Plug-Ins freeze Lightroom Classic 13.5.1

[Näps!]

Lighroom Classic 13.5.1

Windows 11 

CPU i7-8700K3.70 GHz

RAM 32Gb

Trying to use external editors application (Photo<Edit In) in stead of starting to prepare the file export to the external application (e.g. Topas) Lightroom freezes totally. 

The same effect happens when trying to use Lightroom Classic Denoise (AI).

The external applications work perfectly stand alone.

Actions performed so far:

Lightroom Classic uninstalled and reinstalled

GPU driver updated

External applications uninstalled and reinstalled.

Any help to solve the problem is highly appreciated.

[moved from bugs to discussions according to the community rules - Mod.]

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

[Näps!]

Thank you GoldingD for your valuable advice. I am new in the community and learning! 

[GoldingD]

Nothing in the SYS Info stands out as wrong or out of date, and no suspect plugins.

[GoldingD]

Contact Adobe. This via a Chat. Before doing so, prepare your notes and information ahead of time as to be more efficient in communicating. Your info that you have posted in your Discussion is a start for the description, and probably have a copy of your LrC /Help/System Info/ as a text document on hand, so that you can paste or attach that into the chat.

To accomplish the Chat, bring up an Adobe webpage, and click on the Chat button. (see image below) This will start a Chat. At first the Chat will be with a chatbot, Typing “Agent” into the chat text field will bypass the initial chatbot. If an agent does not enter the chat then be assertive in requesting an actual Adobe Tech join in the chat.

In the Chat include (as mentioned above) a description of the issue, and probably your System Info. And include a link to your discussion.

You may want to ask for a phone call.

And please keep notes so that you can share them in your post for others to see.

For example, bring up:

https://helpx.adobe.com/contact.html

and click on the Chat button, typically found in bottom right corner

 

[Näps! · Accepted solution]

Problem solved by deleting LrC using Creative cloud cleaning tool and installing LrC from scratch.