Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Pictures grayed out after sharing with other computer

Community Beginner ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

I shared a Catalog with another computer (MacBook Pro 2017), worked on it a bit, then went back to my other laptop (Macbook Pro M1 13" 2020) and I got the previews grayed out. I deleted the previews, deleted the previews file, tried to rebuild them... nothing seems to work. I get an error when I try to build smart previews.

I added some pictures and they built the previews ok.

The files are synched using Recilio Sync, althoug I doubt this would be the problem as I never had a problem like this before.

How can I fix this Catalog?

TOPICS
Sync

Views

142

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

If there's a situation where the catalog is open on two computers at once, you can get corruption. Usually you'll have a version of the catalog name with conflict or conflicted in it. 

 

Are the files definitely in the location where they should be? Usually Smart Previews can't be built if the file is offline. 

Sean McCormack http://seanmccormack.com

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

Thanks Sean, I don't think they were ever open at the same time.

The files are available and are fine.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

InsertPhotos.png

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6, LrC 10.4, Lr 4.4, Ps 22.5,; Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

this is what I see, the images showing are from a posterior importScreenshot 2021-03-12 at 09.55.01.pngScreenshot 2021-03-12 at 09.55.34.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

From here, my two paths would be running the File>Optimize Catalog command and resetting Preferences.

 

Does opening any of the images in Develop force a preview build?

Sean McCormack http://seanmccormack.com

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

Optimize didn't change anything

 

when going to development is says the file is missing

Screenshot 2021-03-12 at 17.45.22.png

when I go to find missing files it says none are missing

Screenshot 2021-03-12 at 17.47.23.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

A bit of triage: What happens when you right (or control) click on a 'missing' image in Library and you select "Show in Finder". Do you see the correct file highlighted in finder? Can you open the raw file in preview from finder correctly by double clicking?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 15, 2021 Mar 15, 2021

Copy link to clipboard

Copied

LATEST

Solved: I went back to the older computer, opened the catalog, created new previews and closed it... now when I open it on the new laptop everything looks good.

Thanks for all the tips.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines