Hi- i've had this problem for a while now- I go to use the mask tool to select the person or go to "find people" to select certain features and nothing happens. I'm almost certain it has to do with my graphics card but i'm not sure what to do about it. Sometimes when I close out lightroom and restart it works but i'm tired of having to do that.
Here's my "system info"
Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Business Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 6
Processor speed: 2.9GHz
SqLite Version: 3.36.0
CPU Utilisation: 4.0%
Built-in memory: 16191.5 MB
Dedicated GPU memory used by Lightroom: 672.7MB / 1967.1MB (34%)
Real memory available to Lightroom: 16191.5 MB
Real memory used by Lightroom: 2803.6 MB (17.3%)
Virtual memory used by Lightroom: 3921.4 MB
GDI objects count: 1334
USER objects count: 4194
Process handles count: 2244
Memory cache size: 75.2MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1175MB / 8095MB (14%)
Camera Raw real memory: 1042MB / 16191MB (6%)
Cache1:
Preview1- RAM:37.0MB, VRAM:0.0MB, ELP_7736.CR3
Preview2- RAM:28.0MB, VRAM:0.0MB, ELP_7740.CR3
Preview3- RAM:37.0MB, VRAM:0.0MB, ELP_7734.CR3
NT- RAM:102.0MB, VRAM:0.0MB, Combined:102.0MB
Cache2:
final1- RAM:248.0MB, VRAM:0.0MB, ELP_7740.CR3
final2- RAM:248.0MB, VRAM:0.0MB, ELP_7736.CR3
final3- RAM:248.0MB, VRAM:0.0MB, ELP_7734.CR3
T- RAM:744.0MB, VRAM:0.0MB, Combined:744.0MB
Cache3:
m:75.2MB, n:158.5MB
U-main: 105.0MB
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
DirectX: NVIDIA GeForce GT 1030 (31.0.15.5176)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Off
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\erinl\Pictures\Lightroom\Lightroom Catalog-v13.lrcat
Settings Folder: C:\Users\erinl\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) Imagenomic Portraiture 3
3) Pixieset
Config.lua flags: None
Adapter #1: Vendor : 10de
Device : 1d01
Subsystem : 11c71028
Revision : a1
Video Memory : 1967
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers / Headphones (Realtek Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GT 1030/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 551.76
GPUDeviceEnabled: false
OGLEnabled: true
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