Previews won't connect to file when you click on a photo

[jm68902488]

I wanted to bring attention to Adobe. There is a bug in the new Lightroom Classic 14.5 update.

I downloaded the update and immediately had problems with the previews connecting to the files.  An error message popped up on the thumbnails when I clicked on it and would not render the photos correctly.

I had to uninstall the update 14.5 and go back to 14.4.

I hope Adobe can address this issue.

Thanks

John

[nikunj.m]

Hi, thanks for reaching out! We would need some information to help figure this out or reproduce this. 

Please update Lightroom Classic again, then go to the Help menu in Lightroom Classic, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us. 

Also, are the images stored on your computer's local storage or an external drive?

Thanks,
Nikunj

[jm68902488]

The error message I am getting is "Lightroom has encountered problems
reading this photo" You will not be able to make adjustments to the photo.

Explanation mark appears on the thumbnail.

Lightroom Classic version: 14.5 [ 202508061311-4cef2162 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Business Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.6GHz
SqLite Version: 3.36.0
CPU Utilisation: 1.0%
Power Source: Plugged In
Built-in memory: 65400.0 MB
Dedicated GPU memory used by Lightroom: 2107.0MB / 5966.0MB (35%)
Real memory available to Lightroom: 65400.0 MB
Real memory used by Lightroom: 9447.0 MB (14.4%)
Virtual memory used by Lightroom: 12139.3 MB
GDI objects count: 1065
USER objects count: 3387
Process handles count: 4505
Memory cache size: 11719.6MB
Internal Camera Raw version: 17.5 [ 2318 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2954MB / 32700MB (9%)
Camera Raw real memory: 2961MB / 65400MB (4%)

Cache1:
Final1- RAM:332.0MB, VRAM:909.0MB, Fusco 553.JPG
Final2- RAM:296.0MB, VRAM:0.0MB, Fusco 552.JPG
Final3- RAM:230.0MB, VRAM:0.0MB, Fusco 543.JPG
NT- RAM:858.0MB, VRAM:909.0MB, Combined:1767.0MB

Cache2:
m:11719.6MB, n:806.5MB

U-main: 138.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2048 pixels
Displays: 1) 1920x1200, 2) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1660 SUPER (32.0.15.8097)
Init State: GPU for Image Processing supported by default
User Preference: GPU for Export enabled
Enable HDR in Library: OFF
GPU for Preview Generation: On (S3_5)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: Z:\LIGHTROOM CATALOGS\JM WEDDINGS LIGHTROOM\LIGHTROOM
CATALOUGE-JM WEDDINGS TOP PICS-v14.lrcat
Settings Folder: C:\Users\johnm\AppData\Roaming\Adobe\Lightroom

Installed Plugins:


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[dj_paige]

Is this a black circle with an exclamation point inside, or a rectangle/square around the exclamation point as shown in FIgure 2 here: https://www.computer-darkroom.com/lr2_find_folder/find-folder.htm

[jm68902488]

It is the black circle with an exclamation point inside

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[jm68902488]

It is the black circle with an explanion point inside.  Very dark black.  Different then the typical photo missing icon that I am accostomed to seeing.

[jm68902488]

When I uninstalled 14.5 and put back 14.4 the error message was no longer there on the photo.  So someting is buggy in 14.5.  It has done this on two different occasions after installing 14.5.

[dj_paige]

Another person has reported similar problem with 14.4 behavior with regards to this black circle exclamation point different than 14.5. https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-has-encountered-problems-read.... This has nothing to do with previews or finding the photo file. Can you edit this file with the black circle exclamation point?

Would you be kind enough upload this file to drop box or similar file sharing service, and provide us with the link, so others can check this on their computer.

[dj_paige]

What is the exact word-for-word error message?

[jm68902488]

The exact wording is

"Lightroom has encountered problems reading this photo"

You will not be able to make adjustments to the photo

Explanation mark appears on the photo thumbnail

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[dj_paige]

Yes, the other person had the same message but he was able to edit the photos. Can you edit the photos with the black circle exclamation point?

[jm68902488]

I don't know if I can edit them or not. I went back to 14.4 version. I
don't time to fuss with Adobe bugs in their updates.

Don't want to be dealing with bugs and hassles and error messages when I am
trying to get work done and run a business.

Adobe should test their updates better before releasing them with bugs in
them. Happens all the time and then it takes month's to fix the bugs!!!

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[dj_paige]

Okay, I understand you don't have time.

Adobe should test their updates better before releasing them with bugs in
them. Happens all the time and then it takes month's to fix the bugs!!!

Every software you will ever use has bugs. If I could find a software that has no bugs, I would be thrilled, but it doesn't exist.

[jm68902488]

I have a lot of software and programs on my computer including numerous adobe products.  None of them have the number and frequency of bugs in them as Lightroom classic, nor does it take as long to address the issues. .  It has taken months to addresss some of these issues including months of submitting operating logs etc.   It gets old having to go through this almost every time Adobe Lightroom Classic puts out a new update.