• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

P: CPUs without AVX2 are no longer supported

Participant ,
Dec 12, 2024 Dec 12, 2024

Copy link to clipboard

Copied

Adobe continues its practice of colluding with other corporations (AMD, Intel, Microsoft) by leaving out perfectly competent computers with AVX (up to 2013), capable of running professional programs much more demanding than LR and PS, in order to force subscribers to buy new computers with AVX2. This practice is deplorable, because it has already been empirically proven that new versions (PSv26) can run without problems with AVX. In other words, there is no technical reason behind it, but rather a commercial and greedy one.

TOPICS
Windows

Views

1.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 12, 2024 Dec 12, 2024

Copy link to clipboard

Copied

"Hanlon’s Razor states: never attribute to malice that which can be adequately explained by neglect, ignorance or incompetence."

 

In LR 14.0, people with older CPUs were having problems importing from folders containing videos. Some evidence pointed at the component "dynamiclinkmediaserver.exe", which LR and other Adobe apps use for displaying video. According to posts in that thread, this newer version required AVX2 instructions. So it appears that rather than reverting that component back to not requiring AVX2 instructions, the LR team changed the system requirements for LR Classic.

 

I believe that a different team in Adobe maintains "dynamiclinkmediaserver.exe". It appears that the LR team was unaware that the new version of that component included in LR 14 required AVX2 instructions.

 

It most likely would be technically straightforward for "dynamiclinkmediaserver.exe" to continue to work on AVX CPUs while taking advantage of AVX2 if present.   Based on my decades of managing software teams, I know how hard it can be in larger companies to coordinate such issues across organizational boundaries and get informed decisions that best meet the overall needs of the company. So perhaps the LR team took the expedient route and jettisoned support for older CPUs rather than trying to win the organizational battle.

 

(I'm not justifying any of this, just trying to provide more context.)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 13, 2024 Dec 13, 2024

Copy link to clipboard

Copied

quote

"Hanlon’s Razor states: never attribute to malice that which can be adequately explained by neglect, ignorance or incompetence."

(I'm not justifying any of this, just trying to provide more context.)

By @johnrellis

Well, I appreciate the time you took to respond, but it's a very far-fetched explanation, which either leaves Adobe's developers in a bad light and their lack of coordination, or it's simply your naivety that leaves out the possibility that it was the order of the day for the developers. Both options are deplorable because they leave out a number of loyal subscribers, out of incompetence or greed.  Corporations do not act in an "anarchic" manner.
I'm not so forgiving, because the problem that was caused is widely known by Adobe, so it is, rather, the order of the day: leaving out older computers to condition the sale of new equipment in collusion with the other interested corporations. Otherwise, there would be a solution.
Never think that it is incompetence, when the driving force of the corporations, especially at this stage, is profit, not service. Too many examples to continue being naive.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 13, 2024 Dec 13, 2024

Copy link to clipboard

Copied

@DexterGordon: "it's a very far-fetched explanation"

 

You've apparently never managed product teams in a large corporation and have a naive understanding of the inherent issues.

 

The LR team clearly wasn't aware of the "dynamiclinkmediaserver.exe" restriction at the time they released LR 14, which has left many customers confused and frustrated (see here and here).  (Only a true conspiracist would think the LR team deliberately released LR 14 with those bugs and consciously didn't alert its customers.)

 

Why didn't the video team notify the LR team prior to the LR 14 release? Maybe the restriction is a typo, and the video team didn't become aware of it until after the October release. Maybe the restriction is intentional -- that you can apparently remove the restriction by editing a file isn't dispositive, since there may well be resulting bugs that you're unaware of.  Maybe the video team did alert other Adobe product teams but in a poorly written email the LR product manager missed. Maybe the video team had incorporated a new version of a third-party library and only became aware of that library's restriction after the October releases. Maybe the library was incorporated by a lower-level engineer who didn't understand the implications of dropping AVX support, and those implications only became clear after customer complaints started coming in. Maybe the video team's QA doesn't include 11-year-old CPUs. Maybe the LR product manager complained up the management chain, perhaps with data showing they'd lose x% of annual revenue by dropping support for 11-year-old CPUs, and maybe the video manager pushed back, observing that if they backed out the intentional change, they wouldn't be able to meet their own team's goals of improving performance without spending y man-months of higher-quality engineering effort, deferring the other important goals. And maybe the upper-level manager decided in favor of the video team.

