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many problems with crashes when sync

Explorer ,
Jan 10, 2023 Jan 10, 2023

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Hello

I have a big LRC catalog, with many collections synced.

After having renamed sommes collections and group of collections, I have a systematic crash of LRC and impossible to finalize sync : systematic crash.

the number of photo to sync is first lowing and after a moment it growth again. at the moment I write this, here is the status

arnaudb25922269_0-1673344157640.png

I made "rebuild sync data" and the number of pic to sync began at 54k then get down to <1k and then grow to >25k

 

I need some help !

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Cross-app workflows , Windows

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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What is the number now... have you seen progress since writing your original post?

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Explorer ,
Jan 14, 2023 Jan 14, 2023

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thank you for the answer.

It was not progressing, so I decided to stop sync and to reduce the size of my catalog : export a part of it and erase it from my catalog. the result is 24h after : sync finalise.

But I have now to reimport the catalog and try again. So I don't know how it will evolve.

I have lost so many hours with it and I am quite ungry ... it is so pity that LR doesn't have more tools to know exactly what happens with the sync process ! for example impossibe to know exacly which pic is waiting ...

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Community Expert ,
Jan 14, 2023 Jan 14, 2023

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Working with smaller batches will help... doing so might reduce the likelihood of a file getting stuck. Some common causes are a missing file, an interruption in connectivity, a corrupt file. As you say it's not obvious at all what the problem is only that it will disrupt the whole sync process.

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Explorer ,
Jan 15, 2023 Jan 15, 2023

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Thanks

Do you know if there is a plan to improve the monitor the sync process ? At that time LRC is desesperatly poor !

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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There is a yellow triangle symbol that appears on the cloud icon when there is a disruption in the sync process. I keep an eye on that icon and as long as the bi-directional blues arrow are visible sync is working. When I see the yellow triangle appear, I check for Sync Errors under the Catalog panel and delete them. Once you start to keep track of syncing it get's easier to spot a problem sooner.

cmgap_0-1673795508058.png

 

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Explorer ,
Jan 16, 2023 Jan 16, 2023

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You are theoricaly wright... but in reality

  • a lot of sync problems are not reported by that mean 
  • when you have pictures reported as sync error, you cannot know what the problem is. If the solution is to delete the photo and reimport it, it is a poor solution. 

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