Problem exporting files from LrC to PureRaw 4 and 5 on Mac

[RobbyW]

Hello,

I'm using LrC ( 14.3.1) and DXO PureRaw 4 and 5 (trial) on my intel based MacBook Pro.

I can bring pictures into PR by clicking on Files - Plug-in-Extras - PureRaw

but no more by right-mouse click to the image and choose export - PureRaw.

I've uninstalled and reinstalled DXO PureRAW several times without any better result.

I also asked a few colleagues and they can do it by right click- export without any problems.

the plug-ins of PureRaw are properly installed into ...Adobe/Lightroom/modules

the support of DXO has no idea what could be wrong.

does anyone have an idea what I could try next or does anyone have the same problem ?

best regards Robert 

[Noel Orridge]

Hi @RobbyW Thank you for reaching out! We're here to help! 

Could you please share some more info like what is the version of your operating system, and when did you start seeing this issue? Did you make any changes to the system or after an update? It would be helpful if you could share the screenshots where you right-click and choose the plugin to export as well as any image with which the problem is associated. You can share via Google Drive, WeTransfer, or another public file-sharing platform with your response.

While we wait for your reply. You can try out these troubleshooting steps and see if it fixes your issue:

Check Plug-in Manager

You may refer to this article for help Troubleshoot Plug-ins in LrC

Check "Store Presets with Catalog" Setting : In Lightroom, go to Preferences → Presets and make sure "Store Presets with Catalog" is unchecked. This setting can interfere with plug-in visibility.

You can try resetting your Lightroom Classic preferences with the help of this helpx article: Reset Preferences in LrC but make sure to back them up if they are crucial to your workflow by copying the preferences file to a safe location. Go to /Users/[username]/Library/Preferences/com.adobe.LightroomClassicCC7.plist. If you need to restore your preferences, simply copy the backed-up file back to its original location, replacing the existing file.

Alternative Workflow

Continue using File → Plug-in Extras → PureRaw or drag-and-drop RAW files from Lightroom onto the PureRaw icon in your Dock as a workaround

Let us know how it goes! Cheers!

[RobbyW]

Hi Noel,

first of all, thank you for your help ! I will try to. answer your questions as good as possible.

The MacOS is Sequoia 15.5 (24F74), which should be curent.

The only changes I did was to move the pictures / raws to an external SSD and created Smart-Previews. But I cannot tell exactly if this was the point the problem began.

A Reset of the Lightroom Preferences was already tried. 

The first screenshot I've added shows the problem. There is no DXO PR5 in the list of Export.Options. The second one shows how it is doing well, but for me this is too circuitous to go to the pulldown menu and chose File - Plugin-Extras-DXO...

The other informaiton on problems with plugins sadly doesn't help me.

Many thanks for further help !

Robert

[Noel Orridge]

Hi @RobbyW! Thank you for providing more information on this! I appreciate the effort.

Good to know that the applications and the OS is up-to-date. That's a good start. You mentioned that a reset of the preferences was tried and did not work, did you check the other steps stated in the previous reply as well ? Assuming that they didn't work lets head on to further troubleshooting.

Allow Permissions to LrC and PureRAW 4 and 5 on you Mac. (Provide both File and Folders and Full Disk Access) You may refer to this Helpx article for steps and further information.Allow Permissions to Lightroom Classic on macOS

*The link has steps for LrC, but you can use the same for PureRAW as well. Also, If LrC and PureRAW 4 and 5 is not available in the list of applications, you can add them by clicking the (+) button and navigating to the Applications folder on macOS.*

Restart your MAC for the changes to take effect then relaunch LrC and check the export menu.

Address Potential Conflict Between PureRAW 4 and 5 (Trial): While you mentioned having both, and that the plug-ins are in the correct folder, there's a chance they might conflict in how they register the "Export" functionality. Consider temporarily uninstalling DxO PureRAW 4 (if your main goal is to use PureRAW 5 trial, or vice versa). Make sure to use the official DxO uninstaller if one is provided. 

Test with a New Lightroom Catalog: This can help determine if the problem is with your current catalog.

1) Go to File > New Catalog....
2) Create a new catalog on your internal drive (for testing purposes).
3) Import a few RAW files directly into this new catalog (not from the external SSD initially, just to simplify).
4) Right-click on an image and check if the "Export > DxO PureRAW" option appears. If it does, the issue might be related to your primary catalog's preferences or corruption.

You can refer to this Helpx article as well for more information. Troubleshoot Adobe Lightroom Classic problems, issues, or bugs

Try these and let us know how it goes ! 

Cheers!

[RobbyW]

Hi neil,

thank you for your help !

I've worked on all the hints you gave to me and nothing worked, There is only the latest version of DXO PureRAW 5 installed and the registration at DXO is done, too.

To make it a bit more clearer, the problemis that the plugin for DXO PR5 is installed properlyinto the plugin-manager and can also be used from there, but additionally there should be export definitions in the expport modules for PR5 which are missing. I've added a screenshot / in German ) froma friend of mine who also has the plugin installed.

In the next screenshot you'll see how it looks in my LrC :

You see, the complete section labeled DXO Pureraw 5 is missing in my Export menu.

Best regards Robert

[Noel Orridge]

Hi @RobbyW Thank you for the clarification and the screenshot comparison! This is very helpful! 

Let's move on to more further troubleshooting now: 

Check Permissions on the Lightroom Export Presets Folder: 

• In Finder, go to Go > (hold Option) > Library.
• Navigate to Application Support/Adobe/Lightroom/.
• Select the Export Presets folder.
• Press Command-I (or File > Get Info).
• At the bottom, expand the "Sharing & Permissions" section.
• Ensure your macOS user account has "Read & Write" privileges. If it says "Read only", you'll need to click the lock, authenticate, and change it.

Perform a Clean Reinstallation of DxO PureRAW 5: 

1) This goes beyond a simple reinstall to ensure all traces are removed first.

• Quit Lightroom Classic and DxO PureRAW 5.
• Uninstall DxO PureRAW 5: Use the official DxO uninstaller if one is provided. If not, drag DxO PureRAW from your /Applications folder to the Trash.

2) Manually Remove Associated Files & Folders:

• In Finder, use "Go > Go to Folder..." and check these locations for any DxO PureRAW 5 or "DxO Labs" related files/folders and move them to the Trash:
• ~/Library/Application Support/DxO Labs/
• /Library/Application Support/DxO Labs/ (this is the Library at the root of your hard drive)
• ~/Library/Application Support/Adobe/Lightroom/Modules/ (delete any DxOPureRAW5.lrplugin or similar)
• ~/Library/Application Support/Adobe/Lightroom/Export Presets/ (delete any DxO related folder or .lrtemplate files if you find them)
• ~/Library/Preferences/ (delete any files starting with com.dxo. or com.dxolabs.)
• ~/Library/Caches/ (delete any folders related to com.dxo. or DxO PureRAW 5)
• Empty the Trash.
• Restart your MacBook Pro and reinstall the plugin directly from DxO website.

Try these and let us know how it goes.

Cheers! 

[Claire H.]

Hi @RobbyW, Hope you're doing well! I am just checking in. Have you been able to try the steps provided by @Noel Orridge? Please let us know if you still have this issue; we're happy to continue helping. Thanks! ^CH