 

I have no inside information, and this is all speculation, but educated speculation that anyone who has worked in a large company is all too familiar with.  These sorts of issues aren't uncommon. Business-school academics and gurus have for decades studied the management problems of large companies and written dozens of books about it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 13, 2024 Dec 13, 2024

Copy link to clipboard

Copied

quote

@DexterGordon: "it's a very far-fetched explanation"

You've apparently never managed product teams in a large corporation and have a naive understanding of the inherent issues.

I have no inside information, and this is all speculation

By @johnrellis

 

The joke is called "maybe."
Too many maybes, a veiled accusation of "conspiracy theory" as if that were an argument to eliminate evidence to avoid thinking that it is a decision from the beginning. You prefer to call them incompetent than to accept the certain possibility that it is a decision. That is called alienation since Hegel.
The problem with technicians is that the tree does not let  see them the forest: they are just a part of a gear, but very far from strategic decisions.
p.s. You don't know the meaning of the word naive, either. Aristotle is taking the stage to see your ad-hominem resources, and others within an irrational narrative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 13, 2024 Dec 13, 2024

Copy link to clipboard

Copied

So just to confirm, you believe that the LR team knew that LR 14.0 included a video component (dynamiclinkmediaserver.exe) that didn't support AVX CPUs?  And they went ahead and released it anyway, knowing that it would cause buggy behavior for those on the older CPUs?

 

Just following the evidence...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 13, 2024 Dec 13, 2024

Copy link to clipboard

Copied

quote

So just to confirm, you believe that the LR team knew that LR 14.0 included a video component (dynamiclinkmediaserver.exe) that didn't support AVX CPUs?  And they went ahead and released it anyway, knowing that it would cause buggy behavior for those on the older CPUs?

 

Just following the evidence...


By @johnrellis

maybe, maybe, maybe, maybe, maybe the LR team took the expedient route and jettisoned support for older CPUs rather than trying to win the "organizational battle"....your words.
The problem is that you think the cart is before the horse. It is a corporate decision because it carries a "calculated" risk that a simple technician on a development team would not take: that subscribers stop using Adobe products, but due to a consumer culture without critical thinking and the learning curve of service companies that have been using PS for decades, etc., this risk may not be so great. Some have atavistically resigned themselves (they even think that it has always been that way) to buying new computers, others will go to other platforms. I don't, but Adobe does have the precise data to make the move. It is immoral. But morality has nothing to do with business. In the end, Intel, AMD, Adobe and Microsoft create a win-win situation.....not a technical pawn lost in the shadows.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 14, 2024 Dec 14, 2024

Copy link to clipboard

Copied

I asked, do "you believe that the LR team knew that LR 14.0 included a video component (dynamiclinkmediaserver.exe) that didn't support AVX CPUs?" Unfortunately, I'm not smart enough to understand your answer. A simple yes, no, maybe?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 16, 2024 Dec 16, 2024

Copy link to clipboard

Copied

quote

Unfortunately, I'm not smart enough to understand your answer. A simple yes, no, maybe?

By @johnrellis

Was a very poorly formulated question. Especially when it starts from the premise that corporate behavior "cannot" be immoral in its pursuit of profit, but rather makes "mistakes" that can be explained by its incompetence. But the failure to remedy the damage caused by these incompetence can be explained by the economic factor "saving man costly hours." There is a contradiction there that can be explained by an ideological bias and false consciousness.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

Me: "[Do] you believe that the LR team knew that LR 14.0 included a video component (dynamiclinkmediaserver.exe) that didn't support AVX CPUs?"

You: "Was a very poorly formulated question."

 

It's a simple question with a plain meaning that you've chosen not to answer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 19, 2024 Dec 19, 2024

Copy link to clipboard

Copied

quote

It's a simple question with a plain meaning that you've chosen not to answer.

