P: Activation or Deactivation versions of Lightroom 6

[piotrt44076464]

Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

[KrisKan]

Cool

THX a lot 🙂

I try reinstal LR and Deactivated 🙂

See You

[dj_paige]

You can contact Adobe and tell them you have activation issues. They can de-activate computers for you.

[KrisKan]

Thank's 🙂

I try to contact Adobe 

See You

[andreaf56186889]

Please help, I'm tearing my hair out! I've just had a new hard drive installed on my desktop but when I installed LR6 it says the serial number is already in use on the maximum number of computers.

[Just Shoot Me]

You will need to contact Adobe through their Chat system.

Contact Customer Care

[andreaf56186889]

Thanks for your fast reply but unfortunately I don't seem to be able to use the chat system because I bought LR6 full version and not the creative cloud so I only have the free creative cloud membership 😕

[Just Shoot Me]

And what exact steps did you take in trying to access the Chat system. It is available to 99% of Adobe software users.

[andreaf56186889]

I went through all the steps but it said Phone not available, Chat not available, Forums available

[99jon]

Ignore all other links. Wait for the blue button and start a chat session.

Start Chat

[DdeGannes]

Did you create an account with Adobe and register your software?

Do you still have your 24 numeric license key?

if you have not installed the software on a second computer you should be able to do that now. Your license key allows two active installations at any point in time.

[andreaf56186889]

I already had an account so I just registered the new software.
I installed it on my laptop but unfortunately it wouldn't install on my desktop because it was 32 bit so I upgraded my hard drive but when I've installed it on the new drive it says it's already installed on 2 machines!
I can't find anyway to deactivate it as I've not got full creative cloud membership, it was the full LR6 version that I bought.

[andreaf56186889]

Thanks for all your help. I'm finally sorted!!!

[DdeGannes]

Care to share how you got "finally sorted". Just so others with a similar problem can get help.

[andreaf56186889]

I finally managed to start a Chat session. Gave them my serial number and it was as simple as that! If only I could have found how to start a Chat session sooner!
Thanks again

[Socks]

Hello. Complete "newbie," but 'old fart' here. Probably like many, I'm experiencing time-wasting grief attempting to install an 'update' to Win 10 over Win 7, both 64-bit and pro. Reluctantly, the next option seems 'formatting' the hard drive and starting over with a "clean" install. Catch is, that, sensibly, would entail deactivating both Photoshop and Lightroom (both purchased shortly before monthly 'subscription' became the mode), and then legally, with the blessings of God and Adobe, re-installing on the 'scrubbed' hard drive.

Anyone conversant with this type dilema probably knows that "deactivate" appears quickly in the Photoshop help options, but not so readily in Lightroom. As indicated in the 'subject' line, how in hell do I deactivate Lightroom?

TIA,

James

[dj_paige]

You don't say what version of Lightroom you are talking about. For Lightroom 5 or earlier, there is no such thing as activation or deactivation. For Lightroom 6 or later, you simply sign out of the Adobe Creative Cloud Application.

[Socks]

Version...didn't realize there were many different versions released around the time of the switchover from 'purchased' copies to the new 'subscription' arrangement.  Anyway, my version is 4.1.

Thanks,

James

[GoldingD]

To add to the above. For the subscription product, you can go to Adobe.com, sign in, manage your account, look at your plans, and at the bottom, deactivate any associated with a particular computer. 

Mind you, not sure how Adobe identity's a particular computer, computer name? MAC if NIC? Seismic Number of OS? 

[Socks]

Thanks for the response. My copies of PhotoShop and LightRoom are both so little used that it is rather plain that I shouldn't have 'popped' for the price to begin with. Have no interest in changing to the subscription arrangement, as that seems like 'good money after bad...' Also, have little/no interest in 'signing up' for other 'services' on a monthly subscription basis for the same reasons.

Thank you,

James

[uwep50691101]

Hello community, I have a problem. I have a Lightroom 6 classic, CD and key. I have a new PC because the old scrap is. The installation worked but when I start I always get the message
...The serial number is already in use on the maximum number of computers allowed. You must deactivate one of the computers ....
But where and how? I would like to continue using the LR6, but I only have 29 days to "deactivate a PC". Can you help me? There are no computers in my Adobe profile.

[GoldingD]

As it is v6, you should have had to register it at Adobe. Bring up Adobe.com, sign in, select manage your account, select register a product, (I appear to be forgetting steps, might be off) look at v6, look at activated computers, deactivate the one you no longer have.

if you had a subscription plan, you would look at your plan, scroll to the bottom, and deactivate. Non subscription??

Might have to contact Adobe via Customer Care.

[uwep50691101]

clear, see new post

[uwep50691101]

Many thanks for your response.
The product LR6 is registered. I see it under REGISTERED PRODUCTS. With date and serial number.
However, I have no possibility to see and deactivate individual computers (old or new) somewhere.
Is there a way to contact support via email? When I search for contact options, I always find only help forum. No direct contact.

[GoldingD]

On any Adobe web page, use the Contact button and/or customer support to start a Chat, ask fir a call

[AxelMatt]

You have to talk to Adobe's customer support. They're the only ones who can reset the number of activations. 

Click the following to contact Adobe customer support staff for help:  
 
https://helpx.adobe.com/contact/support.html 
 
Please signed in with your Adobe ID and allow cookies in your web browser for this to work. The link refer to the US website. If you are not located in the US, the site should redirect to the page appropriate to the region associated with your ID. 
 
Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to an support employee.