sorry an error occurred

[Maverick_87]

Hello, recently I've upgraded my PC hardware, and I tried to launch Lightroom CC 2023 version 12. And I got the message: "Sorry, an error occurred" then it closed. I've tried to run it as an administor It crashes immediately without the message. I tried to reinstall, and uninstall and even format the OS (win11 pro, everything is updated from windows update to drivers and bios). Photoshops work perfectly but regular Lightroom not.

This is my

new PC (I believe it is enough for Lrc..)

MSI Creator 32 PS321URV

Intel Core i9-13900K

ADATA XPG Levante 360 AIO

Gigabyte Z790 AERO G

Crucial 32GB DDR5 4800Mhz

Samsung 980 PRO PCle 4.0 NVMe M.2 2TB

Samsung SSD 840 EVO 1TB

Creative AE-5 Plus

Nvidia 3080Ti (I'm always using the Studio version driver).

PSU ROG THOR 850W Thanks

[Sameer K]

Heavy specs! You've done major troubleshooting already. I'll help you figure this out.

What version of Lightroom are you working on? Lightroom Classic or Lightroom desktop?

If you're working on Lightroom classic, where do you keep your Lightroom Catalog? Internal drive or an external drive?

If you're working on Lightroom desktop, do you have any antivirus, firewall, or VPN service that might control how the application uses the internet?

Open the Event Viewer from Windows Search.

• Go to Windows Logs > Application Logs & look for Error & Warning logs.
  
  
• Share the log related to Lightroom's crash instance here, along with the screenshot of the error.

Thanks!
Sameer K

[Maverick_87]

Hello, I got lightroom cc v12.0.1.1, I also tried regular lightroom and it also crashed.

I can even launch it. My catalog is on Internal drive. 

For the antivirus and firewall I got Avast premium. 

Here's the info form the event viewer 
Crawl could not be completed on content source <iehistory://{S-1-5-21-1511546055-2403848930-3355350852-1001}/>.

Exception code: 0xc0000005
Fault offset: 0x0019ff21
Faulting process id: 0x0x25BC
Faulting application start time: 0x0x1D9039A16A8ED15
Faulting application path: C:\Program Files (x86)\IObit\Driver Booster\10.1.0\dbbf.exe
Faulting module path: unknown
Report Id: a68eeedd-d799-467c-b698-0cf620759f32
Faulting package full name:

Faulting application name: dbbf.exe, version: 1.0.0.97, time stamp: 0x6369c445
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000409
Fault offset: 0x0019ff21
Faulting process id: 0x0x25BC
Faulting application start time: 0x0x1D9039A16A8ED15
Faulting application path: C:\Program Files (x86)\IObit\Driver Booster\10.1.0\dbbf.exe
Faulting module path: unknown
Report Id: efc0b2f3-3e20-4f9b-9d15-c965e589024b
Faulting package full name:

Faulting application name: SearchHost.exe, version: 622.26307.35.0, time stamp: 0x633b7eda
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.22621.819, time stamp: 0x156a1cdc
Exception code: 0xc000027b
Fault offset: 0x00000000005af9b1
Faulting process id: 0x0x1EE0
Faulting application start time: 0x0x1D902FDF185A269
Faulting application path: C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: b8b2bba5-1d91-4f4d-a079-fa72178082a8
Faulting package full name: MicrosoftWindows.Client.CBS_1000.22636.1000.0_x64__cw5n1h2txyewy

The program setup.exe version 1.0.2018.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

[Maverick_87]

Hello, I got Lightroom Classic 12.0.0.1, also the regular Lightroom desktop carshed.

The catalog is in the Internal drive.

Here's the event viewer:
A provider, IntelMEProv, has been registered in the Windows Management Instrumentation namespace root\Intel_ME to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests

Service cannot be started. The handle is invalid

Crawl could not be completed on content source <iehistory://{S-1-5-21-1511546055-2403848930-3355350852-1001}/>.

