LR Classic freezing

[Catherine33344611e9dg]

ever since I downloaded the new version, LR crashes freezes.  Any way to fix this? Running on current windows.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[dj_paige]

Freezing doing what actions in Lightroom Classic? Does the computer need to be re-started?

Please provide your system information. Go to Help->System Info and copy and paste the top 50 lines or so, down to the GPU information. We don't need anything after that.

[Catherine33344611e9dg]

Hello,
it seems to freeze as soon as I click on a photo.


Lightroom Classic version: 13.0.1 [ 202310121438-d2af310c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 1.8GHz
SqLite Version: 3.36.0
CPU Utilisation: 7.0%
Built-in memory: 8026.1 MB
Dedicated GPU memory used by Lightroom: 349.6MB / 128.0MB (273%)
Real memory available to Lightroom: 8026.1 MB
Real memory used by Lightroom: 812.1 MB (10.1%)
Virtual memory used by Lightroom: 1350.2 MB
GDI objects count: 733
USER objects count: 2870
Process handles count: 1821
Memory cache size: 8.2MB
Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 271MB / 4013MB (6%)
Camera Raw real memory: 273MB / 8026MB (3%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes,
External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info:
DirectX: Intel(R) UHD Graphics 620 (25.20.100.6446)
Init State: GPU for Display supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\Lightroom\Lightroom 2023 and on_EasyStore\Lightroom 2023
and on_EasyStore-v13.lrcat
Settings Folder: C:\Users\catma\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
4) Topaz Photo AI

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 5917
Subsystem : 8483103c
Revision : 7
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName:
$$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default -
Speaker/Headphone (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio
hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x83
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) UHD Graphics 620
GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 25.20.100.6446
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.5.0 - Build 25.20.100.6446
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate
GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index
GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility
GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance
GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage
GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture
GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility
GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader
GL_ARB_conditional_render_inverted GL_ARB_conservative_depth
GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance
GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp
GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access
GL_ARB_draw_buffers GL_ARB_draw_buffers_blend
GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced
GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location
GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions
GL_ARB_fragment_layer_viewport GL_ARB_fragment_program
GL_ARB_fragment_program_shadow GL_ARB_fragment_shader
GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments
GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4
GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5
GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex
GL_ARB_indirect_parameters GL_ARB_instanced_arrays
GL_ARB_internalformat_query GL_ARB_internalformat_query2
GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment
GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect
GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query
GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters
GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage
GL_ARB_program_interface_query GL_ARB_provoking_vertex
GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior
GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading
GL_ARB_sampler_objects GL_ARB_seamless_cube_map
GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects
GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters
GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters
GL_ARB_shader_group_vote GL_ARB_shader_image_load_store
GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision
GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object
GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples
GL_ARB_shading_language_100 GL_ARB_shading_language_420pack
GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_stencil_texturing
GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier
GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object
GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range
GL_ARB_texture_compression GL_ARB_texture_compression_bptc
GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map
GL_ARB_texture_cube_map_array GL_ARB_texture_env_add
GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar
GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather
GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat
GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two
GL_ARB_texture_query_levels GL_ARB_texture_query_lod
GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui
GL_ARB_texture_stencil8 GL_ARB_texture_storage
GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle
GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2
GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced
GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object
GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object
GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding
GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader
GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev
GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr
GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate
GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract
GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array
GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements
GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample
GL_EXT_framebuffer_object GL_EXT_geometry_shader4
GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays
GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels
GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color
GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch
GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side
GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array
GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp
GL_EXT_texture_env_add GL_EXT_texture_env_combine
GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer
GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB
GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent
GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle
GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat
GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering
GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture
GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query
GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
GL_KHR_context_flush_control GL_KHR_debug
GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_ldr
GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart
GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp
GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint
WGL_EXT_swap_control

[Catherine33344611e9dg]

Hello,
any update on when this issue will be fixed? I'm in the middle of fall
sessions, starting holiday sessions and need lightroom to be working as it
is what I am paying for.

Thank you,
Cat Markel

[dj_paige]

There are a couple of things you can try

• Update the GPU driver to the latest version (if your computer does not have the latest version installed)
• Turn off the use of the graphics processor (Preferences->Performance->Use Graphics Processore)
• Reset the preference file

[Catherine33344611e9dg]

Hello,
thank you for the suggestions. Unfortunately, they did not work. I feel the
problem came from the update. Is there a patch being worked on? Anything
else I can do? I am literally in the middle of editing a client's session
and cannot do anything.

Cat

[dj_paige]

You can try rolling back your LrC to version 13.0. 

https://helpx.adobe.com/download-install/using/install-previous-version.html

[Catherine33344611e9dg]

THANK YOU!!!! It totally worked!