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Synced Lightroom photos missing in Lightroom Classic

New Here ,
Aug 12, 2021 Aug 12, 2021

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All my Cloud images that were taken by my mobile devices are now missing on my desktop with Lightroom Classic.

The photos are still available on my mobile devices and when I log into Lightroom Web I can see them, but in Lightroom Classic on my desktop they are all missing. My account is synced, saying that all photos are synced. 

The missing photos state that they are not located in the Mobile Downloads folder. That folder is gone.

How can I get Lightroom Classic to just populate the Mobile Downloads folder again with all the photos that are in cloud? Does not seem like such a complex task to as for.

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Cross-app workflows, Windows

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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Please add some info on whet has changed, operating system, upgrade or update to Lightroom Classic?

Did you by chance create another Catalog in LrC?

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6, LrC 10.4, Lr 4.4, Ps 22.5,; Camera OM-D E-M1.

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New Here ,
Aug 12, 2021 Aug 12, 2021

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I moved to a new pc, the old one was lost to the abyss of time.
I always backup my catalogue and all my photos are on an external harddrive. So I was pretty sure that everything I would need is backed up, I never thought of saving any of the mobile photos as they are in the cloud.

 

I installed Lightroom Classic on the new pc and when I opened it I just indicated which catalogue it should open, the main one I have been backing up. Everything was fine, all photos are available, took a moment to sync, but all my mobile photos, from Other Lightroom Devices, are missing

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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If you right-click and choose Show in Finder, does it show you were the images are located? Because of the computer change, you might need to reconnect the images with your Catalog.

warmly/j

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New Here ,
Aug 27, 2021 Aug 27, 2021

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No, it only asks me to locate it.
How do I "reconnect" the images again?

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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You should look in the "all synced photographs" special folder. Classic no longer always uses the mobile downloads thing but can sync your photographs into your normal folder structure so yu might simply not be looking in the right place. You can set up how and where it files synced files in preferences->Lightroom sync

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Everything is synced, but it is also missing

CBRZY_0-1628829340873.png

 

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New Here ,
Aug 27, 2021 Aug 27, 2021

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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The problem is likely related to the move to a new PC. By default, LrClassic stores the synced images downloaded from the cloud in an obscure folder in the user's AppData library. There is an option in the LrC Preferences to change that toi a location of your own choosing, but I guess you hadn't done that. I would guess therefore that when you switched to the new computer, you didn't copy over that default folder to the new PC, which would be why they are now "missing". Do you still have access to that old PC so that you can copy the appropriate folder to the new PC? That would immediately fix the problem, but if not did you ever backup your old PC including the AppData library?

 

If the answer is "No" to both questions, recovering the situation is not impossible, but definitely a bit fiddly.

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New Here ,
Aug 27, 2021 Aug 27, 2021

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No I do not have access to the old PC and no I did not create a backup of the Mobile Downloads on my PC. It never occured to me to backup images that are available in the cloud, as that is generally the reason to add data to the cloud, so that you do not need to make backups.

I have used the Adobe Lightroom Downloaded to download all my cloud images, but then I had to locate each and every photo that is missing, which would take ages. Also, if I did do that then the location of the image would not be on "Other Lightroom Device" in the cloud, but the images would only be available on my PC, which again defeats the purpose of the cloud.

I find it very strange that there is no "re-sync" feature to bring Lightroom Classic back up to date with whatever is in the cloud.

All I want is to be able to view and edit my cloud images in Lightroom Classic

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