Faulting application name: dbbf.exe, version: 1.0.0.97, time stamp: 0x6369c445
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0019ff21
Faulting process id: 0x0x25BC
Faulting application start time: 0x0x1D9039A16A8ED15
Faulting application path: C:\Program Files (x86)\IObit\Driver Booster\10.1.0\dbbf.exe
Faulting module path: unknown
Report Id: a68eeedd-d799-467c-b698-0cf620759f32
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: dbbf.exe, version: 1.0.0.97, time stamp: 0x6369c445
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000409
Fault offset: 0x0019ff21
Faulting process id: 0x0x25BC
Faulting application start time: 0x0x1D9039A16A8ED15
Faulting application path: C:\Program Files (x86)\IObit\Driver Booster\10.1.0\dbbf.exe
Faulting module path: unknown
Report Id: efc0b2f3-3e20-4f9b-9d15-c965e589024b
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: SearchHost.exe, version: 622.26307.35.0, time stamp: 0x633b7eda
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.22621.819, time stamp: 0x156a1cdc
Exception code: 0xc000027b

The program setup.exe version 1.0.2018.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

taskhostw (10268,R,98) WebCacheLocal: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Users\airfo\AppData\Local\Microsoft\Windows\WebCache\V010000F.log.

[Maverick_87]

Hello, I got lightroom classic 12.0.0.1, (the desktop also crashed).

the calatlog is on Internal drive (SSD).

There's no antivirus or firewall that blocks lightroom.

here's my event viewer.

The rules engine failed to evaluate the rules.
Reason:0x80070057
Stage:BUILD_FULL_MACHINE_STATE
Additional Data:

A provider, IntelMEProv, has been registered in the Windows Management Instrumentation namespace root\Intel_ME to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Service cannot be started. The handle is invalid

The program setup.exe version 1.0.2018.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Faulting application name: SearchHost.exe, version: 622.26307.35.0, time stamp: 0x633b7eda
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.22621.819, time stamp: 0x156a1cdc
Exception code: 0xc000027b
Fault offset: 0x00000000005af9b1
Faulting process id: 0x0x1EE0
Faulting application start time: 0x0x1D902FDF185A269
Faulting application path: C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: b8b2bba5-1d91-4f4d-a079-fa72178082a8
Faulting package full name: MicrosoftWindows.Client.CBS_1000.22636.1000.0_x64__cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI

A provider, IntelMEProv, has been registered in the Windows Management Instrumentation namespace root\Intel_ME to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Faulting application name: dbbf.exe, version: 1.0.0.97, time stamp: 0x6369c445
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000409
Fault offset: 0x0019ff21
Faulting process id: 0x0x25BC
Faulting application start time: 0x0x1D9039A16A8ED15
Faulting application path: C:\Program Files (x86)\IObit\Driver Booster\10.1.0\dbbf.exe
Faulting module path: unknown
Report Id: efc0b2f3-3e20-4f9b-9d15-c965e589024b
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: dbbf.exe, version: 1.0.0.97, time stamp: 0x6369c445
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0019ff21
Faulting process id: 0x0x25BC
Faulting application start time: 0x0x1D9039A16A8ED15
Faulting application path: C:\Program Files (x86)\IObit\Driver Booster\10.1.0\dbbf.exe
Faulting module path: unknown
Report Id: a68eeedd-d799-467c-b698-0cf620759f32
Faulting package full name:

taskhostw (10268,R,98) WebCacheLocal: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Users\airfo\AppData\Local\Microsoft\Windows\WebCache\V010000F.log.

Service cannot be started. The handle is invalid

[AxelMatt]

It seems you have installed IOBits Driver Booster and this make problems. Try to uninstall this software and try again.

[Maverick_87]

Still the same... Please help I really need this software..

[dj_paige]

Hi ... there is no such software as "Lightroom CC" and there is no version "2023". We need the exact name and exact version NUMBER of your software.

[Maverick_87]

Classic 12.0.0.1 2022

[AxelMatt]

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

[Maverick_87]

I can't I can't launch LRC it crash it immediately.

[AxelMatt]

Have you read this?

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

[Maverick_87]

It's working!!!! It just sign out and sign in and it.
Thanks!