Virtual Copies - Cannot Unstack - LR CC 2015.12

[Film4Now]

I am able to create Virtual Copies of photos (all in same folder).  The stack icon appears in the upper left of the thumbnail, and when I click it - it either says 1 of 2 or 2.  However I cannot unstack those photos.  Have tried multiple times on multiple photos.  Have tried multiple approaches (shortcut of "S", going to stacking menu and selecting expand all stacks) but none of them result in placing the two copies next to each other in the film strip.  The top photo remains unchanged showing 2 or 1of2

I have used VCs and unstacked them in the past (maybe 2 months back), but now I am stuck.  (there are help messages on unstacking going back over 7 years - but none have this problem and usually mention the stacking menu).

Any wisdom or experience with this will be greatly appreciated!

(Just updated CC and see that there are two versions of LR - desk and cloud - - gotta wrap my mind around that)

[Rob_Cullen · Accepted solution]

You may need a reset of the Preferences file, and/or a re-install of Lightroom.

Have you tried clicking on the 'Double line' on the 'Master' preview image to Expand/collapse the stack?

Also- does the Shortcut [Ctrl+Shift+G]  work to Un-stack (Un-Group) the visible preview?

When I have Virtual Copies, nothing I do (except filtering to show) will separate Master and VC in Grid or filmstrip.

I note you refer to- "(all in same folder)".  There is no other possibility!  Virtual copies are just "Virtual". they are not physical files and so can never be separated from the Master preview of the same image file.

[johnrellis]

As Wobertc suggested, resetting LR's preferences often fixes things when LR goes wonky. If that doesn't help, make sure the menu command Library > Enable Filters is unchecked, and then post a full-resolution screenshot of your LR window -- that can often give clues as to what's going on.

[Film4Now]

Thank you Johnrellis.  As you commented - was the solution.

[Jacek23100119w9us]

I experienced the same issues after updating to LRC 13.5. It turns out that the 'Library > Enable Filters' menu command was somehow checked by default after the update. I wouldn't have figured that out without your help—thank you so much!

[Film4Now]

Thank you wobertc for the help.  Resetting the preferences fixed it!  Whew! I am back in action.