Reference Photo not Loading

Report · Sep 29, 2021

Hello,

LR has been acting up lately (last few months) and I was hoping someone here was knowledgable enough to help. It seems to boot up and work okay, except a couple quirks.

Problems:

Sometimes (not always) when I go into Develop mode the picture will just be a white screen. Restarting LR often fixes this until it happens again later.
Reference view photo will not load. See the attached screenshot. The right one works okay but the left one (reference photo) remains pixelated when I zoom in.
Bonus problem: The presets were not previewing when I hovered over them. Resetting all LR preferences to default seems to have fixed this - at least for now.

Things I've Tried:

Resetting all preferences to default
Messing with all settings in the 'Performance' tab of the Preferences menu
Computer has been fully restarted around 100 times since the issue began

Anyone have any ideas? Thanks in advance.

Report · Sep 29, 2021

By "Resetting all preferences to default" do you mean you accomplished the steps in the following link, or that you just went into preferences, and set each option to defaults?

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

while the preferences will get reset to defaults, that is not the primary purpose nor the normal nomenclature, Usually referred to as Reset preference file or restore preference file.

Report · Sep 29, 2021

By "Resetting all preferences to default" do you mean you accomplished the steps in the following link, or that you just went into preferences, and set each option to defaults?

Yes.

Please post your System Information as Lightroom Classic (LrC) reports it.

I will get on that when I get home.

Your active photo is RAW, what about your Reference photo? Is it a smaller JPEG?

Everything is in RAW

Report · Sep 29, 2021

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

Sample below as of 7/1/2021

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.0GHz
SqLite Version: 3.34.0
Built-in memory: 16317.1 MB
Real memory available to Lightroom: 16317.1 MB
Real memory used by Lightroom: 1302.8 MB (7.9%)
Virtual memory used by Lightroom: 1586.9 MB
GDI objects count: 746
USER objects count: 2288
Process handles count: 1909
Memory cache size: 252.3MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 299MB / 8158MB (3%)
Camera Raw real memory: 303MB / 16317MB (1%)
System DPI setting: 96 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1070 Ti (27.21.14.6089)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Files\Pictures\Vacations and Day Trips\Photo Trips\24 Photo Trip September 2019\24 Photo Trip September 2019-v10.lrcat
Settings Folder: C:\Users\goldi\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) Aurora HDR
2) ColorChecker Camera Calibration
3) DxO PhotoLab 3
4) DxO PhotoLab 3 Importer
5) HDR Efex Pro 2

Report · Sep 29, 2021

Your active photo is RAW, what about your Reference photo? Is it a smaller JPEG?