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P: Colored "pixel" artifacts/subdued blacks in shadow areas (older Macs) (also visible on CR)

Explorer ,
Jun 14, 2023 Jun 14, 2023

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I updated LrC to 12.4 yesyerday. Since then a number of pixels in multiple colors appear appear quite often on the image, mostly in the areas of blacks/darks and when using Tone Curve commands. It's similar to the red/blue pixels which denoted clipping in the areas of blacks/whites, but they appear in very many different other colors. Sometimes they disappear, or decrease, after actioning the commands again, sometimes they do not. Is anybody else facing the same problem which I encounter now for the vey first time after many years of use of LrC? Thank you in advance for your advise.

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correct answers 1 Pinned Reply

Adobe Employee , Oct 02, 2023 Oct 02, 2023

Summary:

We can still not replicate this failure on test or production machines at Adobe. This appears to occur on Lightroom 12.4/Camera Raw 15.4 and later on very old Macs (8 Years and older) and is likely due to out-of-date video drivers on no longer-supported or updated GPUs.

The issue manifests as visual color artifacts in the Develop view only but doesn't always appear on exported images. It can also manifest as less-than-black deep shadow areas.

  • Some customers report that disabling GPU rest
...

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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I upload some details, it is specialy into the shadow... between library and developpementCapture d’écran 2023-11-27 à 14.51.10.pngCapture d’écran 2023-11-27 à 14.51.24.png

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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I find that : when the GPU is enable the pics looks perfect same into both library and develop...

Any idea why it is like this ? my computer and lightroom doesn't want to work together ?

Thx

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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Finaly, the problem without the gpu still there.

In lightroom not the classic one no problem... i've tryed to uninstall and install again, put the Camera Raw GPU Config.txt in the bin.... nothing new... os Monterey and lightroom with the last version... there is a big trouble shooting....

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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you know what, if think it is a big bug from adobe.

i install the previous version instead the 13 i've installed the version 12 and it is working much perfectly... running on monterey. thx adobe... fix the bug please

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New Here ,
Nov 28, 2023 Nov 28, 2023

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Hello, I've been having issues with color distortion (I think) while editing and exporting images in Lightoom Classic. It looks like there are histograms levels that show up automatically on the photo and won't go away. The only things that have worked to get rid of the distortion is changing the process from Version 6 to Version 5 or 4 under Calibration. Would love some help with this!

Screen Shot 2023-11-27 at 8.48.19 PM.png

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Explorer ,
Nov 28, 2023 Nov 28, 2023

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This is exactly what was happening to me!

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New Here ,
Nov 29, 2023 Nov 29, 2023

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Hey there, just seeing if anyone else has experienced this issue before and if there is a fix. Colors look great while in Lightroom but after export the shadows and blacks are getting quite distorted. Below is an example as well as my export settings. Seems to of just started happening this week and I havent changed my export settings in probably 10 years so thinking maybe its a bug or an app update changed something. 

 

Any help is greatly appreciated

 

(image on left is in LRC and tight image on right is exported version)

Screen Shot 2023-11-29 at 9.41.44 AM.png

Screen Shot 2023-11-29 at 9.42.31 AM.png

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Community Beginner ,
Dec 01, 2023 Dec 01, 2023

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The same thing is continually happening to me.  (I posted prior)  It's not consistent at all.  I'm seeing it more in the black tones and especially black and white images I make.  I turned off the GPU and it's still happening.  Adobe please help this professional photographer out!  It's my busy season and don't have time for this!!   Thanks, Teresa

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Community Beginner ,
Dec 02, 2023 Dec 02, 2023

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Developp in version 4 (versus Version 6) of process seems better for me

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Explorer ,
Dec 02, 2023 Dec 02, 2023

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Can you get Version 4 to synch or copy to each image aka lock in Version 4??

I can synch everything else.  I check of Calibration when synching.  It still reverts every image to Version 6 and I have to go in and chancge it to Version 4 on EVERY image!  ANd if i decide I want to make any other lats changes and have set to Verion $, it goes back to 6 and have to go reset to 4 again.  SO FRUSTRATING!!!!

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New Here ,
Dec 04, 2023 Dec 04, 2023

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I have a problem with the pictures, namely it shows me yellow or cyan colored pixels in the deep tones in developing mode and also as JPEG after export.
Does anybode know why this happens?Bildschirmfoto 2023-12-04 um 22.31.24.png

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New Here ,
Dec 05, 2023 Dec 05, 2023

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My 2015 27" I-Mac runs perfectly - EXCEPT for this LR issue which makes editing impossible. I have been waiting for a fix. I hate to buy an entirely new machine for what seems to be a programming bug.

