGEND ,
Nov 28, 2022 Nov 28, 2022

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Lightroom caches the folder counts in the file "<catalog> Helper.lrdata", and LR can sometimes corrupt the file. Try deleting it:

 

1. Do Catalog Settings > General > Show, to open Finder / File Explorer on your catalog folder.

 

2. Exit LR.

 

3. Delete "<catalog> Helper.lrdata".

 

4. Restart LR -- it will rebuild the file. 

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Explorer ,
Jan 31, 2024 Jan 31, 2024

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I have the same pb and already done this but unfortunately nothing has changed.

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LEGEND ,
Jan 31, 2024 Jan 31, 2024

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[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

@Laurent Mayeux, please post a full-resolution screenshot (not a phone pic) of the entire LR window showing the problem.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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Are your images in sub-folders below those high level folders you show in the screen print? On the top menu, Select Library, Show Photos in Subfolders to see the number of images in all folders.

Jill C., Forum Volunteer

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Explorer ,
Feb 05, 2024 Feb 05, 2024

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Hi Jill , Thanks but The option menu "Show photos in subfolders" is already selected.

 

Pb isn't still fixed. For exemple on these 2 screen shots, as you can see, selected picture as one star rated but it does not appear on the thunbail. 

And when I do an import, files can't be seen during the import...

 

Is there a way to manage this bug directly by Adobe ?

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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You can open a secure chat session using the chat icon or "contact us" link on this page:

https://helpx.adobe.com/support/support-new/support-apps.html#phsp

Jill C., Forum Volunteer

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Explorer ,
Feb 05, 2024 Feb 05, 2024

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Yes, thanks Jill. That's what I did and they adviced me to create a new catalog. That's the easiest way to fix this bug. And I did it and it seems fine.

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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Glad to hear there was such a relatively easy solution !

Jill C., Forum Volunteer

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