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K
KeithH45
Participating Frequently
July 8, 2019
Answered

Not signed in or trial expired causes no image to show in Develop module.

  • July 8, 2019
  • 8 replies
  • 54900 views

When Import images, in the Library tab my 3 photos show up.

But when I click on Develop, no photo shows up. Any idea what has gone wrong? Thanks.

 

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Correct answer GoldingD

I was questioning if your copy was a trial, this based on the identity plate stating “Get Started with Lightroom CC‘

Googling on that I stumbled upon a source indicating if you are not signed in the ID Plate would look just like what you posted in your first screenshot.

How long ago was the last time you were signed in? Does LR think you are not authorized (paid up) and has prevented use of the develop module? Been as long as 90 days? (this period differs based on payment and plan)

Using the Adobe Creative Cloud Desktop App, sign in, start LR, see what happens.

8 replies

J
Jerry5EC6
Participant
September 6, 2020

Same issue and GPU setting didn't help.  

 

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    September 6, 2020

    Jetty5EC6, Start a new post with details of your problem. It will not be seen frequently at the end of this 'answered' thread.

    Please include the following in your question:
    Adobe product and Version number
    Operating system and Version number
    The full text of any Error Message(s)
    What you were doing when the problem occurred
    Screenshots of the problem
    A Screenshot of the info panel from MENU: Help/System Info...

     

     

    Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
    GoldingD
    GoldingDCorrect answer
    Legend
    July 8, 2019

    I was questioning if your copy was a trial, this based on the identity plate stating “Get Started with Lightroom CC‘

    Googling on that I stumbled upon a source indicating if you are not signed in the ID Plate would look just like what you posted in your first screenshot.

    How long ago was the last time you were signed in? Does LR think you are not authorized (paid up) and has prevented use of the develop module? Been as long as 90 days? (this period differs based on payment and plan)

    Using the Adobe Creative Cloud Desktop App, sign in, start LR, see what happens.

      GoldingD
      GoldingD
      Legend
      July 8, 2019

      4 of 4 (final)

      If you go to Adobe.com, and manage your account, do you see your copy of Lightroom Classic listed?

      GoldingD
      GoldingD
      Legend
      July 8, 2019

      3 of 4

      P.S.

      Get Started with Lightroom CC

      Is this a trial copy?

      GoldingD
      GoldingD
      Legend
      July 8, 2019

      2 of 4,

      Bring up your copy of Adobe Creative Cloud Desktop App, are you signed in? If not do so, pay attention to any errors, then launch Lightroom

      If you were signed in, sign out, then sign in, watch for errors, launch Lightroom

      GoldingD
      GoldingD
      Legend
      July 8, 2019

      1 of 4

      This might be a licensing issue, specifically as it relates to authentication of your account.

      First thing up. In Lightroom, clcik on Help, clcik on System Information.

      Does second line state:

      License: Creative Cloud ????

      O
      Olayinka24514723xc06
      Participant
      May 19, 2022

      mine says "UNKNOWN"

       

      O
      Olayinka24514723xc06
      Participant
      May 19, 2022

      on instagram as @12907787_dapo 

      or @gramtv_

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      July 8, 2019

      Hi KeithH,

      That's what definitely shouldn't be happening, let's make it right.

      As the images is not displayed in the Develop module, could you please try  turning off the GPU option from Lightroom's preferences?

      Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

      If that works then please try updating the Graphics drivers from manufacturer's website. Adobe Lightroom GPU Troubleshooting and FAQ

      Regards,
      Sahil

      K
      KeithH45Author
      Participating Frequently
      July 8, 2019

      Unchecking Use GPU did not solve it.

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      July 8, 2019

      This might be caused by a defective monitor profile.

      As troubleshooting and as a possible temporary fix, go Control panel > Color management, and set the monitor profile to Adobe RGB. Make sure that Use my settings for this device is checked. Restart Lightroom for the change to take effect.

      If this fixes the problem, you should ideally calibrate the monitor with a hardware calibrator. This will create a new monitor profile that accurately describes your monitor.

      The screenshot shows sRGB being used, but since you have a wide gamut monitor, use Adobe RGB.

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      July 8, 2019

      For the first you don't use the actual version of Lightroom. It's at the moment version 8.3.1. You have version 8.0 installed.

      Please update your installation to the lastest version and try again.

      The second is to uncheck the GPU support. Goto Preferences -> Performance -> Uncheck GPU, then restart Lightroom.

      Adobe Lightroom GPU Troubleshooting and FAQ

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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