Masks keep dissapearing

[Emily32010498ofs0]

Starting today, when I go to edit a photo with masks, and edit the photo and all is good. I then move on to another photo and edit it. When I go back to the first photo, my masks are gone and only the normal edits remain. It says I need to recompute the masks.. when I do that the same thing happens, it will recommunte them I will move on and if i click on the photo it resets them again and the masks are gone. 

[JohanElzenga]

Check the following. AI masks are stored in a folder called 'catalogname.lrcat-data', located inside your catalog folder. If that folder got locked somehow, or if Lightroom does not have permissions to write to it for some reason, then this is what you would expect. Each time when you move to another image, Lightroom Classic tries to write the mask to that folder but fails. So when you select the image again, Lighroom needs to rebuild that mask. You could delete the folder so Lightroom can rebuild it from scratch.

[Emily32010498ofs0]

hmmm OK this could make sense. My cloud was full and it went crazy deleting a bunch of stuff ot make more room until I just decided to upgrade... could a folder have gotten deleted or messed up??? 

I also did uninstall and reinstall lightroom yesterday during my issues. 

I am attatching a screen shot of what my folders look like in lightroom

[JohanElzenga]

Lightroom Classic does not use the cloud, but it looks like you have placed the catalog folder in some cloud synced environment. In that case the sync service may indeed have caused this problem. Uninstalling and reinstalling Lightroom does not affect your catalog in any way, but it may have changed the permissions to write to that .lrcat-data folder.

[Emily32010498ofs0]

oh gosh ok how do I get it back?

[JohanElzenga]

Get what back?

[Emily32010498ofs0]

the folder? If I get that folder off the cloud than it seems like my issues would be fixed right?

[JohanElzenga]

Your catalog folder is present, and it is located in the place where Adobe recommends you save it. The only (potential) problem is that those blue icons in the 'Status' column indicate your folder is synced (with OneDrive?), so maybe that caused the problem if there is not enough room. If you do not have enough room on OneDrive, then maybe you should turn off sync for this folder or your entire Pictures folder. The icons do seem to indicate that sync went without problems however, so I would first try deleting the 'Lightroom catalog.lrcat-data' folder like I advised earlier. You will need to rebuild the masks again, but only once.