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Systemkompatibilitätsbericht liefert veraltete bzw. falsche Informationen

Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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Nach dem Start von LrC (Version 12.5) erscheint auf dem Notebook (Acer Aspire A717-72G) folgende Warnung:Aufnahme2.jpg

 

Dies scheint nicht korrekt zu sein.

1. Intel Treiber- und Support-Assistent

meldet nach der Analyse des Systems:

Für Ihr System stehen keine unterstützten Treiber- oder Software-Updates zur Verfügung.

2. Weitere Informationen ...

Der Link https://helpx.adobe.com/de/lightroom-classic/kb/install-video-drivers.html führt zu einer Hilfe-Seite, die nicht aktiuell ist, denn unter

Intel-Grafiktreiber installieren Punkt 2 gibt es einen Link zur Treiberversion 27.20.100.8476:

https://downloadmirror.intel.com/29784/a08/igfx_win10_100.8476.zip

Dieser Link liefert jedoch nur eine Fehlermeldung:

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>8HWN5H1E53F72CQH</RequestId>
<HostId>o5xaBcq/2C0OPmWqCT7m5Bn33PjRelfE9IQkGUVCMG2Ur1OJXNQPA4EiIGyjjXWA+/gBt8BSbx8=</HostId>
</Error>

 

 

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correct answers 1 Correct answer

Community Beginner , Oct 18, 2023 Oct 18, 2023

Thanks to Acer support the issue could be solved:

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LEGEND ,
Sep 20, 2023 Sep 20, 2023

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"Intel(R) UHD Graphics 630

Treiberversion: 23.20.16.5018"

 

That driver is 5.5 years old:

https://www.catalog.update.microsoft.com/Search.aspx?q=23.20.16.5018

 

Manufacturers' "update assistants" are notoriously unreliable, and Intel makes it very difficult to pierce its geeky technology code names to manually download the right driver.

 

According to Wikipedia, the UHD 630 is 9th generation architecture:

https://en.wikipedia.org/wiki/Intel_Graphics_Technology

 

You can manually download the latest driver for 6th - 10th generation here:

https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-window...

 

Shame on Intel for making this so hard.

 

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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Hi @johnrellis thank you for your answer and the information provided. It took until yesterday to have the time for a driver update.

The download of gfx_win_101.2115.exe worked well. Unfortunately after start the driver update program (1.0.691.3) displayed an error message:

Your system has a driver tied to the manufacturer's specification. Please try downloading the latest driver from the manufacturer's website to update. Exit code: 1

In the error log the last entry is

2023/10/15 18:13:39.370|ERROR|At least on one device is try to install 2ID DCH driver on 4ID legacy driver.
Device name = "Intel(R) UHD Graphics 630". ||

As recommended, I opened the support page of ACER, but there the last version offered is 23.20.16.5018, dated  2018/06/14. This is the same as already installed.

So now I'm stuck: the Intel driver needed to run Adobe software doesn't fit to the system and the manufacturer doesn't offer an update.

Do you have any idea what further options are possible for me.

Thank you in advance for any help.

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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Thanks to Acer support the issue could be solved:

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LEGEND ,
Oct 18, 2023 Oct 18, 2023

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Thanks -- that should help others.

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