Repeat freezes in LRC and PS beta

[TxRanger]

Built a new computer running Windows 11 Pro with Intel Ultra 9 285k chip 64GB ram and Nvidia RTX5070Ti 16GB; 2TB C drive, 2TB D drive.  I am getting repeated screen freezes in LRC and PS beta and have to reboot to restore.  Graphics Card and all software is up to date.  I disabled the Windows compatability group as suggested.  Still having issues.  If you have had these issues and resolved them, I need some suggestions please.

[dj_paige]

Reboot means your computer has frozen, not LrC. This happens because either you have a bad driver somewhere, or a hardware malfunction somewhere. Reinstall the latest version of your graphics driver, and make sure it is the Studio driver and not the Game Ready driver. If that doesn't work, you will probably have to start checking your hardware for malfunctions.

[TxRanger]

Thanks DJ, I did that.  I also installed the latest bios from Nvidia.  I have tried everything that everyone has kindly suggested except run in safe mode.  I will update what happens today.

[dj_paige]

Thanks DJ, I did that.  I also installed the latest bios from Nvidia.  I have tried everything that everyone has kindly suggested except run in safe mode.  I will update what happens today.

By @TxRanger

Its hard to imagine that running in Safe Mode will fix the problem, but it couldn't hurt to try it. Then next step is to identify hardware malfunctions.

[dj_paige]

I typed something here and then realized it was incorrect. Pleajse ignore this message.

[TxRanger]

Thank you, I hate to hear this but at least now I can start to find the
problem.

--
Jerry

[Sameer K]

Hey, @TxRanger. Thanks for adding the system info. As @dj_paige suggested, the issue appears to be broader than either Photoshop, or Lightroom Classic.

WHEA_Uncorrectable error (0x124) this stop code as per a quick internet search points to a fatal hardware error, indicating a problem with components like the CPU, RAM, motherboard, or storage devices.

Please investigate this issue with assistance from the hardware manufacturer. 

Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)

[TxRanger]

@Samuelk Had computer builder log on and go through crash reports to find the culprit. Hopefully this will solve the problem. However I also own a Surfave Pro that has a Snapdragon processor that I need Adobe to support. Jerry

[Sameer K]

Thanks for the update. Let me know how it goes. 

Best, 
Sameer K
(Type '@' and type my name to mention me when you reply)

[Srishti Bali]

Hi @TxRanger

Sorry to hear about this experience. I agree with what @dj_paige mentioned. However, since you’ve mentioned you’re using a new computer, could you please go to the Help menu and share your System Info? This will help us rule out any hardware-related issues.

Additionally, try launching your system in Safe Mode to see if that helps improve performance.

Also, the newly launched Photoshop 27.0 update is available in the Creative Cloud Desktop app. If you haven’t already, please install it and let us know how it performs.

Regards,

Srishti

[TxRanger]

Device name PhotoXtreme
Processor Intel(R) Core(TM) Ultra 9 285K (3.70 GHz)
Installed RAM 64.0 GB (63.5 GB usable)
Device ID 64B9D589-252A-4408-8EB6-64A59F476D9E
Product ID 00330-80000-00000-AA926
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 11 Pro
Version 25H2
Installed on ‎10/‎7/‎2025
OS build 26200.7019
Experience Windows Feature Experience Pack 1000.26100.265.0

[TxRanger]

Computer froze in Photoshop beta. Screen went black and displayed the following message at the bottom.  Had to manually turn off the computer as everything was frozen.

Message: Stop Code - WHEA_Uncorrectable error (0x124)

[TxRanger]

<Sys info attached>