LrC crashes when I navigate to video

Report · Oct 08, 2025

When in library mode and in single photo view, as soon as I navigate to a video LrC crashes. I sent in at least one crash report.

I've seen this noted about earlier versions and claims to have been fixed / not reproducible but I still have this problem making LrC virtually unusable for me. I have not used LrC for about 18 months (though continued with my subscription) so I don't know when the problem appeared. I first encountered this on 14.5.1. I then downgraded to 14.1.1 and encoutered the same.

I've tried purging the video cache and also disabling the Preview GPU feature.

Can I still downgrade to a 13.x version given that my catalog and I guess database have gone through the upgrade process to 14.5.1?
MacOS 15.6.1

Model Name: MacBook Pro

Model Identifier: MacBookPro15,2

Processor Name: Quad-Core Intel Core i7

Photos and catalog are on external SSD over USB3

Lightroom Classic version: 14.5.1 [ 202508231203-c2638d01 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 15
Version: 15.6.1 [24G90]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.8GHz
SqLite Version: 3.36.0
Power Source: Plugged In, 100%
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 155.9MB / 1,536.0MB (10%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,194.5 MB (7.2%)
Virtual memory used by Lightroom: 45,332.9 MB
Memory cache size: 26.3MB
Internal Camera Raw version: 17.5 [ 2318 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 8191MB (0%)
Camera Raw real memory: 2MB / 16384MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:26.3MB, n:0.0MB

U-main: 107.0MB

Standard Preview Size: 2880 pixels
Displays: 1) 2880x1800

Graphics Processor Info:
Metal: Intel(R) Iris(TM) Plus Graphics 655
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
Enable HDR in Library: OFF
GPU for Preview Generation: Off (S4_1)

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/harry/Documents/Lightroom/Lightroom Catalogs/SSBLACK-Lightroom Catalog-2-v13.lrcat
Settings Folder: /Users/harry/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr

Config.lua flags:

Report · Oct 10, 2025

I thought there would be some response on this post but so far nada.

I did a support session with Adobe Customer Support without getting a satisfactory response. We did some tests and it seems that the problem is not all videos but only some that cause LrC to crash. Support thinks the videos are a problem but it seems more likely that the issue is with the catalog which they also acknowledged. The recommendation was to reimport the videos or reimport everything into a clean catalog. No thanks. The problem is that I don't know which videos are a problem and which are not. I am going to experiment with reimporting individual videos and see if that clears up the issue. I still have a back up from version 13 era that actually is the last time I used this catalog. I may also try going back to that and version 13 and freezing it, then start a new catalog with the next batch of images i want to process. (Sorry for the rambling)

Report · Oct 10, 2025

Latest experiment -
I started a new catalog with the latest version of LrC and imported the images of a folder that has a problem video. Same problem occurred - as soon as I navigate to the video in single image view, LrC crashes.

Next I installed the last version of LrC, created a new catalog and imported the same folder of images. No problem now. I can navigate to any of the videos in the folder and play them without crashing.

Report

After a second session with Adobe support. It appears that the GPU in my 2019 Intel MBP is not up to snuff. Despite trying to disable GPU support the same symptoms persisted. I asked that they confirm by taking my problem videos and running them on a current platform to confirm they aren't a problem but they would not do it. I was really hoping to get a couple of more years out of the MBP as it otherwise completely meets my needs.