LR6 install on new computer? [Unable to locate serial number]

[tm255]

I had LR4 on a computer running Mac OS 10.12.4.

I purchased from Adobe online the upgrade to LR6 (Note: this is the standalone software, NOT creative cloud).

I installed this upgrade ton LR6.  During the upgrade process I had to type in the serial number for LR4.

Now, I am migrating to a new computer running Mac OS 10.12.4.

How do I install the LR6 on this new computer?  LR6 has been migrated to the new computer, but when I opened it I was asked for the serial number.  I was not provided a serial number for the LR6 upgrade that I purchased, so I tried the serial number on the box that LR4 came in.  I got a message that the serial number is not valid.

What do I do now?

[Brad_Polt-Jones]

You will need to contact Adobe licensing directly to resolve this issue.

[John Waller]

I was not provided a serial number for the LR6 upgrade

I'm sure you think that's the case but I am certain that a version 6 upgrade serial number would have been emailed to you. It's standard practice for all perpetually licenced software sold via download. Perhaps it went to a wrong email address?

Have you tried signing it to your Adobe as account on their website to retrieve your version 6 serial number?

Find your serial number

[tm255 · Accepted solution]

Thanks for the comments.

I expected to get the new serial # via email, and was surprised when I did not.

I ended up re-visiting my profile page and with several clicks in the correct places found the record of the download of the LR6 upgrade and along with it the LR6 serial number.  My initial looks here had failed to turn up the serial #.

At any rate, now I am good to go!