By @johnrellis

That is a simplification that eludes the context that you yourself propose. So it is not a "plain" question, which, moreover, you yourself answer within the context of your exclusive approach. So it becomes circular if you don't accept that there can be an Adobe intentionality.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 21, 2024 Dec 21, 2024

Copy link to clipboard

Copied

"That is a simplification that eludes the context that you yourself propose. So it is not a "plain" question, which, moreover, you yourself answer within the context of your exclusive approach. So it becomes circular if you don't accept that there can be an Adobe intentionality."

 

I still have no idea what you're trying to communicate.

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 27, 2024 Dec 27, 2024

Copy link to clipboard

Copied

Ok, so WHY, cant the still allow the non avx2 uses to keep using a program? Let the others move forward. But feeling locked out of my useless subscription, unless i figure this out or go buy a new computer, just truly erkkks me!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 16, 2024 Dec 16, 2024

Copy link to clipboard

Copied

This discussion also applies to the new version of Photoshop 26.1

 

It seems Adobe have issued these updates and I am unable to take advantage of due to the computer I had them installed on being an older machine (but is perfectly adequate for everything else I want to use it for) and I have no intention of spending hundreds of pounds needlesly to upgrade it.

 

So, Adobe, can you tell me exactly why I should need to continue spending my subscription fee on 2 peices of software that will no longer be supported or updated? 

 

I'd really like someone from Adobe to tell me what my options are? Do I cancel my monthly subscription that I have been paying loyally for so many years?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Dec 16, 2024 Dec 16, 2024

Copy link to clipboard

Copied

quote

Do I cancel my monthly subscription that I have been paying loyally for so many years?

Doing so would cause your Adobe software to cease to operate fully. In my case, I would certainly keep paying because having the software work is important to me. 

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

quote
quote

Do I cancel my monthly subscription that I have been paying loyally for so many years?

Doing so would cause your Adobe software to cease to operate fully. In my case, I would certainly keep paying because having the software work is important to me. 

By @KR Seals

 

There are some alternatives for those who use LR more than photoshop like Capture One.
Anyway, repeating what I said above, clearly Adobe cannot charge the same to subscribers who decide to stay, if they cannot update their programs, again, for commercial reasons and not technical ones.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

quote

This discussion also applies to the new version of Photoshop 26.1

 

It seems Adobe have issued these updates and I am unable to take advantage of due to the computer I had them installed on being an older machine (but is perfectly adequate for everything else I want to use it for) and I have no intention of spending hundreds of pounds needlesly to upgrade it.

 

So, Adobe, can you tell me exactly why I should need to continue spending my subscription fee on 2 peices of software that will no longer be supported or updated? 

 

I'd really like someone from Adobe to tell me what my options are? Do I cancel my monthly subscription that I have been paying loyally for so many years?


By @richardg48620525

There are some open threads on the PS forum about this problem for subscribers with AVX CPUs.
The curious thing is the reaction of people to a clearly harmful measure: it goes from those who atavistically accept the situation in a passive and domesticated way, because "their" conscience tells them that "it has always been like this" to those who allow themselves to have rational and critical thinking to determine that the measure is not determined by a technical issue, but rather a commercial one.
The only way for this last part of the statement to be incorrect is for Adobe to generate a solution to make possible the updates of computers perfectly capable of running even more demanding professional programs, with AVX.
Clearly Adobe cannot charge the same to subscribers who decide to stay, if they cannot update their programs, again, for commercial reasons and not technical ones.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 27, 2024 Dec 27, 2024

Copy link to clipboard

Copied

EXCELLENT QUESTION! I too have the exact same problem & exact feelings about this situation!!.. somebody plz help ... this is a HUGE ISSUE! i have pix to edit And cannot! I'm livid.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 27, 2024 Dec 27, 2024

Copy link to clipboard

Copied

quote

EXCELLENT QUESTION! I too have the exact same problem & exact feelings about this situation!!.. somebody plz help ... this is a HUGE ISSUE! i have pix to edit And cannot! I'm livid.

