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LR classic 13.1 crashes during execution of working tasks

Contributor ,
Jan 19, 2024 Jan 19, 2024

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Since I updated LR classic to v13.1 the program crashes very often without leaving an error message or else. It happens merely after a short pause during which a certain action (skip picture, edit picture .. anything thats needs LR to react on my actions on the screen. 

When restarting LR goes back to the point where you started before the crash. Clearly no saving has happened during the session that crashed. It is very annoying as it happens at least 3 times an hour when just scrolling, looking and doing almost nothing. Next to that deleting a picture may result in a blanc icon that cannot be entered. This blanc is removed after closing and restarting LR.

I tried to go back to an old version but since the version of the library has been upgraded with 13.1 this gives problems reading the library. 

So I upgraded again to 13.1 which, in contrast with the error messages stating it was not possible, happened anyway. Also the crashes started again after reinstalling v13.1.

My feeling is that there is a execution/writing conflict somewhere in V13.1 causing this. Please repair!!

 

See also https://community.adobe.com/t5/lightroom-classic-bugs/p-13-0-1-at-launch-lrc-quit-unexpectedly-mac/i...

 

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correct answers 1 Correct answer

Contributor , Feb 19, 2024 Feb 19, 2024

The problem is solved.  LR crashed whilst the latest version of Camera Raw did/does not accept the NVIDEA driver GTX 970M as GPU. Although the error was shown in PS only, LR worked slow and crashed from time to time, and PS did not. 

Adobe support was eventually able to fix the problem after I got an error telling me Camera Raw  was not able to accelerate the GPU.

 

 

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Community Expert ,
Jan 19, 2024 Jan 19, 2024

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Please go to Help > System Info, click the Copy button, and paste in a new reply here.

Then delete everything below Installed Plugins, which will make your post easier to read, and will avoid unnecessary scrolling.

The info shown in the screenshot below is usually all we need.

 

image.png

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Contributor ,
Jan 20, 2024 Jan 20, 2024

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Thanks. This is the content of systeminfo:
 
Lightroom Classic-versie: 13.1 [ 202312111226-41a494e8 ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 10 - Home Premium Edition
Versie: 10.0.19045
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 8
Processorsnelheid: 2,5GHz
SQLite-versie: 3.36.0
CPU-gebruik: 12,0%
Ingebouwd geheugen: 32630,8 MB
Het toegewezen GPU-geheugen dat door Lightroom wordt gebruikt: 457,2MB / 3024,3MB (15%)
Beschikbaar fysiek geheugen voor Lightroom: 32630,8 MB
Fysiek geheugen gebruikt door Lightroom: 1670,7 MB (5,1%)
Virtueel geheugen gebruikt door Lightroom: 2232,1 MB
Aantal GDI-objecten: 796
Aantal gebruikersobjecten: 2723
Aantal proceshandelingen: 5598
Cachegeheugengrootte: 39,4MB
Interne Camera Raw-versie: 16.1 [ 1728 ]
Maximumaantal door Camera Raw gebruikte threads: 5
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 300MB / 16315MB (1%)
Fysiek geheugen Camera Raw: -100MB / 32630MB (0%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Standaardgrootte voorvertoning: 2880 pixels
Schermen: 1) 1920x1080
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee
 
GPU-info: 
DirectX: NVIDIA GeForce GTX 970M (31.0.15.4633)
Beginstatus: GPU voor beeldverwerking wordt standaard ondersteund
Gebruikersvoorkeur: Automatisch
 
Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliotheekpad: C:\Users\loded\OneDrive\Pictures\Lightroom\Backups\2022-04-11 2320\Lightroom Catalog-2-v13.lrcat
Map Instellingen: C:\Users\loded\AppData\Roaming\Adobe\Lightroom
 
Geïnstalleerde plug-ins: 
1) AdobeStock
2) Any Filter
3) Flickr
4) jb ListView
5) jb Search Replace Transfer
6) jf Geocoding Support
7) LensTagger Exif Tool
8) LR/Transporter
9) Show Focus Points
10) Tetheringplug-in voor Nikon
 
