Problem with NVIDIA Quadro K6000

[Elreis]

Hello,
someone has a NVIDIA Quadro K6000 graphics card? I have a compatibility problem with this graphics card under Lightroom Classic, it tells me limited compatibility, it meets all the requirements in the prerequisites.
I have no problem with Photoshop, only with Lightroom
thank you for your help

[DS256]

You didn't mention the version of LrC you are using or the OS and it's version. That could be helpful.
Have you tried seeing if there is an update of the drivers for the card?

[Elreis]

I have the latest version of LrC , under windows 10 Pro, and the latest nvidia drivers, I will try to reinstall them and see if it helps me

[johnrellis]

Do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running.

[GoldingD]

In LrC, click on Help, click on System Info.

Interested in two bits of info from that:

• Lightroom Classic version
• GPU driver version.

Also, how much VRAM on the GPU?

[johnrellis]

There's additional relevant information in System Info: the actual version of LR, the operating-system version, the presence of an integrated graphics controller and its driver and whether LR is using it, the default and current value for Preferences > Performance > Use Graphics Processor.  Easier and more reliable just to copy/paste the entire contents.

[Elreis]

Below is a copy of the complete information:

Version Lightroom Classic: 12.0.1 [ 202210260744-9e008017 ]
Licence: Creative Cloud
Paramètre de langue: fr
Système d'exploitation : Windows 10 - Business Edition
Version : 10.0.19045
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 8
Vitesse du processeur : 3,5Ghz
Version SQLite: 3.36.0
Utilisation du CPU: 36,0%
Mémoire intégrée : 16266,7 Mo
Mémoire GPU dédiée utilisée par Lightroom: 487,8Mo / 11463,6Mo (4%)
Mémoire réelle disponible pour Lightroom : 16266,7 Mo
Mémoire réelle utilisée par Lightroom : 3203,9 Mo (19,6%)
Mémoire virtuelle utilisée par Lightroom : 4211,2 Mo
Nombre d'objets GDI : 836
Nombre d'objets utilisateur : 2346
Nombre de processus gérés : 2094
Taille de la mémoire cache : 56,3Mo
Version interne de Camera Raw: 15.0 [ 1261 ]
Nombre maximal de liens utilisé par Camera Raw : 5
Optimisation SIMD de Camera Raw : SSE2,AVX
Mémoire virtuelle de Camera Raw: 1342Mo / 8133Mo (16%)
Mémoire réelle de Camera Raw: 1443Mo / 16266Mo (8%)
Paramètre PPP du système : 96 PPP
Composition sur le Bureau activée: Oui
Taille d’aperçu standard: 1920 pixels
Affichages : 1) 1920x1080, 2) 1920x1200
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique :
DirectX: NVIDIA Quadro K6000 (30.0.14.7381)
État initial: GPU pour l'affichage pris en charge par défaut
Préférence utilisateur: GPU pour affichage activé

Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic
Chemin d'accès à la bibliothèque : C:\Users\Elreis\Pictures\Lightroom\Lightroom Catalog-2-v12.lrcat
Dossier des paramètres : C:\Users\Elreis\AppData\Roaming\Adobe\Lightroom

Modules installés :
1) Adobe Stock
2) ColorChecker Passport
3) DxO OpticsPro 11
4) DxO OpticsPro 11 Importer
5) DxO PureRAW 2
6) DxO PureRAW 2 Importer
7) Flickr
8) Module externe de prise de vue en mode connecté Nikon

Marqueurs Config.lua: None

Adaptateur n° 1: Fournisseur : 10de
Appareil : 103a
Sous-système : 1036103c
Révision : a1
Mémoire vidéo : 11463
Adaptateur n° 2: Fournisseur : 1414
Appareil : 8c
Sous-système : 0
Révision : 0
Mémoire vidéo : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - PA24A (NVIDIA High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 4096
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Quadro K6000/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 473.81
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location 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[johnrellis]

You indeed have the latest driver for that graphics card.   But you could still be tripping over bugs in the graphics driver. The card is from 2013, which is ancient in computer years, and Nvidia may well have stopped fixing most bugs with its older cards.  (Intel has recently announced it's doing the same thing with its older chipsets, but that doesn't mean Nvidia will ever acknowledge such a policy.)

Can you post a screenshot of the error message you're receiving? Depending on the error, there could be solutions.  (Note that LR and PS use the GPU in completely different ways with different code.)

[GoldingD]

Informations relatives au processeur graphique :
DirectX: NVIDIA Quadro K6000 (30.0.14.7381)
État initial: GPU pour l'affichage pris en charge par défaut
Préférence utilisateur: GPU pour affichage activé

GPU Information:
DirectX: NVIDIA Quadro K6000 (30.0.14.7381)
Initial State: GPU for display supported by default
User Preference: GPU for Display Enabled

So, apparently Adobe does not think your GPU is capable of anything in LrC past general performance.

Also, NVIDIA GPU driver v473.81. Checking at NVIDIA that is indeed the latest (released 2022.8.2)

Inquiry, that NVIDIA GPU, do you have a NVIDIA app, the control Panel, and is something set within it causing this issue, or perhaps a setting in it not changed from default, causing the issue?

https://us.download.nvidia.com/Windows/Quadro_Certified/473.81/473.81-nvidia-rtx-quadro-control-pane...

In that app, in 3D settings / manage 3D settings / program Settings. Lightroom Classic not setup for better performance?

Now, I do not have a QUADRO, my rig has GeForce, In GeForce, we have a NVIDIA app GeForce Experiance, and currently that makes setting up performance for LrC, etc, easier than the NVIDIA control panel. I see their is a Quadro Experience app. Do you have that? Is it available for the K6000, Does it have the capability to setup the card for specific programs? Changing the values in it can change how LrC sees the GPU at startup.

[Elreis]

I don't have any error message, just that the GPU is detected in a limited way, I have an older GPU card which is 100% detected but less performing with only 3GB of VRAM (Radeon HD7970) against 12GB for the Quadro K6000
I will try to use the NVIDIA Quadro Experience software to adjust the different parameters and see if it can solve my problem

[johnrellis]

"the GPU is detected in a limited way,"

Are you referring to what's displayed in Preferences > Performance > Use Graphics Processor?

If so, you could try this: Exit LR. In File Explorer, go to C:\Users\<username>\AppData\Roaming\Adobe\CameraRaw\GPU\Adobe Photoshop Lightroom Classic. Delete the file "Camera Raw GPU Config.txt".  Restart LR.  That will force LR to recheck compatibility of your GPU.  That sometimes fixes such issues.

[Elreis]

I have deleted the file, but that doesn't solve the problem. The GPU must not be compatible, but I can't figure out what the problem is.
it's even stranger, there is a LrC profile in the NVIDIA Quadro Experience, but I can't select it, it remains grayed out

[johnrellis]

The only remaining troubleshooting step is to try a 6- or 12-month-old driver version.  A few have reported here that the most recent AMD drivers were buggy, and rolling back some months avoided the problems.

The general problem is that LR uses graphics processors in ways much different than most other apps, and it encounters lots of bugs in the graphics drivers (bugs in drivers is why the manufacturers are always releasing new versions).  And the manufacturers are less inclined to fix bugs triggered by older cards.