By @heidih777

I can tell you that, for example, Capture One uses AI, a layer system, etc. Many similar things that can consume resources and do not require AVX2, just AVX.
With Adobe there is a corporate bet that is not technical, but commercial and clearly seriously affects the community.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 13, 2024 Dec 13, 2024

Copy link to clipboard

Copied

You are having the same discussion here as in the Photoshop forum. Current software requires current technologies and therefore correspondingly current and powerful hardware.

Even if you don't want to admit it.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 13, 2024 Dec 13, 2024

Copy link to clipboard

Copied

quote

You are having the same discussion here as in the Photoshop forum. Current software requires current technologies and therefore correspondingly current and powerful hardware.

Even if you don't want to admit it.

By @AxelMatt

You really are not able to argue rationally. Neither here, nor in the other forum.
As I say in this thread, but several other users will empirically confirm it in the PS forum, you can use the new versions with AVX, without problems if you install them without the CCDesktop and modify a file, removing the 2 of AVX2, leaving it as AVX.
It is not a contribution to the discussion to irrationally introduce an idea as if it were an axiom. Period.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 16, 2024 Dec 16, 2024

Copy link to clipboard

Copied

Well with this avx2 issue. I am dead in the water in upgrading beyond 14.0 nor can I update Bridge or Photoshop. Without spending 1500.00 on a new pc

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 17, 2024 Dec 17, 2024

Copy link to clipboard

Copied

quote

Well with this avx2 issue. I am dead in the water in upgrading beyond 14.0 nor can I update Bridge or Photoshop. Without spending 1500.00 on a new pc

By @ronbyram

You are not alone. There are many subscribers in the same situation as us. Adobe hopes that people will act passively (like many) and buy new computers they don't need. That is their greedy bet and they are counting on a number of alienated individuals.
US$1500 at least. I spent US$3000 + monitor for photo editing

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 18, 2024 Dec 18, 2024

Copy link to clipboard

Copied

Dear Adobe Support Team,

I am writing to express my concerns regarding the recent updates to Lightroom Classic and Photoshop, which have introduced a strict requirement for AVX2 CPU support. This change has rendered my computer, which previously ran these applications flawlessly, incompatible. I am seeking clarification on the necessity of this decision and potential alternatives for users with older but highly capable hardware.

My system includes a 24-core CPU, 128GB of RAM, and dual AMD graphics cards with 6GB VRAM each, which far exceeds the performance demands of most professional software. Despite this, the AVX2 requirement has effectively locked me out of updates and functionality, leaving me no choice but to consider costly hardware upgrades or alternative software solutions.

I understand the need to leverage advancements like AVX2 for performance improvements, particularly in video processing or other demanding tasks. However, I question the exclusion of older CPUs when the applications could feasibly run without AVX2, as has been evidenced by user modifications and prior versions. This feels less like a technical necessity and more like a commercial decision, which is both frustrating and disheartening for loyal subscribers like myself.

As a long-term customer, I believe Adobe has a responsibility to balance innovation with inclusivity. Many users, myself included, rely on Adobe’s software as an integral part of our workflows and have invested significant resources in subscriptions and complementary hardware. Abrupt changes that leave older systems unsupported not only disrupt these workflows but also erode customer trust.

I would like to propose the following considerations:

  1. Introduce a Legacy Mode: Allow the software to operate without AVX2 for compatible tasks, even if performance is limited in certain areas.
  2. Enhanced Communication: Provide clear technical justifications for decisions like these, including whether they stem from technical, logistical, or business constraints.
  3. Offer Transitional Support: Extend updates for older hardware for a defined period, giving users time to plan and adapt without being forced into immediate upgrades.

I appreciate the challenges involved in developing software for a wide range of hardware and understand the need for progress. However, I urge Adobe to consider the impact on its user base and explore solutions that maintain accessibility for all customers. I look forward to hearing about any potential resolutions or plans to address this issue.

Thank you for your time and understanding.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 19, 2024 Dec 19, 2024

Copy link to clipboard

Copied

quote

Dear Adobe Support Team,

By @kevin_1466

Good luck with your letter. I started writing to Adobe, but I ran into an impregnable corporate wall. Only after that, I went to the PS forum, which showed this problem a little earlier, to see the effect on the community.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines