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Problem using the Preference in Windows

New Here ,
Feb 15, 2023 Feb 15, 2023

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Over the last few days, my catalog has been stuck at syncing 1000 photos. I have triend to rebuild the catalog but I am unable to open the preferences. It freezes and crashes my system down every time. I am at my wits end.

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Adobe Employee ,
Feb 16, 2023 Feb 16, 2023

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Welcome to the Lightroom Community. I'll need more info to help you figure this out. I've checked your account but could not find any crash reports. If your entire machine crashes, the issue could be broader than Lightroom Classic. Open Event Viewer from Windows Search.

  • Go to Windows Logs > Application Logs & look for Error & Warning logs.

    SameerK_0-1676573183624.png

     

  • Share the log related to the Lightroom Classic crash instance with us.

 

To test Lightroom Classic, pause the sync right at launch & then monitor the task manager & the event logs.

Try booting the Windows OS in safe mode to skip loading third-party programs & other factors that can cause such issues.

 

There could be a broad list of reasons unrelated to Lightroom Classic for such behavior. We need to know more.

Thanks!
Sameer K

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