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Community Beginner ,
Dec 05, 2023 Dec 05, 2023

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Mac Pro 2013 - I also have this problem. Colorful artifacts in the shadows. During preview and on exported images.

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Community Beginner ,
Dec 05, 2023 Dec 05, 2023

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UGH. that machine is not that old. 

Now that we hear this, there is no excuse that it's only OLDER macs with outdated graphic cards!

 

Adobe, PLEASE HELP!!!!!!

We can't do our jobs!!!!

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Community Beginner ,
Dec 05, 2023 Dec 05, 2023

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What is the latest from Adobe on this?

I'm seriously considering jumping to C1 before I update a 2015 Mac PRO. It's $7k to get a new one.

Adobe, we need your help on this!

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New Here ,
Dec 05, 2023 Dec 05, 2023

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At this point, your best bet is to go back to Lr Class 12.3 because it seems to be the last version without this impairment.  Some people have found that disabling GPU support also works, but apparently export ignores this setting and still uses GPU and thus can remain impaired.

 

If your catalogue has been upgraded and won't go back, save you metadata and re-import your images.  This will preserve some/most of your edits, but if you've used newer features from 12.4, 12.5 or 13.0, such Process Version 6 instead of Process Version 5 or lens blur or newer camera/lens support, these will be lost.  Hopefully many edits will survice.  You will also lose other things such as collections because these exist only in the catalogue.

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Community Beginner ,
Dec 05, 2023 Dec 05, 2023

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@tdoggett, xactly the same situation for me. I have an iMac 27" late 2015, which is great to work with. Now we are getting the message that the computer is too old and the graphics card manufacturers are no longer updating drivers. On the other hand, I'm currently planning to buy a new Macbook Pro M3 so that I can work properly again. However, Adobe support still advises not to run Creative Cloud on Sonoma / OS14. What does this mean? I should downgrade the M3 computer to OS 13? Considering the prices Adobe is charging monthly, the product quality is downright ridiculous, not to mention outrageous. If anyone has an alternative suggestion to Lightroom - please post.

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Explorer ,
Dec 05, 2023 Dec 05, 2023

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Don't downgrade the OS.  Only one of the Apple M3 MBPs ever shipped with Ventura (specifically, 13.5, not an earlier version of macOS 13).  Our IT department once put their standard image on my new MBP, only it was an older version of OS X than the system initially shipped with and some things didn't work, performance was bad and it crashed a lot due to missing drivers or other incompatibilities.

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Explorer ,
Dec 05, 2023 Dec 05, 2023

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I'm starting to look for alternatives now. I would hope there will be a significant rebate on what we are paying while this is going on

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Community Beginner ,
Dec 05, 2023 Dec 05, 2023

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even if my question about the downgrade was meant ironically - many thanks for the useful hint, Malcom!

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LEGEND ,
Dec 05, 2023 Dec 05, 2023

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"Some people have found that disabling GPU support also works, but apparently export ignores this setting and still uses GPU and thus can remain impaired."

 

Specifically, due to a bug Export in LR 13 ignores the setting of Preferences > Performance > Use Graphics Processor and always uses the GPU. But LR 12 obeys the setting, so disabling the graphics processor in LR 12.5 will fix both the display and export problems with artifacts.  LR 12.3 is the last version in which people with this problem can enable the GPU.

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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quote

However, Adobe support still advises not to run Creative Cloud on Sonoma / OS14. What does this mean? I should downgrade the M3 computer to OS 13?

Not sure why they would say that. Lightroom Classic runs just fine on Sonoma and as far as I know there are no known incompatibilities with anything in creative cloud. You really do not want to downgrade an M3 machine as already mentioned. 

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New Here ,
Dec 06, 2023 Dec 06, 2023

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Every time I am in lightroom of the development module, from time to time while editing the images become sprayed with a display of colorful colors. I do not know how or why it happens. I try to click on other images and then it transfers to the next. it takes time from clicking around to it finally disappearing. but then it always comes back from time to time. please help. 
LrC 12.5
macOS Big Sur 
Version 11.7.10

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Explorer ,
Dec 06, 2023 Dec 06, 2023

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You have to change the calibration back to version 4 for EVERY image. SO
time consuming! Reach out to Adobe!!!

*Lisa Hyland*
Owner / Photographer
www.fourboysphotography.com


*2022 Best of Long Island Photographer!*

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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My temporary solution for Mac Pro 2013:
1. Remember Lightroom
2. Install v. 13.0
3. Use of a graphic processor = OFF

Thanks to this, I could use the catalog in the latest version.

Attention.

If you have to go back to version 12.xxx - write all changes to XMP files before. Because you will have to create a catalog again, but you will not lose work on processing.

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