Config.lua-vlaggen: None
 
Adapter 1: Leverancier : 10de
Apparaat : 13d8
Subsysteem : 7081028
Revisie : a1
Videogeheugen : 3024
Adapter 2: Leverancier : 8086
Apparaat : 191b
Subsysteem : 7081028
Revisie : 6
Videogeheugen : 80
Adapter 3: Leverancier : 1414
Apparaat : 8c
Subsysteem : 0
Revisie : 0
Videogeheugen : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Luidsprekers (Sound Blaster Recon3Di)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 970M/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 546.33
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control 
 

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LEGEND ,
Jan 19, 2024 Jan 19, 2024

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Looking back at the link you posted, (and yes I remember recommending that you post your own, as I see you have). In that Adobe log (At least I think that is an Adobe log), I notice this line:

 

Error occurred in install product workflow with error code 130 error message

 

Using Google,  I have noticed the following link shows up:

 

https://helpx.adobe.com/creative-cloud/kb/install-rolls-back-error-130.html

 

Not your exact situation, but the error message is mentioned.

 

It looks like your copy of LrC did not get installed properly. And simply bring up the Adobe Creative Cloud Desktop App (a.k.a Creative Cloud Desktop) to remove then followup with an install of LrC is insufficient, and the use of the Adobe Creative Cloud Cleaner Tool is needed. The later is a more complete and/or  inclusive software removal tool.

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Looking back at that Adobe log also indicates Registry issues. Those could be part of the bad LrC install (if that was the case), and perhaps (knock on wood, cross fingers, and properly bribe your house gremlins) they will be fixed via the Cleaner Tool process.

 

Not at all sure if you need or should remove the other Adobe apps while your are at it should you take this approach.

 

You might also want to consider that your copy of the Adobe Creative Cloud Desktop App is suspect. I am not sure if the Adobe Creative Cloud Cleaner Toll will deal with that. I think not, and a separate use of the Adobe tool to remove that app may be called for.

 

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

In addition, as you may already suspect a registry issue. If you have a registry maintenance tool (registry cleaner??) , you may want to run that post Cleaner Tool, and post Creative Cloud Desktop removal app, And defiantly before downloading a fresh new copy of the Adobe Creative Cloud Desktop App, and before using the Adobe Creative Cloud Desktop App to install LrC, etc.

 

https://www.lifewire.com/free-registry-cleaners-2626176

 

 

Not an Adobe employee, not an Adobe Tech

 

YOu might want to here from other members on this.

 

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Contributor ,
Jan 20, 2024 Jan 20, 2024

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I removed LR classic fully and cleaned with ccleaner after restarting the PC. Then reinstalled LR classic. First crash occurred again after 10 minutes... It must be a software problem! 

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LEGEND ,
Jan 20, 2024 Jan 20, 2024

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quote

I removed LR classic fully and cleaned with ccleaner after restarting the PC. Then reinstalled LR classic. First crash occurred again after 10 minutes... It must be a software problem! 


By @louisd79464044

 

How did you remove? Please be specific, state all your steps

 

Do you get a crash report?

 

In Windows Event Viewer, Do you have an event that corresponds with the crash?

 

Did CCleaner find registry errors?

 

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Contributor ,
Jan 23, 2024 Jan 23, 2024

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In the event viewer I see the following error reoccurring:

 

Tijdelijke opslag van metagegevens is mislukt, resultaat=0x80072EFE voor container {CEC06439-C15A-56FF-83CD-A96E71863136}

 

Like I noticed it feels like a storage problem during work execution of LR.

 

Does this help?

 

Thanks,

 

Louis

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Contributor ,
Feb 19, 2024 Feb 19, 2024

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LATEST

The problem is solved.  LR crashed whilst the latest version of Camera Raw did/does not accept the NVIDEA driver GTX 970M as GPU. Although the error was shown in PS only, LR worked slow and crashed from time to time, and PS did not. 

Adobe support was eventually able to fix the problem after I got an error telling me Camera Raw  was not able to accelerate the GPU.

 

 

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